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Business Profile

Sporting Goods Retail

Road Runner Sports Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Road Runner Sports Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to bring to your attention an issue I encountered during my recent visit to Road Runner on June 23, 2025. I purchased a pair of ****** Ghost 17 running shoes, which were advertised to be available for $134.95 for VIP members, a discount from the regular price of $149.95. However, my receipt indicates that as a VIP Family member, I only received a discount of $10.68, rather than the expected $15 discount. This discrepancy raises concerns about the accuracy of the advertising associated with these shoes. The salesperson, ********, explained that the VIP Reward was applied before the VIP Discount, but this information was not clearly communicated in-store or on the product itself. As such, I am requesting a refund for the price difference and ask that all misleading stickers be removed from the shoes in your inventory to prevent further confusion for customers. Thank you for addressing this matter promptly.Road Runner Sport ******************************************************************************************* ************** Salesperson: Adeshina Store: *****

      Business Response

      Date: 06/30/2025

      Thank you for the opportunity to respond to this dispute.  The customer is correct, VIP's receive a 10% discount on all items purchased, however, when a customer uses earned Rewards Cash that changes the 10% discount to be calculated from the subtotal not the total.  In this customer's case, the $10.68 amount of discount was accurately calculated at 10% off of the subtotal after Rewards Cash.  The customer received information on the VIP Family Rewards terms when enrollment was completed.  The full details are listed on the website. Rewards Cash can be used in conjunction with your VIP Family 10% Membership Discount, but note that Rewards Cash used will be deducted from the current price of the item(s) prior to applying the VIP Discount.

      Thank you and we are confident this explanation will bring this dispute to a satisfactory resolution. 

      Ryan Rothwell

      Road Runner Sports

      Customer Answer

      Date: 07/01/2025

      I would like to bring to your attention that all stickers should be removed as they are misleading. I did not receive the price indicated on the sticker, and there are no stipulations regarding this on the shoe itself. Furthermore, the store representative did not mention any requirements or restrictions until the payment process began. This situation constitutes false advertising. 

      Business Response

      Date: 07/02/2025

      Road Runner Sports respectfully maintains that this transaction
      did not involve false advertising.
      The sticker price shows the VIP discount of 10% applied to the
      full price. When a VIP uses Rewards Cash, the 10% discount is applied
      after the Rewards Cash is debited from the total. This order of
      operations, Rewards Cash first then all additional discounts, is noted in a
      prominent sign at the register and detailed in the VIP program Terms and
      Conditions.
      Sticker prices
      • Regular: $149.95
      • VIP (10 % savings off full price): $134.95
      At checkout on June 23, 2025
      • VIP Rewards Cash applied first: –$43.17
      • 10 % VIP discount applied to new balance: –$10.68
      • Final price paid: $96.10
      Resolution offered
      Although the customer ultimately saved more than the ticketed VIP price, we
      value their satisfaction. To close this matter, we are prepared to offer a $5 refund so
      the total discount meets the amount they expected.
      We are confident this action and explanation will lead to a
      satisfactory resolution.

      Customer Answer

      Date: 07/02/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23516657, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      Luis Corona



       

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 16, 2022, I canceled my membership to Road Runner Sports. Between 2022 and June 5, 2025, I made no purchases, nor had any activity with Road Runner Sports. On June 6, 2025, I was notified that my membership would be renewed on June 19, 2025, and in a search in my transactions, found that they had charged me $49.99 on June 19, 2024 (without my knowledge or consent). I have taken action (again) to cancel my membership by removing my credit card on file and pressing the "cancel membership" option. When I do so, I receive an email indicating I have canceled my membership. However, the account does not indicate that I have canceled my membership and continues to indicate that I can cancel (but no indication that it has been canceled in my account information online). I hope that removing my credit card will alleviate the situation, but having canceled my membership in the past and finding it "resurrected" --I am not optimistic.

      Business Response

      Date: 06/11/2025

      Road Runner Sports has made contact with the customer in response to this complaint.  In an effort to move the complaint towards resolution Road Runner Sports has cancelled the customer's active ********************** and issued refunds in the amount of $139.97.  There will be no future renewals on the customer's ********************** account. 

