Complaints

This profile includes complaints for Road Runner Sports Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Road Runner Sports Inc

  5549 Copley Dr San Diego, CA 92111-7904

• 

  Road Runner Sports West Paramus

  65 E State Rt 4 Ste 12 Paramus, NJ 07652-2625

• 

  Road Runner Sports

  7020 Woodlawn Ave NE Ste 2 Seattle, WA 98115-5433

• 

  Road Runner Sports

  12200 Northup Way Bellevue, WA 98005-1933

• 

  Road Runner Sports Inc

  20291 N Rand Rd Ste 105 Deer Park, IL 60074-2019

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $130 pair of sneakers at Roadrunner store. I was told they would be delivered in 2-3 days. It has now come on 5 weeks and they took my money 5 weeks ago. I just went back and forth with roadrunner. EXTREMELY rude customer service. I was very upset that I had my money taken from them and have been dragged along at least 5 weeks. I have been told the merchant doesn't have them and its the merchants fault, I checked asics site and they have the ones I ordered in his size. When I purchased them I am a VIP member so I used my credit and discount and the shoes came to $102.16. I was unable to cancel my order online which is nonsense since I have a vip account. The rep ***** who was so rude and got angry and put me on hold for 40 minutes ripped me off and deceived me to get me off the phone. She told her I would accept the other color if she could expetite it. I also requested to use my $20 credit they gave me for taking so long. I just checked my email from them and I was ripped off of the $20. When I check my account it says no orders pending, she said only she could see . She said I had $117 in credit and she used that for my shoes. My credit from rewards was over $27 now it is only $7. She lied and said it was going back to my credit card and to allow 5 business days. My shoes cost $102.16 because I had a membership discount. Yet she charged me $117.84 and took the $20 off of that leaving me with $7 in rewards. I should be getting $20 refunded to my credit card and $7 left in rewards. I demand a full refund and my rewards better go up to $20 plus my $7 balance plus the rewards I used to purchase these sneakers. I can not believe how much energy and time I have wasted on this order.

  Business Response

  Date: 09/27/2022

  Thank you for forwarding an inquiry filed by ******************  I have reviewed the details of Ms ******** dispute and desired settlement, as well as her account information and purchase history with Road Runner Sports.

  We have previously responded to another concern filed by ******************  Our records indicate ***************** should have received the complimentary pair of shoes in the 2nd color choice we had available.  ***************** should have also received her refund for the initial purchase.  Again, it was not the intent to mislead *****************, however, we can understand how the error on our part could be so disappointing.  We have not removed any Rewards cash that ***************** has earned and we have also issued the $20 credit we promised.  ***************** would have to mentin in store we have left a note in her Ace account.  We would have to make the manual adjustment to a future order if ***************** decides to give us another chance.  

  We hope this helps.

   

  Kind regards,

   

  Road Runner Sports

  
  

  Customer Answer

  Date: 09/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to cancel my membership for over 5 years. Every year I get charged and when I reach out to customer support they claim they cannot find my account in the system. However; they are able to regularly charge my credit card for a service I have never used and have tried to cancel. This means I am in their system and they do have a record on file. I end up disputing the charge with my bank to get my money back. When I login to their web portal I have no credit card information or personal data in there. I need them to stop charging me.

  Business Response

  Date: 09/12/2022

  Thank you for forwarding an inquiry filed by ************************  I have reviewed the details of Mr ************ dispute and desired settlement, as well as his account information and purchase history with Road Runner Sports.

   

  We apologize *********************** has reached out to us and we have been unable to locate his account with the information provided in past attempts.  *********************** can rest assured we have located the account 104894849 with the information filed in this concern.  Unfortunately, we did not have an email address on file for ***********************, however, we found it with the phone number.    We see Mr *********** last purchase with us may have been on or about 4/3/21.  We do see the membership renewals in '21 and '22.  *********************** can trust we will cancel the recurring charge and refund for those 2 years.  He should see those refunds in 3-5 days.  *********************** is more than welcome to rejoin the club at a later date if he would like.

