Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still getting billed from truthfinder. There is no cancellation option on my membership page! My membership was cancelled in 2020. They have taken hundreds of dollars from me. I've written numerous emails to deactivate account , including having called. Thieves!; please help me deactivate my account.

  

  Business Response

  Date: 06/03/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** ****************** Complaint ID ********.
  
  Consistent with applicable laws, all material termsincluding billing details and automatic renewal termsare clearly disclosed prior to submitting payment information. Each customer is required to check a box separately agreeing to these terms before completing enrollment. Our registration page and Terms of Use clearly outline these billing terms, and confirmation emails are sent after each transaction to provide transparency.
  
  Upon review, we identified that the account shown in the screenshots is associated with the email address ************************ which was canceled on December 4, 2020, and has not incurred charges since that date.
  
  We also located a separate and active account under the email address ************************* This account has now been canceled, and as a courtesy, we have issued a full refund of $56.66 to the original payment method used. No further charges will be incurred.
  
  While we did not receive any phone calls from Ms. ****************** we did locate prior emails referencing the *********************** account, which, as noted, was canceled in 2020. We appreciate her bringing this matter to our attention and hope this resolution fully addresses her concerns.
  
  Should she have any additional questions or require further assistance, we welcome her to contact our Customer Support team at ************. Our representatives are available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time); holiday hours may vary.
  
  Sincerely,
  TruthFinder Customer Support Team

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ is a website which allows you to do background research on people and companies specifically for the purpose of either doing business or assisting in lawsuits. I used the website previously, but I canceled the subscription. I also had a problem I believe with the information that they provided the documentation. I strongly believe I canceled the subscription that I did not have proof of it because you click on a button on their website to cancel the subscription and really get anything other than a notice on your screen saying that theyve excepted your cancellation. Recently I noticed on my bank statement that there were charges still going through even though I was not using their website. That was when I became aware that they have been charging my card for subscription that had previously been canceled. I was told I cannot get a refund and I am not OK with that. This is not a good way of doing business. There were 11 charges each for the amount of $30.54. When I contacted to finders to ask him about my activity, they said I had none. I really would like my money back.

  

  Business Response

  Date: 06/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** **********, Complaint ID ********.
  
  Consistent with applicable laws, all material termsincluding billing details, subscription features, and automatic renewal termsare clearly disclosed before purchase. Users must actively agree to these terms during sign-up, and a confirmation email is sent for each order. For more details, please refer to our Terms of Use: ************************************************.
  
  Upon review, the charges in question were disputed through the financial institution, resulting in a chargeback. When a chargeback occurs, it places the account in a disputed status, and we advise contacting the financial institution directly regarding any refund requests. The membership was promptly canceled, and no additional charges will be incurred. Due to the chargeback, access to the account has been permanently disabled.
  
  Our records also show there was no cancellation submitted prior to May 8, 2025.
  
  We would also like to clarify that TruthFinder is intended for personal use only. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may includebut is not limited toemployment screening, tenant screening, or credit checks.
  
  If Ms. ********** has further questions, she may contact our customer care department at ************. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), daily including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support Team

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You said on your website I have charges with children and that's not true

  

  Business Response

  Date: 06/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ******, Complaint ID ********.
  
  TruthFinder is a public records search engine that compiles publicly available information into clear, easy-to-read reports. The data comes from public databases, government sources, commercial data providers, and other public records. While we cannot remove specific items from a report, we do offer the ability to suppress an entire background report from appearing on our site.
  
  We understand Mr. ****** concern and would like to clarify that when a search is performed on TruthFinder, the system checks a wide range of public sources for any matching records. While the system may search multiple categories, a person only appears in a category if there are public records linking them to it.
  
  To suppress Mr. ****** report from TruthFinder.com and affiliated sites, he may use our Suppression Tool at: *************************************************. Select ************************* and Manage My Suppression Rules. Identifying information is required to match and confirm the record. Suppression requests are processed per our Terms of Use: ***********************************************.
  
  This action will apply across all PeopleConnect-owned people search sites, including TruthFinder, Intelius, InstantCheckmate, and USSearch.
  For further assistance, Mr. ****** may contact our customer care team at ************. We are available from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), daily. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support Team

  Customer Answer

  Date: 06/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not aware that this service is an auto renewal subscription. Had I been aware I would not have consented. I used the service once and thought I was paying for single use only. I have not received any monthly notification of pending auto renewal, nor have I received any receipt of auto payments. The lack of these notices and receipts furthered my belief that this was a one time use service.I consider this business practice to be deceptive at the very least.I have requested via email a refund in the amount of $99.86 to be refunded to my method of payment. I am registering this complaint with the Better Business Bureau in the hope that others will not be so deceived.

  

  Business Response

  Date: 06/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** *****, Complaint ID ********.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  We understand Ms. ***** believed she was signing up for a one-time use. However, our subscription model and renewal terms are prominently disclosed during the sign-up process and in the confirmation email that follows enrollment. While monthly billing notices are not sent, a confirmation email is provided at the time of purchase and all charges are viewable within the customers online account.
  
  We have canceled all memberships associated with this account as of May 30, 2025, and no further charges will be incurred. Additionally, a refund of $66.09 has already been issued back to the original method of payment. As stated in our prior communication, this is the maximum refund allowed in accordance with company policy. Please allow ********************************************* the account, depending on the financial institution.
  
