Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not offer a one time price for one report. They require a subscription to get one report and then say, "Cancel any time by calling ************." during normal business hours.(see attached0 However, the number does not work during normal business hours, so I cannot unsubscribe. It is a total scam. They CLAIM a BBB A rating, so I trusted that promise. (see attached) They lie to steal people's money. BBB needs to change its A rating. I do not want to pay for another month. Furthermore they then require additional charges for search services that should be included, that also require a subscription. They do not offer a one time price for one report. This is an intentional scam. In my opinion, BBB is just as responsible for letting this scam go on by giving them a trust worthy rating. I would not have done this if not for the BBB A rating!

  

  Business Response

  Date: 02/06/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** ****, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  We have cancelled all memberships and refunded ***** ***** account back to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Truthfinder site does not provide a working method to delete personal data / profiles. Their "delete" option only works if you have an email associated with your data. Their process to "suppress" personal information requires you provide EVEN MORE personal data in order to have your data removed. This enrages me. I understand they source their data from many places and compile data that is publicly available but I do not authorize Truthfinder, their parent company, or any affiliates to compile, store, sell, display, or otherwise use my data in any way. The fact that they publicize an "A" rating from BBB is beyond my comprehension. They are not a trustworthy or moral business. I would speculate they get their data from companies participating in illegal security breaches. Is this even being investigated? I give them a F- rating.

  

  Business Response

  Date: 02/03/2025

  Dear ****** *******,

  This response is in regard to the consumer complaint from *****************, ID: ********.

  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

  We were able to locate a background report and validate **** Lanes request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.

  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support 
  

  
  

  Customer Answer

  Date: 02/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website does not clearly advertise or show that they charge for reports. Only after you agree to several terms, forced to provide your email information and to agree to receive marketing advertisements in order to proceed with receiving report information do you get to the end and receive a paywall in order to receive the information you just provided your information and consents in exchange for.This is not only really slimy as a business practice but misleading to consumers.I would like to see the website clearly state how much reports cost before you are forced to give all of your information to them to see what the paywall is. Even after searching several of their tabs I was unable to find costs related to reporting. Very shady business.

  

  Business Response

  Date: 01/31/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *******, 22882704. 
  
  To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.
  
  Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that our customers can find the information they are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. 
  
  You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time. To check our our pricing, please have Mr. ***** navigate here, *******************************************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site persistently keeps fraudulently charging my account everyday for unmentioned various amounts and still has yet to provide any access to search report .the only one needed.this Jan *************. Even trying accessing with 2different emails????.this is not free as promised is.Not true!

  

  Business Response

  Date: 01/30/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** **********, ID ********.
  
  TruthFinder is an online people search engine that compiles info from millions of public records, including information provided by state and local governments. Because each state has different policies that govern access to public records, it can be difficult to find certain public record information on your own. TruthFinder streamlines the process, gathering the information in one easy search. When you run a new search, public records can be pulled from multiple data sources, and when available, this information is then compiled and displayed in a single, easy-to-read report.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Ms. *********** expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  
  Additionally, please note that Ms. ************ screenshots do not appear to be related to TruthFinder. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website clearly states the look up results are free and after a half hour wait I am required to pay. This is a lie . Its bate tactics and its illegal . I am furious. This is my information. I would not have wasted my time or data trying to find my information after being lead to believe I did not have to pay. When the search was finally completed the site has a question window which rudely states If it were free we go broke. Like its some kind of joke. You are playing with peoples lives and emotions. If the site would honestly have said there was a charge then no harm no foul. But it waited till the search was completed. After some time of dangling this information in front of me, the information I am in desperate need of, it requires payment. Unacceptable.

  

  Business Response

  Date: 01/30/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** *********, ID ********.
  

  TruthFinder does not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.
  