   

  We hope this helps,

   

  Road Runner Sports

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Asic sneakers at Road runner store and paid for them. They didn't have size in color so lady ordered them and said it takes 3-5 days but usually faster. My son started cross country and he needed them. After a a week I heard nothing and called and it is back ordered for another week. I was a little upset since that was not what was promised. But they were supposed to come in before first meet. Then after another two weeks i get another email stating it will be another few weeks and still not guaranteed. I checked Asics website and they had my color and size. Over a month after taking my money is unacceptable. I called customer service and spoke with ******* and she said she could NOT refund my money until order is shipped. The sneakers cost $130 and they took my money with promise to arrive in a few days and now over a month. ******* was quite rude and irritated when I spoke with her.I will not shop there again.They better refund my shoes until they are delivered. They should have overnighted a pair in another color after all this but she said she could only do expedited shipping which is 2-3 days. You expect a high end store and good customer service but it is not.

  Business Response

  Date: 09/14/2022

  Thank you for forwarding an inquiry filed by ******************  I have reviewed the details of Ms ******** dispute and desired settlement, as well as her account information and purchase history with Road Runner Sports. 
  Records show that ***************** purchased Asics shoes in *************** retail location on 8/16/22.  We apologize at the time the shoes were ordered in store, our agent did not provide the correct information. It was not the intent of our agent to mislead ***************** as we did think they were available.  As the order was placed and paid for in our retail location, our only option would be to cancel the back order, which would trigger our system to refund ***************** as the credit card information is encrypted in that system for security.  Prior to speaking with our agent on 9/9, ***************** had reached out to us on 8/30 and we had offered a $20 off her purchase once the shoes shipped.  Unfortunately, Asics pushed the date out on us again for that specific color.  ***************** did contact us on 9/9 and according to the notes on the account, we did offer to ship a different color that we had in stock with 1-2 day delivery and ***************** declined.   We apologize if our agent seemed rude and irritated and well follow up!  That should not have happened!
  As vendors are still having supply/demand chain issues, we can only provide the dates that are provided to us by the vendor.
  In the interest of settling the matter, we would appreciate if ***************** would contact us by phone at ************,we can issue a discount for her patience, and we very much apologize for the delays.  Again, we would need the payment information over the phone as it is encrypted in our retail system if this was not explained to her in the previous communication(s).
  We apologize for any inconvenience this has caused *****************, and we are also confident the action that Road Runner Sports can take will resolve this dispute to Ms ******** satisfaction.
  Thank You
  Road Runner Sports

  Customer Answer

  Date: 09/14/2022

  It has been postponed 4 times.  This is not acceptable whereas I have checked the Asics website and they have the shoe in. I find it hard to believe a merchant would withold the product for going on 5 weeks now.  Once again today it has been postponed.  Roadrunner seems to use a lead on tactic. First if I wanted a differnet pair/ color I would of got the ones at the store, if I had known of at least which I imagine will be a lot more postponement I would have taken them.  But when Roadrunner states one more week, I thinkok I can wait another week. Then they send another postponement and I am already vested in waiting. My son's cross country started already. Then I call again and they say they couldn't ship that day or over night but they could Monday. His meet was saturday and after all the agrivation and leading on Roadrunner should have overnighted them Friday when I called. So again, after being vested 4 weeks and being told one more week I held on. Today again they say one more week. That is deceptive. His cross country started and I had thought Roadrunner was a reputable store but it is not. Their sale people work on commission and i should have been informed at store. I should have been refunded my money that they ilegally have held for going on 5 weeks. If I cancelled and purchased again, who knows how long it would have been until I received them. It is better buying from merchant then Road Runner. I will file a complaint with the State Attorney.

  Business Response

  Date: 09/20/2022

  Thank you for forwarding the response by ******************

   

  After reviewing, we can confirm ***************** has been refunded for her original purchase.  It was and is not the intent to mislead our customers in any way.  Unfortunately, we do not have the ability to just order a specific size/color thru the vendor (asics) as that color is no longer in our control.  Asics may release it for us in the future, however, at the time of the original order they were not.  ***************** has been sent a complimentory replacement in the same model/size and a 2nd color choice which was delivered on 9/17/22 according to our records.  The $20 refund ***************** is refrerreing to is from the original color we could not ship.  We'll be happy to put that $20 credit back on Ms ******** account she can use towards a future phone in order.  We are unable to provide any codes for a web purchase.  If ***************** decides to give our Retail location another chance and would like to use that credit in store.  She can  let our in store Supervisor know we have notes in her ACE online account.  We understand this may not make up for the initial experience, however, we hope the complimentary pair and added $20 credit will help.