      Thank you

      **** ******** Road Runner Sports

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To: Road Runner Sports Customer Service Subject: Request for Free Return Label and Full Refund Order #********* Dear Customer Service,I am requesting a free return shipping label and full refund for Order #********* (Mens ****** Adrenaline GTS 24, Size 11.5 4E), placed on May 24, 2025, and received on May 29, 2025.The shoes delivered are materially larger than a standard 11.5. As a lifelong size 11.5 wearer, I compared them to other 11.5 pairs I own and found a clear discrepancy. I ordered a size 11 as a test, and it fits exactly like my other 11.5 shoesconfirming that the original product was inaccurately sized.This constitutes a material misrepresentation and violates key consumer protection statutes:Pennsylvania Unfair Trade Practices and Consumer Protection Law (73 P.S. *****): Prohibits misrepresentation of size or quality and unfair practices causing consumer harm.Federal **************** Act (15 U.S. Code 45): Deems deceptive business practices unlawful. Requiring customers to pay return shipping for a misrepresented item is both deceptive and unfair.On June 3, 2025, I contacted customer support and explained the issue. I was told I would have to pay for return shipping. I find this unacceptable given that the error lies with the product, not the ******** protect my consumer rights, I have filed a dispute with ****************, and will escalate to the Pennsylvania Attorney General, Better Business Bureau (BBB), and ************************************ (CFPB) if not resolved.Requested Resolution:Issue a free prepaid return label for Order #********* Process a full refund upon receipt of the returned item I request action within three (3) business days. If unresolved, I will pursue all available legal and regulatory channels to ensure a fair outcome.Sincerely,***** Musemate

      Business Response

      Date: 06/09/2025

      Thank you for the opportunity to respond to this complaint.  Road Runner Sports has made contact with the customer and fully explained our 90 perfect fit promise, which includes returns through the mail and in store.  Road Runner Sports has offered to waive the return label fee on this particular instance, and additionally the customer will be receiving a full refund of the returned item and the VIP membership enrollment fee.  

      We are confident this action will lead to a satisfactory resolution of this complaint. 

      Thank you

      **** ******** Road Runner Sports

      Customer Answer

      Date: 06/10/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****-****** Musemate

       

    • Initial Complaint

      Date:05/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from Road Runner Sports on 5/11/25 that my VIP platinum membership was up for automatic renewal in the amount of $99.99 on 5/24/25. At the bottom of the email was a message that I may cancel my membership at any time by calling a number or by clicking a link. I chose to cancel via the link. I clicked the link, signed into my Road Runner account, and updated my membership level from VIP Platinum to "not a member". I also removed the credit card information that was on **********, I received a pending charge on that credit card of $99.99 from Road Runner Sports Inc. They charged the credit card that I removed from my account. This was clearly not an approved charge. I'm signed into my Road Runner account right now, and it does not show that I have an active membership and there is no credit card on file. I called Road Runner and spoke with someone named ****** and he confirmed my card was charged. I requested the charge be reversed. He said I would see the change reflected on my credit card in 3-5 business days, that my membership was cancelled, and that I would no longer be able to use the $11 in rewards I currently have.I'm submitting this review because I do believe they fraudulently charged my card. My card information was not on file at the time of that charge, which means they kept that information without my consent.

      Business Response

      Date: 06/09/2025

      Thank you for the opportunity to respond to this complaint.  Road Runner Sports is committed to resolving this complaint with the customer.  We have attempted to reach the customer several times by both phone and email and have not received a response.  We are confident in the ability to gain satisfactory resolution on this complaint once contact is made.  

      Thank you

      **** ********

      Road Runner Sports

       

       

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 pairs of shoes (Total of $331) under their VIP program (Which I paid for) which allows you to use the shies for up to 90 days to try and then return. Purchase was made on April 7 (Return was started on April 16) and I tried each pair for roughly 10 min on a treadmill so as not to go outside. I kept one pair and returned the other two, However they only accepted 1 pair for a refund and the other for a credit due to use of shoe. They arbitrary choose one pair of shoes out of the two to give me a credit rather than a full refund even though the wear on each of the pairs of shoes was the same.

      Business Response

      Date: 05/05/2025

      Thank you for the opportunity to review this complaint.  Road Runner Sports has made contact with the customer, and in an effort to resolve, has issued the refund the customer has requested.  Based on the proposed solution, the customer communicated that this action will lead to a sastifactory resolution of this complaint.  

      Thank you
      **** ********

      Road Runner Sports

      Customer Answer

      Date: 05/07/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** Longmiller

       

    • Initial Complaint

      Date:04/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on april 7, 2025 i ordered a pair of sneakers from this company the shipping estimate was 3-5 business days to be shipped from ********* ** to *********** ca. i received an email with a tracking number however it was an invalid number as when i clicked it i was taken to the fed ex site that said the parcel did not exist. i called about this 2 times. finally i was told it would arrive april 12. i waited all day and nothing arrived. finally i called again and was told it was delivered - however it was not and they told me they would open a trace case and it could take 5 business days. i learned the shipping company was gls (never heard of them) like a fool i trusted this company and because i already waited a week i could not wait another 5 days for them to process a refund so i could order another pair so i spent more money and ordered another pair april 13 and per my request they agreed to ship overnight. they shipped this april 14 and it was scheduled to arrive on the 15 however while they said there would be an email notice with the tracking i received NOTHING so again i waste my time to call them and i am given a tracking number and told it would be delivered april 15. i wait by the phone literally all day until 12am - of course nothing arrived, i tracked the item all day on the gls site which said it was out for delivery (see separate filing) then suddenly the tracking info all changed with info that no one could explain or back up. both companies do not allow customers to speak to anyone who has all the required knowledge regarding the shipping procedures. roadrunner is sending the packages to the wrong place causing an extra delay. they are sending to poway not gardena. on april 15 gls confirmed the first order was declared MISSING yet roadrunner refuses to refund me until friday as they claim they are still researching it but can not provide any info as to how and gls said case closed, roadrunner has been beyond rude to me, lied countless times

