Reviews
Customer Review Ratings
Average of 15 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNokeo S
Date: 06/11/2025
1 starNokeo S
Date: 06/11/2025
Initial contact with cox business internet is available online only. When you are new, the person talking to you provides no information about your one year contract. When your contract is done in 12 months, *** busiess makes no effort to inform you. You know because your monthly fees has been increased. When you call, you have a person on the phone telling you "no problem I will help you". At this point your contract has been created without your knowledge. Then When you find another internet company for half the price to switch, Cox business internet charges over $1000 because you did not finish your contract. All along, you treat Cox business like **** or T-mobile with no contract. They don't want you to know there is a contract, then you will go somewhere else. My experience with Cox business is a disaster.
Cox Business
Date: 06/12/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromDan C
Date: 05/15/2025
1 starDan C
Date: 05/15/2025
We have been paying $721.64 per month for 1Gbs Download / 35 MPs coax cable upload service in our medical clinic in ******** AZ since 2019. *** has a predatory business practice of automatic 12 month renewal on a ************************************************************************* the 30 day window prior to renewal. They actually have been delivering ******* MPs download for 6 years as we are at the end of the line for them in our community. The service cost for that speed is $50 per month. *** will not try to keep a customer in the future - they refuse to negotiate a new longer term deal and instead will fleece us until our contract date is up. Starlink here we come. *** residential is terrible in our neighborhood with constant outages. STAY AWAY FROM THIS COMPANY IF YOU CAN!Cox Business
Date: 05/28/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. ******* D Executive Resolution Specialist Cox BusinessReview fromTeresa C
Date: 05/08/2025
1 starTeresa C
Date: 05/08/2025
We have been a loyal customer to *** for 23 years. My office gal signed for our service to be moved and didn't realize *** stuck us with a 3 year contract. Fast forward a year and we sell our business to an out of state company. *** insists that we pay $15,000 to close our account. It is crazy. We will be paying for two years of no service. *** is a predatory business. It means nothing to them if your situation has changed and you won't have an office. They are taking $15,000 of my retirement money from the sale.Cox Business
Date: 06/18/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. ******* D Executive Resolution Specialist Cox BusinessReview fromMarc C
Date: 05/05/2025
1 starMarc C
Date: 05/05/2025
Im a small business customer who had ********************** internet at a rate of $129/month. Even at that rate, the service was already at the top of my budget but I stayed with *** for consistency and reliability. Without clear notice or my consent, *** increased my monthly rate to $160/month.This made the service unaffordable, and I had no choice but to cancel. My final bill now totals $978, which includes a $678 early termination fee and a prior balance. I am specifically disputing the early termination fee portion.I did not cancel out of convenience I canceled because the service terms were changed in a way that directly impacted my ability to continue. I was not given written notice or an option to reject the rate increase without penalty.Ive made multiple attempts to resolve this directly with ***, including through their *********************** but they are unwilling to reduce or waive the fee. I am requesting that *** waive or significantly reduce the early termination fee based on the unexpected price increase and the financial burden it caused my business.Cox Business
Date: 05/09/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromHolly R
Date: 04/30/2025
1 starHolly R
Date: 04/30/2025
Worst experience Ive ever had with a customer service representative. I will never use *** again. I was lied to repeatedly. I told them I didnt consent to a contract and they put me in one anyways. And told me it was an auto renew. I tried to cancel my service and she told me it would be 400$. She was rude, and told me she had no manager and no lead and would not work with me at all. We checked our account even and it stated we were not in contract. Her name was ***** *********. She was terrible person. *** should be ashamed, lying to customers to charge them for ******************** that dont work. I will be seeking legal services.Cox Business
Date: 05/07/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromTimothy J
Date: 11/20/2024
1 starTimothy J
Date: 11/20/2024
As the owner of a business I have never dealt with a corporate company more unprofessional than cox business. Everything sounded great when signing up for my new business phone service but during the process there was no communication at all what so ever. I called and emailed my sales personal several times for updates DAYS after signing up then the ball started rolling as if my order was placed as soon as I asked for an update. I called and spoke with sales and customer service multiple times to find out what was going on with no help and was told it was going to take a month They kept directing me to **** with no reply with several phones calls even though he was replying to messages from people I was talking to in sales and customer service. I even reached out to his supervisor several times with no reply either with messages left and no return phone calls back. Ive talked to a boat load of people with no help, no update, and ultimately cancelled my order due to a lack of professionalism which took an act of congress to do and had to talk to 5 different people. I will be cancelling my personal service with *** as well. Very disappointedCox Business
Date: 12/11/2024
*** made attempts to reach ******* ******* in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. ******* wish to discuss this matter further, they can reach a *** representative at the contact information provided.*** CommunicationsTimothy J
Date: 12/15/2024
I also just got an email stating that they have made several attempts to reach me but have been unable to speak with me. Someone from *** executive escalations team did contact me on Wednesday December 11th at 12:23 central time and all he wanted from me was my phone number, address and to be able to get into my account with my PIN code. Nothing was asked or talked about the complain that was made.Review fromMichael D
Date: 10/17/2024
1 starMichael D
Date: 10/17/2024
One star is way to many stars. Less then a month in and all the very nice people at Cox Business are also incompetent. Service is terrible, getting less while paying more than everyone else. Two weeks in wanted out of contract but it's a $2400 termination fee. Frontier just wired our building so I'll be letting the 20+ other businesses in our building know that Frontier is faster, for less money, no equipment rental fee, and free install.Cox Business
Date: 10/23/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution for both parties to agree on. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromPamela H
Date: 07/15/2024
1 starPamela H
Date: 07/15/2024
We signed a Cox Business Service agreement back in 2013. After closing our business, *** requires us to pay a cancellation fee plus ten months ($2500+). Do not sign a service agreement with ***. It is a shameful, greedy practice.Cox Business
Date: 09/11/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromPhillip F
Date: 04/02/2024
1 starPhillip F
Date: 04/02/2024
Their strategy for keeping customers is to automatically sign them up for auto renewal and lock them into extending their service longer than desired. Do not fall their tactics. The service is not worth it and you'll pay for the mistake in the long run. I'm counting down my days with them and will never use another *** service again, not refer anyone to them.Cox Business
Date: 06/19/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. Although the contract we have on file for the customer has a signed acknowledgment that our services would renew for 12-months unless we are notified to cancel 30-days before the fulfillment of the contract, we would be happy to work with the customer on any sort of restructure or modifications to their services and rates. Our sales and retention department would be happy to help and can be reached at ************. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. ********************** Executive OfficesReview fromJacob R
Date: 02/16/2024
1 starJacob R
Date: 02/16/2024
You will be locked into a contract and unable to cancel it at anytime unless you want to pay for all of the monthly payments left on your contract. Pretty ridiculous, and their internet is expensive an we have had nothing but issues in our space. I switched to another provider and am getting way better speed test readings across the board for half the price, they still will not let me leave the contract. It is monopolistic capitalism at its finest.Cox Business
Date: 02/20/2024
Dear ***********************, *** Communications (***) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our **************************** at **************. Best Regards, *** West Region ---------------------------------------------------------------------------------------- The Executive Escalations Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.