   

  Kind regards,

   

  Road Runner Sports

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many years ago, in the ****s or early ****s I purchased a lifetime membership in their rewards program. The initial benefit of the rewards program was the same or perhaps better than their current VIP rewards program, but over the years they dumbed it down to only a 5% percent discount. On two occasions while shopping in the store I was denied any benefits because they said that the old rewards program was no longer honored. After multiple attempts to resolve this issue, I have been told that I am entitled to a 5% discount, but it hasn't worked when I have attempted to order online, and I was told that the discount will not appear until after I complete my purchase, and have paid the undiscounted price, that sounds odd. In addition, if I join their newer VIP rewards program, I will get the current 10% discount offered in this program but will not receive the additional 5% I'm entitled to with my paid lifetime membership. Roadrunner Sports need to either Grandfather me into their current rewards program with a lifetime membership or give me a refund of my initial cost of membership adjusted for inflation.

  Business Response

  Date: 09/07/2022

  Thank you for forwarding an inquiry filed by ********************  We have reviewed the details of Mr ********* concern and desired settlement, as well as his account information and purchase history with Road Runner Sports.  
  
  We apologize for any confusion ***************** may have.  Records show that ******************* is in fact a Lifetime Run ************ member.  As ******************* mentions, we have reassured him via email, he is entitled to and would receive a 5% discount if he places an order through our online/phone or retail location(s).  The agent ******************* originally spoke with was not familiar with that level of membership and we have since followed up with that agent(s) for a training opportunity.  As our systems are equipped to provide the discount ******************* is entitled to, we would be unable to grandfather him into a Lifetime VIP Rewards Program at no cost.  We have also not offered any sort of Lifetime membership since the later 80s, early 90s.  Should any order come thru that does not receive the discount ******************* is entitled to, ******************* can feel confident we would make the necessary adjustments in a timely manner.
  
  Again,  we apologize for any confusion surrounding Mr ********* Lifetime Run America 5% discount and we hope other customers who have the same type of inquiry reach out via **************,so we can help explain the benefits as well.
  
  Kind regards,
  
  Road Runner Sports

  Customer Answer

  Date: 09/07/2022

  The business did not address my point about being told that I would forfeit my 5% lifetime benefit if I joined their current rewards program.  Also, although my lifetime membership was purchased many years ago, it is a lifetime benefit and should be honored per our initial contract, it's already been dumbed down years ago.  They say that their system is setup to give me the 5% discount but that is not what I am being told by store representatives, and when I get close to checkout online there is no place for me to add the discount.  They have told me that if I order online, they will apply the discount after I pay, that is not acceptable either, especially with their history of being accused of making unauthorized charges on customers credit cards hundreds of times.   

  Business Response

  Date: 09/12/2022

  Thank you for forwarding the response by ********************

   

  As we mentioned in our first response: We apologize for any confusion ***************** may have.  Records show that ******************* is in fact a Lifetime Run ************ member.  As ******************* mentions, we have reassured him via email, he is entitled to and would receive a 5% discount on eligible items if he places an order through our online/phone or retail location(s).  Should ******************* decide to join our yearly VIP membership and then opt out, he would go back into his lifetime 5% savings status.  ******************* is correct we do not advertise the 5% discount and again, our systems are set up to provide the discount.  It is not our intent to mislead or overcharge ******************* for an item.  Our records also indicate ******************* has not shopped with us in years, so we could see the hesitation.  ******************* can always call the number ************ that is provided on the membership card to ensure the discount will be applied.

   

  Kind Regards,

   

  Road Runner Sports

  Customer Answer

  Date: 09/13/2022

  Roadrunner Sports still does not seem to want to directly address my complaints, let me reword my complaints so they might understand.  So far, they are being less than honest in their responses.

  1.  You say you have a system set up to handle my lifetime membership.  Why when I try and make an online order there is no place to put my membership number or any other info to trigger the discount.        Apparently, the only way to get the discount is to call your customer service line and wait on hold for an hour, this "system" is not acceptable to me.

