Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I last used Truthfinder's website in July of 2024. I canceled my account that same month, and have only just notice that I have been charged $28.33 each month since July 2024 despite cancelling the account. I reached out to them to request a refund, because I believe I have been charged erroneously. I received two responses informing me that they would not receive a refund and that they have not charged me at all since April of 2024. I would like a refund of $198.31, which reflects each erroneous charge after July of 2024, which they claim to not even have a record of.I am currently attempting to request a list of transactions from ****** because ****** does not allow screenshots.

  

  Business Response

  Date: 02/27/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** *****, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  We were able to locate multiple accounts under ******** ***** information. The first account was created using the email address ******************** and has been canceled as of April 8, 2024.
  

  The second account was created under the email address *************************** We have now cancelled this accounts memberships and refunded ******** ***** account back to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well my mom ******* Ann ******** has been dead since Sept 24 1990 her. Parents my grandparents are as well. Then I see that about the *** watch list. I find all to be very disrespectful to the dead. My mom is not in her 80s and my grandparents are not over 100 yrs old I can write you a letter and go into great detail. People search had no problem in removing anything

  

  Business Response

  Date: 02/26/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** ********, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data.
  
  During report searches, customers might encounter a graphic indicating an individual, such as yourself, is on a 'Government Watchlist'. The 'Did you know?' section explains that if a searched individual's name appears on a government watchlist, derived from federal or other government sources, the report will include those details.
  
  We have located background reports for ******* *** ********, ****** ******, and ****** ******. Based on the information provided in Ms. ****************** complaint, we have validated her request. We will proceed with suppressing these reports in accordance with her request and our Terms.
  
  This request to remove the background reports from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  
  
  
  
  
  

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** Lynne **************************

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested for Fast People Search site and Truth Finder to delete my personal information! This is against my constitutional rights of privacy!

  

  Business Response

  Date: 02/26/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** ********, ID ********.  
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress Ms. ********* background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  
  Ms. ********* request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** your business, I just explained my problem for 15 minutes and you cant afford a website that works properly because you are a want to be low rent union. But youre a joke. You make it difficult to actually report bad business and you take money to prop up bad business. And one day, Karma with a capitol K, will knock on your door. Might bang your wife too. Depends on how much of an a****** you actually are. And how bangable your wife is.

  

  Business Response

  Date: 02/25/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *** ***, ID ********. 
  
  Wed like to provide Mr. *** with assistance and ensure he has the best possible experience with our service, but were unclear what the issue is based on the information provided.
  
  We're committed to ensuring Mr. ***** satisfaction and providing excellent service. To do so, we need more information about the issue he's encountered. Please provide further details so we can work towards a resolution.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification that TruthFinder, an online data aggregator, was disseminating my private information. I have followed their prescribed procedures to suppress this data. As a retired law enforcement officer with 28 years of service, the dissemination of my personal information, including my phone number and address, by TruthFinder presents a significant risk of retaliation from individuals I previously apprehended. This constitutes a serious breach of my privacy. Truthfinder needs to be held accountable for putting a dollar amount on my life.Sincerely, ******* ****

  

  Business Response

  Date: 02/20/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ****, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ***** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms. We also removed his address, phone number, and email address that he provided to the BBB.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  
  
  

  Customer Answer

  Date: 02/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just remove my information. No questions. No shenanigans. When a consumer sends an opt out request, you must comply. But you didn't do it. I will ask one more time.

  

  Business Response

  Date: 02/14/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ***** *******, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ******** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  
  
  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to this service specifically to find out my divorce date, so I can fill out passport paperwork. Since I was unable to find my divorce paperwork, I assumed this would be a quicker alternative as the website said you can search marriages and dates. Upon paying the $50.79 once the report was received there was no marriages or divorced is listed. When I called the customer service number to cancel the subscription which I was going to do anyway the operator acknowledged that it is on the website, but they no longer offer that in the report. The information I received in the poor report was information I could've found on the web myself. Offering a service and charging for a service and then acknowledging you don't provide the service is poor business management and extremely misleading

  

  Business Response

  Date: 02/14/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ******, ID ********.
  
  As disclosed in our Terms of Use, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.
  
  Additionally, in regards to marriage and divorce records, in some cases marriage records may be available but we cannot guarantee you'll be able to find that information on all reports.
  
  Lastly, we have cancelled and reversed the charges on Ms. ******* account back to the payment method used to enroll, and no further charges will be incurred. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinder.com has posted some extremely harmful, slanderous, and totally false information under my name on there website. I want it removed now, and I want to know how many companies and other websites they have sold this totally false information to.

  

  Business Response

  Date: 02/13/2025

  Dear Ms. ******************** response is regarding the complaint filed by Mr. ************************************ publicly available information from third-party sources, including federal, state and local government agencies. TruthFinder is not the original source of this data, nor does it create, modify, or verify public records listed in its reports. TruthFinder does not make any representations, express or implied, about any individuals character, reputation, or personal history.
  
  We understand his privacy concerns and are happy to assist. As required by applicable law, we are required to authenticate and securely process data suppression requests. Therefore, we require individuals to use our Suppression Tool. This helps prevent unauthorized suppression of records and ensures compliance with applicable privacy laws.
  
