Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had my information removed several times but my information still shows up on other sites search results as sponsored/paid results. When you click my name the listing doesn't exist but the search result on sites like peekyou still shows, meaning truthfinder never deleted all of my information from the website and is still publishing some information about me on various places.

  

  Business Response

  Date: 05/12/2025

  Dear **** *****,
  
  We are writing in response to the BBB complaint filed by **** ****, Complaint ID ********.
  
  The information provided through TruthFinder originates from publicly available sources, including government databases and commercial data providers. While we do not remove individual records from reports, we are able to suppress an entire background report from appearing on our website.
  
  Based on the details in Ms. ***** complaint, we located the report and have processed its suppression in accordance with our Terms of Use. This action will also apply across other PeopleConnect-owned people search websites, including ************, ********************, and ************.
  
  We recommend clearing the cache on the device used for the search to help ensure outdated links are no longer displayed. If any listing still appears after 2448 hours, Ms. **** may send our team a screenshot and the full URL of the listing in question so we can investigate further.

  If additional assistance is needed, our customer care team is available at ************ or by email at ******************************** Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).

  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offer of 1$ charge for 1 week is the issue. I was charged but had tried to cancel online before that time was up.

  

  Business Response

  Date: 05/06/2025

  Dear **** *****,

  This response is in regard to the consumer complaint submitted by ******* **********, Case ID ********.

  We understand Ms. *********** concern regarding the $1 trial offer and her attempt to cancel before the trial period ended. However, after a thorough investigation, we were unable to locate an active or canceled account using the information currently available.

  To assist further and ensure we address her request appropriately, we kindly ask that Ms. ********** provide the following details so we can locate the correct account:

  The first and last name used during registration
  The email address associated with the account
  The first 6 and last 4 digits of the card charged
  If ****** was used, the ****** email address or transaction ID

  Once we receive this information, well be happy to investigate further and determine the best resolution.

  Ms. ********** is welcome to contact our customer support team directly at ************ or by emailing ******************************** Were available to assist every day from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam website that wastes at least a half hour to an hour of your time before telling you "oh, you have to pay a fortune to actually get the information". The information they're gathering is from public sources and takes them maybe a minute or two to actually get, so I don't understand why they make you waste so much time - I guess to make you think they're doing something extraordinary? They need to be put out of business!

  

  Business Response

  Date: 05/06/2025

  Dear **** *****,

  This is in response to the consumer complaint submitted by ****** ******, Complaint ID ********.

  Were sorry to hear about this users dissatisfaction with their experience on the TruthFinder website. We strive to be transparent about how our service works and the type of information we provide.

  TruthFinder compiles public records from thousands of sources and organizes them into easy-to-read reports. While much of the data is public, the value we provide lies in the speed, accuracy, and convenience of accessing it all in one placealong with tools that help users understand and navigate this information more efficiently.
  Before any purchase is required, users are shown multiple on-screen notices that clearly explain billing and membership details. No charges occur without user authorization and acknowledgment of our terms.

  We appreciate the feedback and take all concerns seriously as part of our ongoing commitment to improving the customer experience. If the individual would like further support or clarification, they are welcome to contact our customer service team directly at ************ or by emailing ******************************** Were available every day from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, May 3, 2025, I purchased a one month subscription to Truthfinder as I was trying to locate an old friend. When I went to ******, I found that TruthFinder made my payment of $28.33 a recurrent monthly payment for "eternity." I called Truthfinder and got a robo recording that allowed me to cancel. I expected to be able to use the service for one month...instead, I am locked out.The name of the service should be Untruthfinder. I want my $28.33 refunded to ******. This company is scamming people!

  

  Business Response

  Date: 05/08/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *******, Complaint ID ********.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  We have cancelled all memberships and refunded Mr. ********* account back to the payment method used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truth finder has inaccurate information of me online. I would like for it to be removed.

  

  Business Response

  Date: 05/01/2025

  Dear **** *****,
  

  This response is in regards to the consumer complaint from ******** ****, ID ********.  
  