  2.  My Run ************ membership is a lifetime membership, why is it suspended if I join the *** rewards program?  These rewards programs are two separate things.  As I have stated previously, my           Run ************ benefit used to be equal or greater than the current *** benefits, but over the years you have dumbed down the benefits.  Please provide me with the original terms and conditions of         the initial Run ************ membership.

  3.  I am not sure why it's relevant, but you are wrong, I have shopped at your store fairly recently, I just didn't use my membership because the clerk refused to give me a discount.

   

  Obviously, Roadrunner Sports has no intent on honoring my lifetime membership.  Back to one of the options I gave them initially, refund the cost of my membership, adjusted for inflation, and we will call the issue resolved. 

   

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered road runner sports has been charging my credit card $49.99 a year since 2014 which they say I apparently signed up for with a single purchase. They claim to send a renewal 'notice' to my email annually though I've never seen it, and it only doesn't renew if you call them to complain. They have kept my cc on file which I did not agree to.They said they will refund my current charge of $49.99, though I'm not trusting this will happen, but I've requested a refund of $399, the amount charged since 2014

  Business Response

  Date: 08/26/2022

  Thank you for forwarding an inquiry filed by ******************  I have reviewed the details of Ms ******** dispute and desired settlement, as well as her account information and purchase history with Road Runner Sports. 
  
  Records show that ***************** voluntarily enrolled in the *** Membership program in August of 2014 in our ********, ** retail location. We apologize if ***************** has been unable to reach us at our ************ customer care number to cancel the **********************.  We do send emails and from 14 20, we would also send physical postcards as a reminder.   Our records show ***************** was able to take advantage of the membership benefits on 8/25/15 when a purchase of kids shoes, adult shoes and some laces were purchased and again on 6/1/18, again, at our ******** location for some *********** Shoes.  It is not our intent to mislead our customers and charge a membership fee they are not able to take advantage of.  Records show this is the first contact that has been made to rectify the recurring charge.  We do see ***************** was able to speak with an agent 8/25/22 to have the ***** membership fee cancelled and refunded.  ***************** should see that refund in a few business days.  ***************** can also trust we have refunded her for 21 (*****), 20 (*****), 19 (*****) and 18 (*****) as we have not charged ***** in each of those years. ***************** will not be billed moving forward. 
  We apologize for any inconvenience this has caused ***************** and we are also confident the action that Road Runner Sports has taken will resolve this dispute to Ms ******** satisfaction.
  
  Thank You,
  Road Runner Sports

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been making fraudulent charges of ***** to Discover. Every time I call to complain and ask for an explanation, they claim that they are not making these charges and refuse to provide proof.

  Business Response

  Date: 07/29/2022

  Thank you for forwarding an inquiry filed by *************.  I have reviewed the details of *************** desired settlement.  This sounds like a membership renewal.  It is not our intent to charge ************* for a membership he is not able to take advantage of.  Unfortunately, I am unable to locate an account with the information provided to Road Runner Sports. 
  
  If we can please be provided the account information used when ************* may have signed ** in one of our retail locations or any other phone number(s), email address(s)s to locate the account, we can take steps to resolve this issue.  ************* can also contact our ************ and provide the discover card number that is being billed the fee.  We should be able to locate the account information with the credit card number.
  
  We apologize for any inconvenience this has caused *************,and we are also confident the actions that Road Runner Sports can take once an account is located will be able to resolve this dispute to *************** satisfaction.
  
  Kind regards,
  Road Runner Sports

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I voluntarily signed up for a *** rewards program with Road Runner Sports. I opted to pay through Pay Pal and authorized a charge through Pay Pal of $1.99. The *** rewards program purports to provide an automatic discount off purchases so about 2 weeks after joining the program, I attempted to order a pair of running shoes via the Road Runner website. I made about 5-6 attempts, using different devices and web browsers, and each time, I got an error message ("Something went wrong!") I went to the Email Us section of Road Runner's website and submitted an online form requesting assistance and notably, I never received confirmation of my submission. After hearing nothing back from Road Runner after 3-4 days, I went online to read customer reviews of this company and was dismayed to see numerous complaints. At that point, I made the decision to cancel my *** membership so I called Road Runner to request a refund of my $1.99. The initial response I received from ******* at Road Runner indicated she could only provide a "pro-rated refund of $1.00" (though I was only 2 weeks into a 6-month membership) and she processed that immediately. I objected and asked if there was someone else I could speak with about a full refund. After a brief hold, ******* indicated she could refund the remainder but in order to do that, I needed to give her a credit card number. She said she was unable to manually submit a refund to my Pay Pal Account, even though the first portion of the refund was apparently processed through that account. I declined.