  To suppress his report, Mr. **** should:
  
  1. Access our ******************* at ************************************************* under the *********** Tools section and click on Suppress Your ***********.
  2. Click Manage My Suppression Rules and enter his email.
  3. Verify the email by clicking Verify Email in the email received.
  4. Provide identifying information on the Identity Page to confirm his identity.
  5. Enter the verification code sent to his phone or email.
  6. Click Save and navigate to the Suppressing Settings tab to toggle Suppress on his report.
  
  Please allow up to 48 hours for changes to reflect. Certain public records, such as *** offender data, may not be eligible for suppression. Additionally, names may still appear in association with other individuals reports if they are listed as possible relatives or associates.
  
  This request will apply to all PeopleConnect sites: TruthFinder.com, ************, ********************, & ************.
  
  We apologize for any frustration and appreciate Mr. ***** patience. If he needs assistance, he may contact ******************************* or ************.
  
  Best regards,
  TruthFinder Customer Support

  Customer Answer

  Date: 02/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ****
  
   
  

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want TruthFinder to stop providing my personal information to its clients and to remove my personal information its databases, and I want TruthFinder to refrain from collecting my personal information in the future. TruthFinder aggregates personal information from public records and sells it. It doesn't offer an easy way for people to request for it to stop sharing their personal information. TruthFinder has my name, address, and possibly my phone number and personal email. I want this information removed from its databases and for TruthFinder to never collect personal information about me in the future.

  

  Business Response

  Date: 02/10/2025

  Dear ****** Carmona 

  This response is in regard to the consumer complaint from ****** *****, ID ********.  

  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

  In order to suppress Ms. ****** background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  Ms. ****** request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  TruthFinder Support
  

  
  

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site has no accurate suppression link to remove my personal information. Its a scam. I dont want stalkers and I fear for my safety. Also, it says i have a criminal history which is 100% FALSE with no traffic records!! I want this removed ASAP. This company is making millions off selling personal information, causing life safety issues for people like me.

  

  Business Response

  Date: 02/10/2025

  Dear ****** *******,

  This response is regarding the consumer complaint from ****** ********, ID ********.

  TruthFinder is a public records search engine that compiles and displays publicly available data from various sources, including government entities and commercial data providers. While we do not create or modify the records in our reports, we understand concerns regarding privacy and accuracy.

  To suppress Ms. ********* background report from TruthFinder.com and affiliated sites, she can use our Suppression Tool at ************************************************* by selecting ************************* and Manage My Suppression Rules. She will need to provide and validate some identifying information to confirm the correct record. The Suppression Tool is for personal use only and is available at our discretion under our Terms of Use. Suppression requests apply to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.

  Regarding Ms. ********* concern about criminal history appearing in her report, TruthFinder aggregates data from third-party sources, and while we strive to provide accurate and up-to-date information, we acknowledge that some records may not always reflect the latest updates. If a record appears incorrect, it may be due to outdated or incomplete data from the original source.

  For further assistance, our customer care team is available at ************ from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) daily, including weekends (holiday hours may vary).
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 02/10/2025

  I cant suppress my information, because my email address is not associated with any sort of crazy email addresses this company has listed under my name!! Once again, I have NO criminal record or any traffic citations, etc.  Not only is this erroneous and fictitious, it is detrimental to the individual and further opens up the business to a defamatory lawsuit.

  Again, please explain in clear and unfettered English how I can delete my information as this places me in a safety risk for stalking due to a situation.

  

  Business Response

  Date: 02/11/2025

  Dear ****** *******,

  This response is in regard to the consumer complaint from ****** ********, ID: ********.

  We were able to locate a background report and validate Ms. ********* request based on the information provided in her complaint. We have successfully processed her suppression request pursuant to her request and our Terms.
  This suppression request will apply to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************. Please allow time for the suppression to be fully processed across these platforms.

  Regarding Ms. ********* concern about a criminal history appearing in her report, TruthFinder does not create or alter any records in our database. Our platform compiles publicly available data from official sources, and any criminal records displayed are based on matches to the search criteria entered. TruthFinder makes no representations, express or implied, about any specific individuals character, reputation, or personal history. The presence of criminal records in a report does not indicate that they are definitively associated with a particular person, and we encourage users to review the data carefully.

  We apologize for any frustration Ms. ******** may have experienced while attempting to resolve this issue. It is never our intent to cause distress, and we appreciate her patience as we worked to address her request.
  If Ms. ******** continues to see her information displayed, we recommend that she clear her browser cache and cookies, as outdated data may sometimes persist. If she still encounters any remaining information after doing so, we encourage her to reach out to our support team at ******************************* or ************, and we will be happy to assist further.

  We take privacy concerns seriously and appreciate the opportunity to address this matter. Please let us know if any further clarification is needed.

  
  Best,
  TruthFinder Customer Support
  

  
  

  Customer Answer

  Date: 03/04/2025

  I have NO criminal record.  ZERO.  What you are doing is unlawful, negligent, and illegal.  I will continue in my pursuit to cease all erroneous and fictitious information as click-bait to financially pocket and exploit innocent people like myself.