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Business Profile

Telecommunication Equipment

Verizon Networkfleet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Equipment.

Complaints

This profile includes complaints for Verizon Networkfleet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Verizon Networkfleet has 4 locations, listed below.

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    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my account with Verizon Connect for about 5 months now. I have opened 4 different cases with their support team and no one ever responds to the case. It gives me a case number and says someone will respond and no one ever does. I contacted my account rep to cancel and he gave me a number to call. That number told me they understand my frustration and that I've opened cases to cancel since March 2022 and they see no one has responded. They told me a person from the "cancellation team" is the only one who can cancel my subscription but that they are so busy they'd have to call me back. They told me I'd get a call within 24 hours. I never received a call. I've tried calling their Finance team since Support refused to cancel it for me. The Finance team says only support can cancel the account. I called Support and they told me they can't cancel, only my rep can. I've contacted the only rep I've received communication from (didn't even know I had a "rep) ******************************** multiple times to cancel and he tells me only support can cancel my account. I told him they said only he can and he has stopped responding. This is unreasonable and terrible behavior by Verizon Connect.

      Business Response

      Date: 08/11/2022

      We have received your complaint and alerted you Account manger for assistance. Their manager is aware and they will be in touch to work on resolving the issue. Please let us know if you have any additional help. Thanks

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Verizon connect withdrew unauthorized charges months ago . I attempted to contact them with several emails to my sales guy and three different managers . I reported to bbb already as well when I couldnt get anyone to get back with me for months . No one responded about the bbb either. They have been harassing me with automatic system . I was able to talk to accounts payable months back when all the trouble started and she agreed with my side and stopped payment on my card she said she will delete it out so they cannot deduct anything and my account was closed . If someone would have contacted me which I have several emails to show I tried this could have been resolved . It been probably 4-6 months I thought what has been the strangest encounter Ive had with such a big company but no it its not . They continue to harass me as I received a collection notice of ****** now. I do not owe you anything Verizon you owe me ****************************************************************************** this time and I will also be canceling my Verizon cell phones due to the horrific horrible service vibe received from Verizon connect .

      Business Response

      Date: 08/05/2022

      We have received and will look to resolving your issue. A representative should be in contact with 48 hours. If not contact please respond and we will escalate to our Executive team. Thanks

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This issue has been on going since February of 2021. I have been transferred to multiple 'Success Managers' but as of today 7/29/22 this issue has not been resolved. Before closing our account and paying the final invoice we were waiting for a credit to be processed and applied to our remaining balance. The credit was requested on 10/14/21 by my Success Manager at that time. I received no updates and could not get in contact with this Success Manager. There were multiple 'case numbers' created throughout my attempts to contact this individual. Eventually I would receive an automated email stating said case number was successfully close. This was never the case as the issue was not resolved and no one reached out to provide an update or any information on the status of the credit request or when and why it was denied. We received a letter from collections on 4/20/22 which we immediately disputed. I then discovered the credit request from 10/14/21 was denied after contacting Verizon Connect about the collections letter. It is impossible to contact anyone from this company who can resolve this issue and award the credit that is owed. Cases are created and eventually closed 'successfully' despite no resolution taking place. I do not know what else I can do or who else to contact as the employees who are responsive do not have the authority to resolve this case and the employees who do have the authority do not respond. I have been reaching out to customer service and any direct contacts I've accumulated over this period of time via email and phone almost every week for almost a year. I am seeking any help and/or advice on how to resolve this.

      Business Response

      Date: 08/01/2022

      We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks

      Customer Answer

      Date: 08/01/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does (emphasis on IF), will consider this complaint resolved.

      Regards,

      *************************

       

    • Initial Complaint

      Date:07/28/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We reached out to Verizon Connect to get more information about their equipment tracking devices around May 19th. A man named *************************** called,texted, and emailed many times to get us to sign up, which should have been the first red flag. After we signed up, he was no longer in contact and there were numerous issues with getting our tracking devices, no one to talk to on how to use them, cant get a hold of anyone at all for support. The final straw was that they sent an email mid-July for the first monthly charge. No mention of automatically charging my dads card on file. So he asked me to pay it with my card as he doesnt like to do stuff online. I paid it, and then they also automatically charged the same month on his card on file. So they stole from us by fraudulently charging us twice for the same month and now no one from the company will get back to me regarding this. Long story short, THEY ARE SCAMMERS AND THIEVES AND NEED TO BE INVESTIGATED FOR FRAUDULENT BUSINESS PRACTICES.

      Business Response

      Date: 07/29/2022

      We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks

      Customer Answer

      Date: 07/29/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regrettably I added another *** tracker to my account. The *** unit has never worked. They sent me another *** unit it never worked. They are charging me for product that does not work. I have followed everything they have wanted me to do. Yet they still keep charging me for the non-working *** unit. I removed my credit card from auto pay and now they're sending their collection people after me. I've been dealing with this for 6 months or so it's absolutely ridiculous. I don't know what else to do other than hire my own lawyer which is pretty ridiculous. Looking for options. Thank you.

      Business Response

      Date: 07/29/2022

      We have received the complaint and will actively work on resolving the customer concerns. There should be a representative in contact with 24 to 48 hours. If there isn't any contact please let us know and we will escalate their issue to our Executive team. Thanks

    Verizon Networkfleet is NOT a BBB Accredited Business.

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