Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While attending the company's seminar, the company offered two tickets to a future in-person seminar as a gift, that came with the purchase of a seminar bundle.However, because the time of purchase was Covid, the company had limited in-person seminars after. During the offering of the gift, and during subsequent correspondence, expiration of this gift was not brought up.I had reached out to resolve this gift in the interim, but after a few exchanges, the support staff was not responsive, even with multiple follow ******* that Covid has passed, and in-person events are in full swing, I reached out again, seeing that there was an in-person event I could attend. I got responses that the tickets had an expiration window, that they had extended the window, and they have expired. There was also an insistence that this window was included in the terms and conditions, that were not brought up in prior correspondence.For settlement, I'd like to receive the two Diamond Premiere tickets for *** that was promised.There were offers of gifting an audio program instead, but I'd like to receive what was gifted.

  

  Business Response

  Date: 06/17/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.

  
  As a brief background on this matter, the client purchased an Event bundle in 2021. With the purchased events, the client also received two complimentary Diamond Premiere level seats to an upcoming Unleash the Power Within event ("***").  According to the terms and conditions of the purchase, the client had until 2023 to attend the *** events before they would expire.  During that time between *********, there were a number of live *** events the client could have attended.  The client reached out to the company for the first time on May 10, ***************************************************** *******, ** in October 2025. This event is 2 years past the deadline to register the Event the bundle included.  While we have communicated with the client that the ticket offer had expired, we will agree to honor her original purchase outside of the terms and conditions and register her for the live *** event coming up in October of 2025. 

  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client with the tickets for the ***  2025 live event, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint I paid $695 / $495 for me & $200 for my husband to take Unleased.I paid $873 for a future class for a year. I dont even know the name of it just want funds back all in request for Satisfaction Guarantee. I was offered a Satisfaction Guarantee for any reason I could get funds back.The 2nd day of class at lunch time I requested just as it states on ****** to get a ********* refund so I went to my bank for help. ******* is presented with an agreement I was never given a copy of and the agreement that says NOTHING ABOUT THE SATISFACTION GUARANTEE! & that I filed correctly as it states on ******. Robbins just wants to keep my funds. I feel this is a lie by omission.I paid Robbins $695/ $495 for me and $200 for my husband to attend Unleashed. It offered a Satisfaction Guarantee or refund for no ********** can ****** and it says the only time the request could be made was the 2nd day at lunch which is what I did. I waited an hour and a half for someone to help me. Love had me sign the Satisfaction Guarantee. No copy was EVER sent to me. I additionally made a request on the site I was told to go to.All I got was this response it was *********** one requested the book or board back. We dont want it. It was not requested from us. I guess if we had a copy of the agreement to the bank.2nd Lie I was told I would have Edge for life. I am locked out of the Robbins site & the link for Edge is no longer good. Or the 2nd Lie by omission.I took Edge & loved it. I thought I could make it thru Unleased, I just couldn't muster & used Robbins Satisfaction Guarantee to request $1568 all my funds back. In 2021 I had covid was in the hospital, died, had a colostomy bag. Had reversal last year. I am a senior, 73 years old & need help getting my funds back.Enough, I need my funds and this to be completed asap!***** ********

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Transaction date: January 19, 2025 - Amount: $15,000.00 - Platinum Membership - Nature of dispute: disingenuous financial practices - The business has not provided a refund, instead a credit towards services I am uninterested in

  

  Business Response

  Date: 04/21/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.

  As a brief background on this matter, the client purchased our Platinum Membership Program on or about January 19, 2025, and paid the initial deposit amount of $15,000 USD via credit card. Shortly thereafter,  the client received our Welcome email outlining the events, dates and benefits earned by joining the Platinum Membership Program, as well as our full line of multimedia products. Soon thereafter, the client requested to cancel his membership and a team member reached out to discuss cancellation with the client. At first, the client agreed to our cancelation fee as outlined by our terms and conditions and the remaining $10,000 was going to be used as a credit on file for other events or products.  He then decided he did not want the credit on file, and instead requested the refund of the credit of $10,000.  While his request to cancel with a return of the deposit was past the 72 hour window outlined in the terms and conditions, we agreed to the refund and initiated the $10,000 refund of the clients deposit on April 15, 2025, through the credit card used for the original transaction.

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client the $10,000 refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer Answer

  Date: 04/23/2025

  Although the agent offered the $10,000 refund (received) per the initial BBB complaint, I have since sent further correspondence advising that I wish to have a full refund due to the disingenuousness of the agent during the live event, who advised that I had flexibility to decide if this was not for me. Essentially, the terms and conditions on the form submitted with this BBB complaint are materially different than the embedded terms during the order process.

  I will consider this issue resolved once the agent I am working with processes the outstanding $5,000 as she indicated over the phone. Please note that I did not utilize any of the multimedia or membership groups offered, neither did I receive the proper physical material in the mail (I am happy to return them).

