Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As several complainants here already noted in their disputes; I signed up for a trial membership that was explicitly stated to not incur further charges if it was canceled before the 5 day trial ended. I canceled mine the very next day. I never received an email acknowledgement of my cancelation so I called customer service. The young woman told me that they were experiencing "issues with their email [system]". When pressed for a further explanation she had no details. I explained to her that their "system" had no problem accepting my email address as well as other corroborating personal information and, most importantly, my CREDIT CARD PAYMENT. In addition, their entire business platform is based upon computers and servers and networking. I told her that I needed verification of my canceling my membership by whatever means possible so she gave me a "cancellation number" OVER THE ****** Again, when pressed for when I could expect the corroborating email, I was told that "it should be soon". So, you don't know? I asked her. "Soon". So shortly thereafter, I get dinged for $29.90 as well as $4.25 for SAVING on Pdf a copy of the report. Another phone call ensued on my part because now I STILL haven't received an email or phone call from them and they flagrantly went right ahead and STOLE $34.15 from my credit card. But, wait...a month later, in February 2023, I get dinged AGAIN(!!!) for $4.95. So I called my bank and filed a dispute. A day later I receive an email from TruthFinder.com acknowledging that my membership has been canceled at the BEGINNING OF NEXT MONTH (March) and I am able to use my membership* until then. I never signed up for your membership to begin with, so refund my $29.90! I am a 59 year old man with PTSD living on disability who owned a business for ****************************************************************************** legal terms this is theft by deception. I want my refund back on my card ASAP, *********************************

  

  Business Response

  Date: 02/09/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *********************************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We can confirm that the account has been terminated and that the charges associated with the payment method used to enroll have been disputed, resulting in a chargeback. A chargeback simply indicates that ************************ financial institution is disputing the charge, and he should contact them directly with any refund concerns.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 02/09/2023

   I will file a case against them in San Diego County, ********** as well as with the **************** ************************** Or, they can simply renumerate my $29.90 they stole from me. Choice is theirs. Sincerely,  *********************************

  

  Business Response

  Date: 02/13/2023

  
  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *********************************, ID ********.
  
  We can confirm that the $29.90 charge on the **** card used for enrollment has been disputed and reversed. A chargeback merely indicates that ************************ financial institution is disputing the charge; he should contact them directly to inquire about the status of his refund, as we are unable to make any additional changes at this time.
  
  We can confirm however, that this membership was immediately cancelled and disabled as of February 7, 2023, and no further charges will be applied. Additionally, as a result of the dispute, this account will be inaccessible going forward. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 02/23/2023

   I went over my bank statements for ******* & February 2023 line by line with my bank representative account specialist and there HAS NOT BEEN a refund of $29.90 refunded to my account. Period. I have filed an investigation with my bank and they will be pursuing the return of my funds for me. This company lies consistently and every step of the way. They have not returned my money and continue to lie. Sincerely, TB

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Truthfinder for their special price of $4.99 the first month and $28.05 for the second month. This was 12/7/23. Instead, they charged me $3.99, $4.99, and $28.05 all at once. I immediately cancelled with them and asked my bank to stop payment ASAP on the $3.99 and $28.05 unauthorized deductions. This was a ripoff on their advertisement and offers. Recommend nobody ever use them.

  

  Business Response

  Date: 02/09/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been trying to cancel my account there for a year. i forgot my password and i hit the password reset but it never sends me a reset like like it says it will. So they keep stealing $29 per month from me. they clearly do not want people cancelling their service. May take class action against them if this is not resolved and i cam recompensed.

  

  Business Response

  Date: 02/07/2023

  Dear ***********************************,

  
  This response is in regards to the consumer complaint from ***********************, ID ********.

  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ************************* expectations, we request all applicable information listed below:

  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number

  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/06/2023 How can a business claiming to provide officially accurate Public Records on individuals falsify and slander someone's name. I was curious as to what would come up on my name, so I answered their questions regarding the search. Full name, age, relatives, known addresses, etc. Then a statement pops up right before the membership selection and monthly subscription page. It stated that My search shows that the name I searched IS on a government watch list and a suspect in terrorist activities or extremist group. Are they crazy??? I don't know of or am I in anyway what they are claiming. The worst thing I've ever done, was not paying a ticket on a traffic violation on time because I forgot about it along long time ago. How can they do that? What if I was looking for a job or someone else was doing this search on me and came across this? Is this Legal?? I'm angry, stressed and this is causing my ** to skyrocket. I can only imagine what it may be doing to others. I have attached the screenshot of the statement that appeared when I ran my search.

  

  Business Response

  Date: 02/07/2023

  Dear ***********************************,

  
  This response is in regards to the consumer complaint from **********************************************************.

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ********************** expectations, we request all applicable information listed below:

   

  First Name, Last Name
  Date Of Birth/Age
  City, State, Zip Code
  Possible Relatives
  Additional Locations

  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

   

  Sincerely,

  TruthFinder Support

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered Ive been being charged $29.95 for 13 months of a service I never used during that time and certainly did not intend to sign up for a subscription. The way they get people to sign up for their service is sneaky and dishonest. Never during those 13 months was I notified by PayPal or truthfinder that my account had been drafted. Since I rarely use my PayPal account I didnt notice the changes either. Most businesses send an email notification of some type but nothing. So here I have paid $385.35 for a service I never subscribed to and never used not one single time during the 13 months. I want to be refunded the full amount. This is not ok.