      Business Response

      Date: 04/17/2025

      Thank you for the opportunity to respond to this dispute.  In an effort to bring this to resolution, Road Runner Sports has promised to refund the customer the cost of the two orders and deliver a complimentary replacement, which should arrive to the customer no later than Saturday April 19.  We apologize for the inconvenience, as the shipping carrier GLS has reported RRS, that one of the packages was delivered, despite the customer expressing that the package was not delivered.  The other package's last known location was in **************, but yet delivery has not yet been completed.  

      We are confident that this offer to resolve along with explanation will lead to a satisfactory resolution of this dispute. 
      Thank you

      **** ********

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on February 14, 2023 from ****************************************************. The original transaction was $20. I noticed a charge on my credit card of $99.95 to AADV ***** on March 18, 2025. I have been unable to find any information or phone # for this company and called the bank for help. They traced it back to this purchase in 2023, when I made the original purchase, I inadvertently signed up for a membership. apparently I was also charged last March for the same membership. I have never received an email, postal mail or any type of indication that I have this membership. It is supposed to be a sign up for discounted activities. I have called the company. They immediately provide another phone 3 for complaints of credit card charge. Obviously this is a frequent complaint. When I called the second number, it gives an email address then hangs up.

      Business Response

      Date: 04/24/2025

      Thank you for the opportunity to respond to this complaint.  *********** is Road Runner Sports, ******************************************** Club or AADV.  We researched the customer contact information provided and performed search of transaction records and did not find any matching the customer.  We believe that ********************** is not the intended recipient of this complaint.  

      Thank you
      **** ********

      Road Runner Sports

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Road Runners Sports location in *********, ******** in March/April of 2024 and purchased a single pair of shoes. At the time, I did not consent to signing up for their VIP Family Rewards program and have no record of my enrollment via email nor text. A year later on March 23/24, 2025 around 11pm, I received a $49.99 charge with no additional context. As a result, I assumed my card had been compromised, reported it stolen with my bank, and I am now going through the painstaking process of waiting for them to send me a new card in the mail. Unbeknownst to me, this charge was the result of the company charging me for a VIP plan I did not sign up for. In the attached documents, you'll see an email from them on 3/24 asking me to sign up for the VIP program, further proving I was not already signed up. You'll see a screenshot from their website where I tried to verify my membership and was informed that no membership was associated with my email address. And finally, you'll see a screenshot from my bank account with the posted charge of $49.99. It seems my debit card was stored and charged without my consent. This behavior is abhorrent and I am demanding a refund.

      Business Response

      Date: 03/27/2025

      Thank you for the opportunity to respond to this complaint.  Road Runner Sports has made contact with the customer and resolved the issue. 

      Thank you

      **** ********

    • Initial Complaint

      Date:03/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Road Runner Sports signed me up for a paid membership without my knowledge. Once I found out about the membership, I asked them to cancel it, which they said they would. I recently received a $99.99 unauthorized charge to my credit card, which appears to be a membership fee.

      Business Response

      Date: 03/27/2025

      Thank you for the opportunity to respond to this dispute.  Road Runner Sports has successfully made contact with the customer and resolved the issue.  

      Thank you

      **** ********

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was falsely charged for $99.99. I was at Road Runner Sports once and bought a pair of shoes 2 yrs ago. I specifically asked not to be signed up for anything. They apparently saved my debit card number and charged it. I filed a claim with **************** for an unauthorized charge and had to cancel my card. Now I have to change my info with businesses I am using that card for, like ******* etc. This is unethical and a huge inconvenience. I called the store and they said I am not signed up for anything so what is this charge for?

      Business Response

      Date: 03/03/2025

      Thank you for the opportunity to respond to this complaint.  Road Runner Sports has made contact with the complainant and based on customer records located two charges of $99.99 for VIP membership charges.  The original purchase the complainant made was entered in error by the cashier at the store, causing the renewal the membership to be applied incorrectly.   Road Runner Sports has promised to refund apply two refunds of $99.99 to the customer's method payment to reconcile.  Additionally, Road Runner Sports will send a training reminder to Team Members for order accuracy.  Road Runner Sports apologizes for the inconvenience caused to this customer, and is confident this action along with explanation will lead to a satisfactory resolution of this dispute. 

      Thank you

      **** ********

      Road Runner Sports

    Road Runner Sports Inc is NOT a BBB Accredited Business.

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