  Thank you,

  

  Business Response

  Date: 05/13/2025

  This is our supplemental response to BBB Compaint # 23199109.  This is to let the BBB know that we have resolved this matter directly with the client.

  For additional background, the client paid a $15,000 deposit for our Platinum Partnership program via credit card in January 2025.  After receiving this BBB complaint, we refunded $10,000 on or about April 15 (through the credit card used for the original purchase), keeping the remaining funds because we believed the client had received some of the content as part of the purchase.  However, once we confirmed that the client did not in fact receive any of the "Welcome Package" materials, we then refunded the remaining $5,000 on or about April 29, again through the credit card used for the original purchase.

  Our goal is to have all our clients remain "raving fans."  Since we have now fully refunded the client all funds paid in this purchase to the client, we believe this matter has been resolved in favor of the client by providing such refund, and we consider this matter closed,  

  Customer Answer

  Date: 05/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  This complaint is resolved.
  
  Regards,
  
  ********* *******
  
   
  

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 2025 I signed up for virtual Unleash the Power Within March *****, 2025. My bank account shows I was charged $495 on February 7, 2025. I received a package with my workbook for the event a few weeks ago. However, I have not received any emails with access to the virtual event. I called multiple phone numbers they provided and left voicemail messages which they have not responded to. In addition, they had an online form I could fill out (and I filled it out) and they have not responded to that either. I looked on my portal on **************************** and it does not show that they registered me for the event even though I signed up in February. At this point, I want my money ******* the screenshot attached showing I was charged, I blocked my account balance.

  

  Business Response

  Date: 03/26/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  

  As a brief background on this matter, the client purchased a ticket for $495 for our March 2025 Unleash the Power Within virtual event (***). The client contacted *** on March 12, 2025 after not receiving an email with event links to the *** virtual event. Our team spoke with the client and discovered an email address typo that resulted in her not receiving the email links, but this was not done in time for the client to attend the event. We have communicated with the client that her purchase to the March 2025 *** virtual event was fully refunded on March 19, 2025, through the credit card used for the original purchase. 
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for **** Robbins' virtual event Unleash the Power Within scheduled for March *****, 2025. However, my husband's knee ***lacement surgery was rescheduled and I reached out to the **** Robbins **************** team to see if I can reschedule and take the virtual event in October 2025. I reached out to customer service for the past 4 weeks through emails, contact forms in my **** Robbins portal, my account ***resentative, voice mails and Instagram messages to no avail. I reached out to my account *** both by voice mail, text and email, with no response. There is no one that has been responding to acknowledge my request. Because of my inability to reach anyone and their lack of customer service I decided to cancel my December attendance at his in-person event 12/2025, and even though it says in the contract that it is all refundable, what it doesn't say is that you have to be able to get a hold of someone to request a refund, and therein lies the problem. I paid around $13,500 for both programs and would like a refund for both. I'm attaching the invoice and contract for Date with Destiny ($7000 and $6000). The Unleash the Power Within was $495.

  

  Business Response

  Date: 03/26/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  

  As a brief background on this matter, the client purchased one ticket at $495 for our March 2025 Unleash the Power Within event (***) and two tickets at $12,990 for our December 2025 Date with Destiny event (DWD). The client left a voicemail with RRI on February 25, 2025 requesting to move her *** registration to the October 2025 *** event. We reached out to the client and offered to move her registration to the October 2025 Unleash the Power Within event.  The client instead requested a full refund of all events. Even though the cancellation request was outside the 72-hour window that is clearly provided in the Terms and Conditions, as of March 13, 2025, we have issued a full refund for all tickets for the *** event and the Date with Destiny event, processed through the credit card used for the original purchases and cancelled the clients registration to both the March 2025 *** and December 2025 DwD events. 
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase as requested, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer Answer

  Date: 03/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a free event & during that event they talked a lot about the upcoming event in March & said you could sign up for $495.00 which I did. When I signed up for the free event - my first event with **** Robbins I paid I think $47 to upgrade so I could have recordings of the streamed event. I was unable to watch all of it on the days I streamed because of work schedule & that is why I purchased the upgrade when I saw that was available. I paid the $495.00 for the new event in March. I then found out it will be streamed but is not available in any way for rewatching & having access to the stream once it has aired live. I only found out the stream was not available for rewatch after many people asked the question in the comments on zoom. They do not advertise that at all. Nor do they advertise your refund comes with a 72 hour limit in which they charge $192.00 which I have learned by reading so many complaints. My friend registered at the same time I did and she said we could transfer to a different event later in the year but no transfer dates available. I immediately filled out the form on the website for help asking for a refund. No response. I filled out again. No response. I called and left voicemail. No response. I filled out chat form which no one answers twice - no response. My friend said she got a response and was told you have to attend the first and second day of the event in March and on the second day there will be a room you can go to on zoom or some kind of contact for refunds. How on earth am I or anyone supposed to do that when I cannot attend on all of those days. What kind of people/company do this? Very disappointing and very scam like. I would like as much of a refund as I can get now. No response from the company is horrible especially for a company who supposedly cares about helping people and their contact us help **** says we are here to help. Um no you are not. Please issue a refund minus the 72 hours policy.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/3/25 signed up for Unleashed Event being held March *****, 2025.Emailed thru their customer service contact sheet via web site. No response yet.called. no one picked up phone, message said to call ******* place to request a refund on their site.Not interested in this program. Requesting refund.Thank you

  

  Business Response

  Date: 02/28/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.

