Business Profile

Telecommunication Equipment

Verizon Networkfleet

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Complaints

This profile includes complaints for Verizon Networkfleet's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

78 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 2024: I went under contract for 5 devices that I was told gave me the ability to track my assets as often as Id like, however it would affect battery life if I chose to do it more often. I received them and immediately saw they were only capable of 6 hour updates. They suggested Geofence, to inform me of when assets left the site. After 2 hours of tech support, it was determined that my devices weren't capable of that either. The sales and support team had no clue what they were selling or servicing. I requested to void contract and was told I must pay the remaining 11 months.September 2024: Account **** contacted me to introduce himself and I explained how dissatisfied with the lies and considering leaving Verizon Wireless as well after 21 years due to this treatment. He was sorry and feels my frustration but my contract would NOT renew after the 12th month and theres nothing else he can do. December 2024: MGR calls and assured it would not renew. I ask what to do with the devices. He thought I should just throw them away. I asked for that in writing, which I did not receive. He will only communicate via phone, and will not respond to email.February 2025: I was charged for the 13th month. I called MGR. I went through the last 12 invoice and saw I had been overcharged by $160 over the 13 months. He gave me $160 in credits and assured me my account was closed. I removed my credit card from the account.March 2025: Account charged, MGR said it was closed and it shouldnt have happened, and asked me to email him my invoices, strange. My credit is gone and he applied another credit of $80.April 2025: Account charged from credits May 2025: Account charged from credits June 2025: Account billed and past due, no credits left. Received invoice for July, balance due $160. It escalated and I was sent a Change Order to cancel. This CO states I am responsible for balances due. I emailed the **** and they are unresponsive.
Business Response
Date: 07/01/2025
Good Morning,
Thank you for sending this over. We will research this issue and reach out to the client for a resolution.

GCS Escalations
Customer Answer
Date: 07/02/2025
I am rejecting because their response of researching it and getting in touch with me, is not a resolution. I have gotten to as far up the ladder with this Verizon Connect Reveal to my "account manager" who I will say, always answers the phone, sounds concerned, creates tickets, and requests credits. I have had much success in hearing that they are going to resolve this for me for the last 5 months, yet it doesn't happen, therefore, I will accept a proper resolution when one is actually offered.
Business Response
Date: 07/02/2025
A Change Order to cancel the account was sent, which is a required document for account cancellation. Our contracts, as legally binding agreements, refer back to the original agreement regarding early termination fees.
Please note that Mr. ********* early termination fee has been approved to waive because we recognize the account should not have been renewed. We are unable to adjust the verbiage in our standard contracts. Mr. ******* is not responsible for any charges since his renewal in February 2025. We have already submitted over $200 in credit to offset the billing since the client has refused to sign the change order. However, the system will continue to bill until the change order is signed. A member of our executive care team will reach out to reiterate this information, but please understand that the change order is non-negotiable.
Customer Answer
Date: 07/03/2025
Most false

"Mr. ********* early termination fee has been approved to waive...". There is not an early termination, I fulfilled my contract. I was told many times, that I was not setup for renewal. I fought hard to get out of all of the units because the equipment was not capable to function as promised, but they refused.

2) "Mr. ********* early termination fee has been approved to waive because we recognize the account should not have been renewed". They recognize the account should not have been renewed, 5 months later they send a ** that states I will pay them all balances due. Now I have overpaid by $145.55 with a balance due of $160.

3) "Mr. ******* is not responsible for any charges since his renewal in February 2025". I didnt renew.

4) We have already submitted over $200 in credit to offset the billing since the client has refused to sign the change order. I did not receive any credits after the ** was sent.

CHARGES AFTER **NTRACT ENDED
02.14.25: Charged $80
04.09.25: Credited $160
04.16.25: Charged $80, collected from credits
05.15.25: Charged $80, collected from credits
05.23.25: Credited $80
06.15.25: Invoiced $80, have balance due of $80 on account
********: Received Initial **
07.16.25: Bill *** for $80, have balance due of $160

THE CHANGE ORDER
I did not receive an estimate of fees. I asked for it, and was ignored.
By signing this Change Order Customer acknowledges that it has received an estimate of the fees that will be due to Verizon Connect upon execution of this Agreement and hereby agrees to pay any and all amounts due