  

  Business Response

  Date: 02/07/2023

  Dear ***********************************,

   

  This response is in regards to the consumer complaint from *********************************, ID ********.

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

  After further investigation, the charges on this account were disputed, creating a pending chargeback. This action automatically disabled the account. No further charges will be incurred.

  We would issue a refund, but are unable to issue a refund due to the chargeback claim. 

  A chargeback simply means the account is in dispute with PayPal. They should have received an update directly from them regarding the resolution. We cannot comment further because the process is being handled by PayPal.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

   

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 02/07/2023

  This is unacceptable. No one is taking responsibility for shady recurring monthly subscriptions. Your business model relies on people's ignorance and that is predator behavior. Disgusting. PayPal too. 

  

  Business Response

  Date: 02/10/2023

  Dear ***********************************,

  This response is in regards to the consumer complaint from *********************************, ID ********.

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

  After a chargeback claim, the financial institution handles the resolution, and we are unable to issue a refund. Contact PayPal for further information regarding the chargeback claim.

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,

  TruthFinder Support

• Initial Complaint

  Date:01/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to find my friend who passed mother. She died suddenly and no one had access to her phone. I am retired law enforcement and you can ****** me and get my photo my whole life. And I cant find if this 86 year old woman is alive or dead with out paying yet it says free public death records. So I hope when she hears her daughter died and missed everything. She dont do the same. Shame.

  

  Business Response

  Date: 01/28/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are also prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:01/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is unethical and crosses many moral ideals. First and foremost our privacy is protected by the constitution and for tis website to be able to go against such ideals and principals by gathering personnel information for god knows what purpose and for who. This site claims to have full reports on whoever you want information on. This can be used for countless negative uses. This site then charges the customers for this personal information that can negatively affect the anyone's life. Its claims are not backed by any credible sources in any way shape or form. This site has the potential to ruin ones life and ultimately future with no backed evidence, no supporting claims, and ultimately just to make a profit unethically.

  

  Business Response

  Date: 01/28/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We care about the privacy of our consumers and their ability to control the public display of their information. Our ****************** enables consumers to restrict other users' access to their report while preventing others from abusing this website feature. To exercise this right, please visit TruthFInder.com, scroll to the bottom of the page, and  select '"Suppress **************** and then select "Manage Suppression Rules" to access our suppression tool. Please keep in mind that we do not remove *** offender location data and that these names may still appear in the background report of another individual as a possible relative or associate.
  
  In addition, we have unsubscribed ************************* email to prevent them from receiving any future TruthFinder marketing emails.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:01/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the $1, 5 day trial of truthfinder background check. On the trial it says you will be charged after the 5th day for a months subscription. I cancelled prior to the trial period ending, and received an email stating that I would receive a refund of $1 for the trial within 72 hours (wasnt expecting which was a nice surprise), but then when I looked at my bank account following the cancelation, I immediately had a pending charge for $32.91 from truthfinder! I reached out to ************ via their website, as well as email, and never received a response. I never received the $1 refund and instead the $32.91 was officially posted on my account 4 days later. This is such crap! The website didnt even have the criminal report that I know exists, and on top of that I was charged after I cancelled a subscription during their trial period and theyre ignoring my emails.

  

  Business Response

  Date: 01/21/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded Ms ********* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving spam calls for the last 6 months. I looked on the internet to see if my information has been exposed to the public and apparently it has.
  Trughfinder.com has given my information to the public.
  My address, phone number, birthday, and directions to my home
  This is creating a dangerous environment for me and I would like for them to take my information down from public view. Thank you

  

  Business Response

  Date: 01/21/2023

  Dear Gisselle *********, 
  
  This response is in regards to the consumer complaint from ******* ******, ID ********.
  
  TruthFinder’s information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate the request based on the information provided in your email.  We will go ahead and suppress her public information pursuant to her request and our Terms.  
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove sex offender location data and that these names could still appear as a possible relative or associate in another individual’s background report.
  
  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 01/23/2023

  There is no report to generate. My personal information is out there and no one has to buy the report. I would like my entire birthdate, phone number and address deleted from your website.

  

  Business Response

  Date: 01/24/2023

  Dear ******** *********, 
  
  This response is in regards to the consumer complaint from ******* ******, ID ********. 
  
  ******* ******'s information is not available on the TruthFinder website, as demonstrated by the attached screenshot. We recommend clearing the cache on the device used to conduct the search to remove the link from that device. If she still sees her information after clearing her browsing data, she must email [email protected] with a screenshot and the URL of the page displaying her information.
  
  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 6:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:01/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Truthfinder to help me in the work that I do and it is a total scam. After paying $28.05 I searched my own name and was extremely disappointed in the result. The only information that Truthfinder was able to show me about myself is my address, a few family members' names, and my instagram username. I'm very disappointed in and unsatisfied with this service. Also, when I was trying to cancel my subscription, Truthfinder tried to bribe me into not cancelling by giving me certain features for free that I'm certain most everyone pays for. That is very unethical. I am requesting a full refund.

  

  Business Response

  Date: 01/15/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from **** ***, ID ********. 
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  
  We have refunded ************ account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support