  As a brief background on this matter, on our about February 3, 2025, the client purchased a ticket in the amount of $495 to register for our March 2025 Unleash the Power Within virtual event (UPW). The client contacted *** to cancel her registration for the event outside of the 72 hour cancellation window. *** replied to the clients live chat request on or about February 25, 2025,  and offered her the several options available.  The client opted for   the cancellation with fee option as the cancellation request was outside the 72-hour window. We have communicated with the client that her registration to the March 2025 UPW event is cancelled and she has been refunded $300 as per the client's chosen option.  This refund was processed on or about February 26, 2025, through the credit card used for the original purchase. 

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a the refund option available for their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of **** Robbins AI on Thursday, February 13th, 2025, with a clear understanding that I would be charged $1 at the time of purchase and $99 14 days later if I did not cancel in the trial period.I emailed ************************************** as there was no option to unsubscribe on the website - on February 13th, 14, and 18th to try to cancel the subscription, with no response. On Feb 23, I received an email saying that my trial was ending soon, and I received a link to the unsubscribe page. When I signed in to the portal and tried to unsubscribe, there was no confirmation that the subscription was canceled. I sent another email on Feb 23 explaining that the link was not working, and that I would like to unsubscribe before being charged $99.I still have not heard back, and I do not want to be charged for the subscription.I had also tried to call the customer support hotline, and could not get through.

  

  Business Response

  Date: 02/28/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  As a brief background on this matter, the client registered for a $1 two-week trial of **** Robbins AI on February 13, 2025.  After the 14-day trial period, unless the client cancels, the subscription would automatically renew on a month to month basis. The client contacted our team prior to the trial period expiring. Although our team received the cancelation request and canceled the trial, the client did not receive confirmation that the subscription had been cancelled successfully. We have communicated with the client that her subscription was canceled in time and her account was not charged, and will not be charged in the future. No refund was necessary as the clients account was not charged for the service. 
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client the assurance her cancellation was received and there would be not automatic renewal of the service and no further charges, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up at a free event (which I paid to have access to extra materials and never received) for a paid event in March. I discovered that I am double booked and asked for a refund. When I finally got through the agent hung up on me. I have repeatedly emailed and called and chatted to get this resolved and they never return my calls. I am asking for $495.00 to be refunded for the Unleash the Power Within. I am so unhappy with their behavior I do not want to go to another event, I want to sever all ties. I was promised access to videos etc. And I was never sent the password instructions. The entire experience has been one big lie. I want my money refunded.

  

  Business Response

  Date: 02/21/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  

  As a brief background on this matter, the client registered for our March 2025 Unleash the Power Within event (UPW). We have communicated with the client regarding the technical difficulties she was having once she booked her UPW ticket.  . As of February 12, 2025 the client was refunded the full amount of $676 USD through the credit card that was used for the original purchase.   This refund was for the $495 she requested from her BBB complaint the *** purchase, as well as full refunds of two additional product purchases she made in January and February 2025, for which she did not seek a refund through this complaint.  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of all their purchases, even above and beyond what was requested,  we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just Abuse! They don't hear anything you say, just SPAM and abuse. You can't unsubscribe from it or make them stop. I was interested to listen what this was about until I started seeing horror stories from others who lost money and said they were scammed. I tried to unsubscribe numerous times but they won't leave you alone. The fact that they don't honor a simple rule of communications is a good sign of Charlatanism. These people don't care for you and are NO FRIEND of the community!

  

  Business Response

  Date: 02/12/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter within our internal system to address this client's issues.

  
  As a brief background on this matter, the client registered for our free January 2025 Time to Rise Summit virtual event (Summit). During the registration process it is clearly stated that all information relating to the Summit is sent via email. The client did opt out of receiving marketing emails and all emails sent to the client were related to information regarding the Summit. Based on the client's subsequent communications, including this BBB complaint, we have confirmed with our marketing team and verified that going forward, this client has not and will not receive any marketing or other emails. Our team also  will no longer communicate with the client regarding the Summit, as requested. 
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  In this case, we believe we have fully addressed this clients concerns and issues.   We have updated our system to ensure that this client  will not receive any further email communications regarding any services as the client requested.  We believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer Answer

  Date: 02/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint FINALLY resolved.

  It's a shame that it requires people to go to this level to get your attention. JUST HONOR UNSUBSCRIBE REQUESTS!!

  Regards,
  
  **** *****