I have limited space, but was billed for more units throughout the contract and expect to be repaid at this point. I was billed for 4 units months 1-4 as they agreed to void 1 unit that I did not turn on. They started billing for it again after month 5, as and 6 units in month 5 and a prorate. Thats why I received the $160, for Month 13, and what he thought covered the over charges for the 5th unit.
Initial Complaint
Date:12/05/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint on behalf of my company. We entered into a service agreement with Verizon Connect. However, Verizon has failed to provide the agreed-upon services and repeatedly ignored our written cancellation requests, leading to unjustified charges totaling $6,078.39 as of November 2024.Failure to Provide Services:Two out of five units remain uninstalled despite repeated requests since October-November ******** installed unit is malfunctioning (incorrect vehicle data displayed).60% of our dashcams are nonfunctional, rendering the service ineffective.Breach of Contract as per signed Agreement (Section 14.2):Verizon Connect was notified of their breach of contract in writing on May 7, 2024, and given over 30 business days to remedy. To date, the issues remain unresolved.Per Section 14.2, we are entitled to terminate the agreement without liability, which we officially did in May 2024.Lack of Communication:Verizon failed to respond to numerous emails and calls directed to their customer support and representatives.Promises of account closure and refunds were made during phone calls but not honored.Unjustified *************Termination:Despite assurances of account closure by June 2024, billing resumed in the summer of 2024.Charges were wrongly added, including $5,070 for services not rendered, totaling $6,078.39.We called the numbers provided and sent multiple emails documenting Verizon's non-performance and contract termination.Verizon acknowledged our cancellation but failed to process it properly.Verizon representatives provided no actionable solutions, stating the charges stem from the original contract despite evidence of our termination and their service failures.Resolution Sought:Immediate cancellation of the account with written confirmation.Refund of all charges accrued post-May 2024, including $6,078.39.Written assurance that no further charges will be applied.
Business Response
Date: 12/06/2024
Upon review of the account, we acknowledge and take full responsibility for the mishandling of the reported breach. To rectify this, we will clear the customers balance and provide a detailed update to ensure their understanding and agreement with this resolution.
Customer Answer
Date: 12/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** *******
Initial Complaint
Date:09/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled the Verizon Reveal account exactly how the terms instructed me to do. It cost a fee to cancel, which I paid. I continue to get billed monthly! I call and speak to a representative who promises me they will resolve this. They always see that I have canceled the service and that I paid a fee for doing so. They apologize and credit that month's bill. This has repeated itself now for 6 months. Each month, I have to go through the same steps over an over. I have reached out to other departments in Verizon to resolve this once and for all. Nothing has resolved this and no one ever responds to the emails. This truly seems to be a scam on the part of Verizon.
Business Response
Date: 09/11/2024
We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks
Initial Complaint
Date:08/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to inquire about services for my business. **************** answered/returned my call. She was a rude representative. I called my Verizon Business account manager and requested a new point of contact or cancellation, as I refused to do business with disrespectful/rude people. They refused to do either.I was promised an easy installation. For months, I was unable to install. They promised to credit me for the five or six months I could not use the service. I was never credited. They promised to install free of charge. I was charged $300+ for installation, and everything was not installed. I was told to finish it myself, they only paid for a partal installation and charged me the following month. I requested to speak with someone about the charges and lack of service. No one returned my call or emails. Instead, they sent me a bill for early termination of the contract. I have a collection notice from a lawyer for $2000+.
Business Response
Date: 08/22/2024
We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team.

Thanks
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have been a customer for years and are billed monthly for services and hardware that are not being provided by Verizon. Essentially it is fraud. We continue to reach out to our supposed account manager ********************************* dozens of times and get no response and no action. After 6 months of emails, complaints, letters, etc we finally got some replacement non powered asset trackers. We are unable to activate and use them. We continue to try and get help on this from ******* and continued to be ignored. We have made multiple cases that get ignored. The current case number being ignored is #********
Business Response
Date: 08/02/2024
Please redirect the customer to the **************************************************************** page. Here is the info our page:
Verizon Networkfleet
Your BBB Business ID: *********
Business Response
Date: 08/13/2024
August 13, 2024

Dear BBB,

Thank you for contacting Verizons Office of Executive Relations regarding  's complaint.  In her/his complaint,received on 08/05/2024, ****** Electric is requesting credit and cancelation of serivces provided by Verizon Connect Services.

Upon further review,weve determined the customers concern should be addressed by our Verizon Wireline team. Per Verizon Connect guidelines, please forward ****** ****************** complaint to the appropriate Verizon Team.

Email:            ************************************************
Address:   ***************
   *******, Ny 14202
Fax:    ************

We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.

Sincerely,

******
Customer Answer
Date: 08/13/2024

Complaint: 22002073

I am rejecting this response because: still gotten no where..... phone calls from people saying that they are working on it.. then crickets per usual.