  Business Response

  Date: 07/25/2022

  Thank you for forwarding an inquiry filed by *****************.  I have reviewed the details of ******************* dispute and desired settlement, as well as her account information and purchase history with Road Runner Sports. 
  Records show that ***************** did make contact with Road Runner Sports on 7.19.22 and spoke with our agent *******.  We do see at that time our agent cancelled the membership per ******************* request.  Our system did prorate the amount of **** vs the **** ***************** had paid less than 2 weeks prior for the initial sign up.  This was a system error and our agent was trying to gather the credit card associated with the paypal account to expedite the systems refund error.  Our agent did not know at the time she could have submitted a paypal inquire to have the .99 refunded.  ***************** should know we have taken advantage of this training opportunity for our team.  We apologize this step was missed.  ***************** should know a refund $1 was processed on 7.19.22 and $.99 was processed to her paypal account on 7.20.22 to complete the **** refund/trial membership cancelation.
  We apologize for any inconvenience this has caused *****************.We are also confident the action that Road Runner Sports has taken will resolve this dispute to ******************* satisfaction.
  
  Kind regards,
  Road Runner Sports

  Customer Answer

  Date: 07/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge on my bank statement on July 18 2022 for $69.99 from Road Runner Sport. I NEVER signed up for a membership. I called the help line. I was told they have NO record of my membership. I provided them the credit card that was charged. They asked if I knew a friends name. I said I did, and that we made a purchase of shoes together in the store and they put the purchase under his rewards account. I never authorized a credit card payment for the membership. They said that what probably happened was they tried to charge his card but it didn't go through, so they went to other forms of payment that had been used on that account. I asked them if they had any record of trying to charge his account. They said no. I asked if they had any record of me authorizing my credit card for the membership, they said no. I asked them if they saw any issue with the fact that were storing my credit card information, without my consent/knowledge, and using it for something I didn't authorize. They said, well, they probably tried to charge him first. They see absolutely NOTHING wrong with what they did.

  Business Response

  Date: 07/20/2022

  Thank you for forwarding an inquiry filed by *************.  I have reviewed the details of Ms ****** dispute and desired settlement.  We apologize Ms ****** credit card was charged for her friends membership renewal.  That would have caught me off guard too.  We are glad ************* was able to reach out and have her credit card refunded for the membership renewal.  ************* should know per our website: To ensure you never miss out on a reward, your membership will automatically renew each year at the annual rate in effect (currently $59.99 Price subject to change) and be charged to a valid credit/debit card on file (or an existing paypal/applepay/klarna account). You may cancel your membership at any time to receive a prorated refund by calling ************. Benefits subject to change.
  We understand this may not have been relayed/communicated during Ms ****** visit to our retail location as she was just making a purchase with a friend and we apologize  about that.  It is not our intent to mislead ************* or our customers in any way and were glad she was able to contact us to receive her refund.  ************* should also know she will not be billed moving forward under her friends account for the membership.

  
  We apologize for any inconvenience this has caused *************,and we are also confident the action that Road Runner Sports has taken will resolve this dispute to Ms ****** satisfaction.

  
  Kind regards,
  Road Runner Sports

  
  

  Customer Answer

  Date: 07/20/2022

  The response states that "as per our website the account will be charged to a card on file".  Is it this business stance that once a card is used in their store, that they are "filing" that credit card information?  Is it their stance they by using a credit card in their store, you are agreeing to charges outside of your transaction? 

  Business Response

  Date: 07/25/2022

  Thank you for providing opportunity to respond.  The customer's original written dispute asked for a desired resolution of a refund and explanation.  Road Runner Sports has been happy to provide both refund and explanation to achieve the customers satisfaction in the desired settlement.  To further clarify, when a customer joins the *** **********************, payment information is saved in encrypted format in order to successfully renew the customer's subscription. The customer can manage the payment method for subscriptions in their online account.  Road Runner Sports does not alter this information.