  Our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that they can find the information they are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. They can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: ******************************************************;
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent much time answering questions and waiting for the report to generate.All the while be bombarded with advertisements and sales. Then I pay for the report. It does not allow me access to the report I purchased. It keeps asking to verify over and over and over again. Ive taken all necessary steps. Waiting, restarting, reverifying, powering devices on and off. I paid for a product I didnt receive. Now I have to spend time doing this report. I deserve compensation for my wasted time in addition to a refund of the purchase price. Not happy!

  

  Business Response

  Date: 01/29/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** ********, ID#: ********. 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. 
  
  We understand that Mr. ******** experienced some difficulties with the verification process on our website. We sincerely apologize for any inconvenience this may have caused. We implement verification procedures to safeguard the security of all our customer accounts.
  
  All memberships for Mr. ******** have been canceled, and the pending payment has been reversed to the card on file. There will be no additional charges.
  
  We have also emailed Mr. ******** the report from his account search history.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one month of TruthFinder service in October 2024. I did not auto renew and canceled that option. Truth Finder charged me for 3 months of service when I only subscribed for 1 month. They refunded November 2024 via ****** complaint. But refuse to refund December 2024. Instead they extended my use through Jaanuary which indicates to me that they know they overcharged me. I feel that them giving me the month of January , they feel justified in taking my money because they are giving me a service that I did not ask for. I only used the service ONe Day, I believe? I am sure they are scaming thousands of people out of their money because people are not aware that they are still charging them for canceled services. I want a refund of $28.33 for December 2024. I also want it noted that they scam people in this manner.Unfortunately, I was not able to screenshot my cancelation.

  

  Business Response

  Date: 01/28/2025

  
  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** ****, ID ********. 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  We have already cancelled all memberships and refunded the max refund per company policy back to Ms. ****** account and to the payment method used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 01/29/2025

  I canceled the service on the same day that I ordered because I never elect auto renewal on any Item or service. Unfortunately, a receipt is not given to show that you have canceled auto renewal. Truth Finder took two extra payments from my account but only returned one payment. They state that they have a limited amount that they can refund, however, they can take as many payments from customers that they can get away with, but only return one payment, that is not acceptable! They can see that I Only used the service in October, yet charged me for November and December as well.  I would like to be refunded the other payment of $28.33 immediately.

  I request to have this negative review placed on the BBB site, and I am also going to submit a negative Yelp review. I would also suggest that BBB do an investigation on the company/service. I am sure they are ripping off thousands of consumers, Some who are probably not aware that they are continuing to be charged for a service that are not using.

  ****** ****

  

  Business Response

  Date: 01/29/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** ****, ID ********. 
  

  Upon enrolling in any of our numerous services, our website will guide customers to our registration page, where they can peruse our various membership choices and choose the one that most suits their needs. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Members have the option to end their membership whenever they wish, either by accessing their account online, reaching out to phone support, or by emailing our support team.
  

  We have already cancelled all memberships and refunded the max refund per company policy back to ****** ****** account and to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request that you remove my personal information from your website. The opt out instructions are not helpful.**************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 01/27/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** *******, ID ********.  
  

  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  In order to suppress ***** Torchios background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  

  ***** Torchios request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 01/27/2025

  You completely missed the point where I'm pointing out that your opt out tool is useless. When I try to search my profile, it doesn't show any results. Remove it immediately.

  

  Business Response

  Date: 01/27/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *******, ID ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 02/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:01/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refused to take down my information even after calling and asking them to opt me out and delete my information

  

  Business Response

  Date: 01/30/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** *****, ID ********.  
  

  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  In order to suppress ***** Waltls background report from appearing on TruthFinder.com and affiliated  people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  

  ***** Waltls request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site puts out information that can affect my employment opportunities. I have had several debt collectors to use this information for people like ******* ******** and ***** ****** who I have association with. I have been refused employment based on the possibilities that I may have a criminal record/traffic record. The employers are refusing to hiring me because they think I have a criminal background. I have sent a message today to opt out of this database.

  

  Business Response

  Date: 01/23/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** ******, ID ********.  
  

  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  In order to suppress ******** Strouds background report from appearing on TruthFinder.com and affiliated  people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  

  ******** Strouds request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support