  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  In order to suppress ******** ***** background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  

  ******** ***** request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove my information from your database. Your opt out does not work at all.*************************************************************: b253d529-36a3-4d68-bb85-c473c6f298c0

  

  Business Response

  Date: 04/29/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from Sheen **** ID: ********
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate additional background reports and validate Sheen ***** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support 
  
  

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against TruthFinder due to their failure to honor a suppression request regarding my personal information.I submitted a request through the appropriate channels to have my personal information suppressed from their website. I also followed up with emails to their support team to ensure the request was being processed. Despite my efforts, and despite their acknowledgment of the request, my information has not been removed or suppressed from public view.This lack of follow-through is not only frustrating but also concerning from a privacy standpoint. I believe I have taken all reasonable steps to address the issue directly with TruthFinder, but to date, there has been no meaningful resolution.I am requesting that TruthFinder fully remove or suppress my personal information from their website and confirm in writing that this has been done.

  

  Business Response

  Date: 04/28/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ********* *******, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate an additional background report and validate ********* ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support 
  
  

  Customer Answer

  Date: 04/30/2025

  
  Better Business Bureau:
  
  Thank you for your assistance! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *******
  
   
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue start April 3rd. It involves other businesses that work together in order to steal money and does bait and switch. I went to Radaris to get a person's information. When I was sent to Truthfinder and paid there feet and was unable to get the report as they claimed they didn't have it. Then I told them about radaris sending me I was then told they no longer associated with them. I've tried to cancel and told them they was a scammer. 4 OTHER PEOPLE DID THE EXACT SAMETHING I DID AND WAS DONE THE EXACT SAME WAY ON MULTIPLE DIFFERENT PROFILES. TRUTHFINDER IS STILL trying to collect *****april 9th,April *****th & the 18th. After I canceled. THEN to be told they don't guarantee there service that they can't control what is seen and unseen. I paid for a service they showed me they had then it doesn't show unless you pay more to try another part of the service that's to be included already. You can pay even more for them to investigate what they showed you and disabled the report.

  

  Business Response

  Date: 04/22/2025

  Dear **** *****,
  

  This response is in regards to the consumer complaint from Coral *****, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Coral Reeces expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CANCELED MY SUBSCRIPTION BECAUSE I WAS CHARGED FOR A MEMBERSHIP THAT I COULDN'T EVEN USE, AND I WAS DENIED A REFUND. I WANT MY FULL REFUND BECAUSE I REFUSE TO PAY FOR SOMETHING I CANNOT USE

  

  Business Response

  Date: 04/21/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******** *****, ID ********* 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  We were unable to locate any prior refund requests from Ms. ****** After reviewing the details of her account, it is unclear why she was unable to use the services.
  
  The subscription was canceled on our website on April 19, 2025. We have refunded ******** Currys account back to the payment method used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 04/21/2025

  MY BANK STATES NO REFUND WAS ISSUED

  

  Business Response

  Date: 04/22/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******** *****, ID ********. 
  
  We've confirmed that Ms. ******* TruthFinder account was fully refunded via ****** yesterday, April 21, 2025. Please allow 3-5 business days for ****** to process the funds.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  
  

  Customer Answer

  Date: 04/24/2025

  I RECIEVED IT THANK YOU
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defamation/Extortion based on innocent until proven guilty.

  

  Business Response

  Date: 04/21/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from 23224253. 
  
  Thank you for forwarding this concern to us.
  
  At TruthFinder, we take all customer feedback seriously and strive to provide accurate, publicly available information in a responsible and transparent manner. Based on the information provided in this complaint, it is unclear what specific action or resolution the complainant is requesting. We want to assist, but we would need more detail in order to fully understand and address the concern.
  
  We encourage the complainant to reach out to our Customer Support team directly so we can better understand the issue and offer appropriate assistance. Our team can be reached by phone at ************ or by email at ******************************** Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  TruthFinder Support