  If Ms. ***** has any further questions, she is welcome to contact our customer care department at ************. We are available to assist during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support Team

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically I paid for the membership which was almost $30 more or less, and a week ago my account was locked and disabled through no fault of my own! In which i just got around to calling them to have it straightened out in which they literally have not unlocked it or refunded me!!!!! I'm so upset this is the most ridiculous thing

  

  Business Response

  Date: 05/23/2025

  Dear **** *****,

  We are writing in response to the consumer complaint filed by ***** ****, Complaint ID ********.

  TruthFinder is a public records search service that provides access to publicly available data for personal use. As outlined in our Terms of Use, we prohibit the use of our services for any illegal activities or for non-personal purposes such as employment screening, tenant screening, credit checks, or data scraping.

  On May 16, 2025, we identified unusual activity on the account associated with ***** ****, which led to a temporary suspension while it was under review. We received a phone call regarding the matter today, May 23, 2025, and after reviewing the account, the suspension was promptly lifted with no further action required.
  As a courtesy, we issued a partial credit of $14.16 to the account.

  Please note that while no further action is being taken at this time, TruthFinder reserves the right to cancel an account at any time if it is found to be in violation of our Terms of Use or our limited license agreement.

  If there are any additional questions about the account or the use of our platform, we invite ***** **** to contact our ************************ at ************ or via email at ******************************** We are available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no way to fully complete the opt out / remove myself from their website they just keep asking for more and more info and a lot of the info is incorrect. Please remove me!!!!

  

  Business Response

  Date: 05/21/2025

  Dear **** *****,

  This response is in regard to the consumer complaint from ***** *****, ID ********.

  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides is compiled from various public databases, government entities, commercial data providers, and other publicly available sources. While we cannot remove specific records from a report, we do offer the ability to suppress an entire background report from our site.

  To do so, ***** ***** can visit our Suppression Tool at *************************************************, select ************************** then Manage My Suppression Rules. They will be prompted to provide and validate identifying information so we can match it with the corresponding record. This ensures only the correct report is suppressed. The Suppression Tool is for personal use only and is available at our discretion and pursuant to our Terms of Use: ***********************************************.

  At this time, we see no record of ***** ***** attempting to use the Suppression Tool to remove their information.

  Once submitted, their request will be applied across all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Truthfinder in February 2025. I have been extremely disappointed with your service as it fails to show correct addresses, dates of birth, phone numbers, and other pertinent information. I found the service to be an utter waste of money and have cancelled my subscription. I'd like a refund.

  

  Business Response

  Date: 05/21/2025

  Dear **** *****,

  We are writing in response to the consumer complaint filed by ********* ******, Complaint ID ********.

  As disclosed in our Terms of Use, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.

  We have confirmed that ********* Cloughs account was previously canceled, and a refund has now been issued to the original payment method. Although the refund has been processed, she will retain access to her account through the end of her current billing cycle. No further charges will be incurred.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,

  TruthFinder Support

• Initial Complaint

  Date:05/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged for a month subscription. The site says that the information is updated every 24 hours. When I open the file I requested, all of the information on the person is outdated. The person lives in **** now and Truth finders has no information relevant to his new location. I cancelled the subscription right away. I want a full refund. This is false advertising.

  

  Business Response

  Date: 05/21/2025

  Dear **** *****,

  We are writing in response to the consumer complaint filed by ******** *****, Complaint ID ********.

  As disclosed in our Terms of Use, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to use a report as a starting point for their own diligence and to conduct any additional inquiries they find helpful.

  We have confirmed that ******** ****** account was previously canceled and will remain accessible until the end of the original billing cycle. However, we have gone ahead and issued a full refund back to the payment method used to enroll, and no further charges will be incurred.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the afternoon of 5/144/2025 I reviewed my credit card statement and noticed a new pending charge from: TRTHFDR*TRUTHFINDER A company Ive never heard of or used before. They somehow got access to my credit card and charged it. I disputed the charge with the bank. However this is very suspicious as Ive never used their products.

  

  Business Response

  Date: 05/16/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *******, Complaint ID ********.
  
  TruthFinder is a public records search engine that provides access to public data through a subscription-based service, which renews automatically until canceled.
  After a thorough investigation, we were unable to locate an account based on the details currently provided. To assist Mr. ******* as quickly and accurately as possible, we kindly ask that they gather and provide the following information:
  
  Any possible alternate email address
  The date and amount of the most recent charge(s)
  The first six and last four digits of the card associated with the charge(s) 
  If ****** was used, the associated ****** email address or ****** Transaction ID
  
  Once this information is available, we encourage Mr. ******* to reach out directly to our customer support team so we can investigate further and resolve the matter promptly.
  
  Please do not hesitate to contact our customer care department at  ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website has failed to opt me out of displaying my personal home address, phone number and other personal information on their website inspite of me following the instructions listed on their website to opt out of them providing my personal information! This is A Safety Breach

  

  Business Response

  Date: 05/14/2025

  Dear **** *****,

  This response is in regard to the consumer complaint from ****** **********, ID ********.  
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress Ms. *********** background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  
  Ms. *********** request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support