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Business Profile

Structural Engineer

Licensed Structural Engineers
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Licensed Structural Engineers, **** was contracted to provide structural engineering services for a building construction project. We were told the wait would be about two weeks. 5 weeks later and numerous phone calls and e-mails, licensed structural engineers e-mailed a structural design for a beam which indicates the structural engineers did not understand the requirements which were clearly depicted on the plans. In addition, Licensed Structural Engineers sent a company representative to the job site at which time the job requirements were discussed. Licensed Structural Engineers was paid by check on Aug 2, 2023, $1,435.50 at the beginning of the contract. An additional $1,174.50 was paid by credit card on Sept 4, 2023. The $1,174.50 has been disputed with the credit card company. My business, ************************* *** has received nothing of value from Licensed Structural Engineers, *** The $1,435.50 must be returned to ************************* the credit card charge must also be returned. A failure to return the funds demonstrate a complete lack of engineering ethics and business ethics exhibited by Licensed Structural Engineers. I also spoke with the (Licensed Structural Engineers) Engineer working on the project. The engineer told me he didnt think he could engineer the project (design problem). Licensed Structural Engineers has therefor provided nothing and has made no effort to return the funds.

    Business Response

    Date: 12/18/2023

    Good afternoon,

    Following the execution of the contract with LSE for our services, our engineer conducted the project inspection on Tuesday, August 1, and the initial payment was made via check. Upon the collection of project details, your dedicated project manager commenced work on your project. In response to your request for an expedited timeline, we successfully delivered your blueprints by September 3.
    Subsequently, rather than collaborating with our team to address any concerns or modifications, you expressed a desire for a refund. In an effort to facilitate communication and assistance with necessary changes, we reached out via email, proposing a call to discuss and implement revisionsa critical step in the refinement process.
    Despite our proactive approach to resolve any potential issues, you insisted on a refund after project delivery. In response, we did highlight that proceeding with the refund request would prompt involvement from our collections team. It's important to note that, although you received a refund to your bank account, our team dedicated over 30 days to this project. The partial refund provided already deviates from the terms outlined in the contract you signed. We remain committed to addressing any remaining concerns and fostering a constructive resolution.

     

  • Initial Complaint

    Date:03/22/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted a structural inspection done on a house I was trying to purchase and I was directed to a web page to fill out the application. In the application you had to give your credit card info and they charge you $800. After 2 days of not hearing from them and I call a couple times, secretary said the inspector had not contacted them back, 3 times I called same answer. So I canceled the service. The secretary told me it would take 12 business days to get my money back. That was on the 3rd of March 2023. Today, March 22,2023, I called again explaining I still haven't received my money and she said there were no cancelation on my order. She sent me a text with my order #***** and an email ***************** to speak with a manager. No response still. I just want my money back for work that was never done.

  • Initial Complaint

    Date:01/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed the proposal on December 21, 2022, and paid the same day for a structural engineer's report to be sent to me within five to seven business days of my appointment/inspection. The appointment/inspection was on December 27, 2022. It is January 17, 2023 (three weeks later), and I have still not received the report. Every time I call this company (which has different phone numbers online....) I am told the report is still under review. This stage of "under review" has been going on for weeks. This report is holding up closing on my new home. I wanted a refund.

    Business Response

    Date: 08/07/2023

    ******,

    This client's report was sent on January 19, 2023. Our structural inspection report review process contains three stages of review with different team members with the final stage being review and signature by the PE.
    Sometimes, depending on the scope, the engineer reports take longer to compile due to the nature of the project and we do our best to communicate the timeline with our clients.
    The customer disputed the payment on January 20, 2023 after the report was sent.  We won this dispute with the customer's financial institution.

    Thanks,

    ***********************
    Sr. Executive Asst.
    O: *************
    D: *************

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