Regards,

*********************
Business Response
Date: 08/16/2024
Our ************** team member has reached out to the customer and will offer a resolution to the issue. We will address the open case and work on a quick resolution. We will continue to engage with the customer for a satisfactory outcome.
Customer Answer
Date: 08/16/2024
They have not reached out or resolved anything as of yet.
Business Response
Date: 08/22/2024
Our ************** representative has been in contact with the customer and offered a resolution. We are currently working on the issues and will have them resolve shortly.
Customer Answer
Date: 08/26/2024

Better Business Bureau:

This is what they say every time...... and then we have to go through this whole process again. Today I got a call from another new person that is now in charge of my account. The person changes every 6 months.

Regards,

*********************
Initial Complaint
Date:07/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is July of 24. I have been requesting a cancellation of this account for 6 months as well as a cancellation of a second account. We created an account for vehicle trackers and equipment trackers. We sent back the equipment trackers immediately as they would not work with our equipment & void/canceled that contract. The vehicle contract we canceled at the time of renewal. Six months ago we realized we where still being charge fro the equipment trackers. We contacted Verizon to get refunded. They decided to refund us a partial amount & then contiued charging us for the canceled contract.
Business Response
Date: 07/31/2024
Our representatives have reached out via email and offered a resolution. We will issue credits accordingly based on the cancellation request. The customer has 2 contracts. One contract that was not part of the cancellation and had a end date of 5/24/2024. The reimbursement will be related to the charges for the contract that was supposed to be canceled. We also would need the customer to complete the cancellation process to effectively cancel their account.
Customer Answer
Date: 08/22/2024
This in regards to a previous complaint we filled (ID *********. We spoke to Verizon and they agreed to refund an amount of ******+/- The first issue now is they are still billing and using the refund of which they reduced after agreeing to a specified amount. Second issue is now they have billed us again and used the refund to pay another monthly charge on an account that has been closed since May 2024.
Business Response
Date: 08/27/2024
We have spoken to the customer and have addressed the issue and corrected the billing error. We have issued an additional credit to correct the amount that was agreed upon. The customer was provided an update and agreed to call in tomorrow to request a check. This issue has been resolved
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife's cellular device (which is covered under warranty) is having call issues which makes her unable to communicate over calls. Verizon wireless refuses to replace the device and will transfer me any time I try to resolve the issue.This poses serious safety issues as my wife cannot communicate of voice calls at all.
Business Response
Date: 06/24/2024
Hello, this complaint was served to Verizon Connect in error. The customer's account in question is a ********************** Wireless account. Please redirect the complaint to Verizon Wireless for handling. Thank you.
Initial Complaint
Date:05/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been trying to cancel our service for the Fleetmatics ELDs for months, this started back in December 2023, they kept issuing tickets but never followed up, I then finally got ahold of someone in March only to be told, because they didn't get a 60 day notice, they auto renewed the contract and I would have to pay $2,700 to cancel my contract early. I sent the rep all the emails on file from ****************** of me trying to cancel this service, again after emailing him several times to follow up, never heard back from anyone, I am paying $280.00 a month for a service we are not using, I want this canceled immediately!!!!
Business Response
Date: 05/22/2024
We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact within 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team.

Thanks
GCS Escalations Team
Customer Answer
Date: 05/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***************
Initial Complaint
Date:02/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
What I'm about to say with regard to this company has been said by numerous other clients of theirs. SAVE YOURSELF THE AGGRIVATION is all I can say!I used the service for a little over 4 years and signed a contract on 10-8-2019. I canceled the service in November of 2023 because we were using another means of tracking vehicles. I was told that I would owe an ETF of $138.00 and I agreed to pay the amount. However, on 1-16-24, I received an email notifying me that "a new invoice has been posted to your account with Verizon Connect" in the amount of $1,619.50. I contacted them to see why I received this email and was told it was an error only to see them charge my bank account for that amount the following day. After several phone calls I was told that they would refund the amount but I had to pay the $138 first. So reluctantly I did. But still, after months of dealing their lies I have yet to receive any of the $1,619.50 back. I've emailed them, called and no response. They are absolutely disgusting!
Business Response
Date: 02/23/2024
We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact, please let us know and we will escalate their issue to our Executive team. Thanks

GCS Escalations Team
Initial Complaint
Date:02/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
EMS Electric of *********** cancelled our subscription with Verizon Fleetmatics in 2020. The cancellation was not processed correctly and we continued to receive bills for over a year. In spite of being repeatedly assured that the account was cancelled and we would be issued a refund, we still received invoices each month. For over a year now, we have been receiving collection calls since Verizon turned us over to collections and they still have not issued the refund their customer service department confirmed we were owed.
Business Response
Date: 02/21/2024
We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact within 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team.
Thanks
GCS Escalations Team

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Verizon Networkfleet is NOT a BBB Accredited Business.