Reviews

Review Details

• Review fromniah s

  Date: 11/16/2023

  1 star

  niah s

  Date: 11/16/2023

  I am sick of ***! I am calling the cox business number and it still transfer me to residential and ******* can't even take a payment. They transferred me 6 times, refused to get a manager; lie and are terrible. I really am going to considering to a different service. Terrible, terrible terrible!
  

  Cox Business

  Date: 12/18/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer on November 16, 2023, to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Executive Resolution Specialist *** Communications, ****************

• Review fromKristina S

  Date: 10/05/2022

  1 star
  I have never been so frustrated with customer service. I disconnected my account in May. I was told at the time that everything was taken care of, no balance etc. In June I received an email saying I owed $85.00. I called *** and after spending 3 hours on the phone, an agent said it was a mistake and that I did not in fact owe anything. Skip to September...and all of a sudden I have a piece of mail from a collections agency saying that I owed this money. I called *** again, and spent many hours being tossed back and forth just to end up with an agent saying that I was correct, I didn't owe anything, and it was their mistake (I have screenshots of all of these conversations).Then I get ANOTHER collections letter. After calling *** AGAIN and spending multiple hours on the phone, they say there is nothing to be done and that I can't even dispute it. By this point, I've literally spent over 13 hours dealing with this one dumb charge, so I caved and just paid it. But I am so frustrated being tossed back and forth (you need to talk to sales, you need to talk to billing, you need to talk to collections, no wait this is a billing thing, no wait this is a collections thing). Over and over and over. Every person I talked to was nice enough, but this was an AWFUL experience. And I'm extremely frustrated at paying an amount that I didn't owe in the first place.

• Review fromEnea A

  Date: 10/03/2022

  1 star
  THE WORST COMPANY YOU CAN POSSIBLY WORK WITH. Had a appointment to install a generator due to a service outage that was planned (so many times prior that it wasnt planned and my business lost money) but the time frame was from 8 to 10 am i get there im parked waiting i get a email saying your appointment is put on hold i call to see why the lady tells me the technician had wrote a note went to the business noone was there i have 4 cameras front and back plus i was there myself NOONE CAME !!! completely lied she said we will call you back for a reschedule noone called. Horrible service and many technical issues please spare yourself the headache and choose someone else i gave them the benefit of the doubt but never again.

• Review frompascal w

  Date: 09/27/2022

  1 star
  3 years ago *** took our email addresses with them as hostage to force sign a 3 year contract for very expensive and not so performant internet service. A few months ago I called in order to remove the phone line from my service. Agent suggested a net assurance program (switch to cell tower if cable fails) and ensure that there was no long term contract. Today I called *** to terminate the service. They had continued to charge me for the phone line $26 per month plus fees. They request a 30 notice so I have to pay for october. They claim that there is a autorenewal annual contract which would force me to pay $209 per month until July 23. Where in my previous phone call the agent confirmed that there is no long term contract. These long term contract terms are meant to extort money from customers.

• Review fromPhilip Z

  Date: 09/27/2022

  1 star
  I visited my Mom based in ********* and helped her to review the monthly expenses. One of them is the internet, cable and phone which were not bundled yet. Since the cable was already in *** - we went to the *** shop and asked for a triple bundle so we can take advantage of less monthly payment. So the appointment was scheduled for installation of voice and internet. The *** technician came and he finished the installation in LESS THAN ONE HOUR. Then the billing statement came. My Mom got charged for $200. $100 for internet and another $100 for voice. We disputed this to customer service and we were told that this practice is normal and the installation cost is expected. Imagine if you were from different cable company and took advantage of the triple bundle - then you will pay $300 for internet, voice and cable. *** already secured a customer and yet it still charge the consumers very high.