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Business Profile

Travel Agency

Odenza Marketing Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

Customer Review Ratings

4.42/5 stars

Average of 272 Customer Reviews

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Review Details

  • Review frombeverly k

    Date: 12/28/2022

    5 stars
    *********************************** gave us great service prompt courteous and end got us the best deal available
  • Review fromAngie G

    Date: 12/01/2022

    5 stars
    I have to thank *********************************. You always make taking a vacation a treat and really easy! I highly recommend him to all, ***** is super helpful, quick to respond and helps you get the best deal.
  • Review fromRaymond G

    Date: 11/28/2022

    5 stars
    ***************************** was an excellent travel agent. I recommend her to other people.She helped me through the process and answered all my questions.*******************
  • Review fromWanda H

    Date: 11/16/2022

    1 star

    Wanda H

    Date: 11/16/2022

    ****, the presenters fraudulently lied to me and all who were present at the presentation where we were told we would get a free airline ticket round trip for 2 plus a 2 night hotel stay just for attending the presentation without a purchase requirement. We we're told we would only have to pay the taxes on the cost of the travel accomodations. As it turns out, there were other significant hidden fees and unlike what we were told there has not been a way to reach quick resolution and get our payment back if we were not satisfied. This is a scam from my experience.

    Odenza Marketing Group

    Date: 11/23/2022

    Hi *****, we appreciate you sharing your feedback. Odenza is not a timeshare company and we do not hold any presentations, any concerns you have about information you received while attending a presentation would have to be addressed directly with that company. We fulfil the promotional travel provided with our certificates and any travel taxes and fees required from the recipient to Odenza are stated directly in the ****************** printed on the certificate. The guest experience is extremely important to us. We have attempted to get in touch with you as we have been unable to locate a registered file in our system under your contact details provided and would appreciate the opportunity to look into this further so that if you have submitted a deposit with us for a promotional trip we can assist you with receiving a refund as easily as possible should you choose not to take advantage of the travel offer at this time. If you could kindly contact our customer service manager ******** at ************** we would be happy to provide assistance.
  • Review fromHenderson R

    Date: 11/14/2022

    5 stars
    ************************************ booked a vacation with Odenza Vacations.Our Travel Consultant, *************************** was friendly, professional and extremely knowledgeable. She guided ** through the entire process quickly and stress free.Highly recommend ******************************* Consultant ***************************.
  • Review fromLiana C

    Date: 11/03/2022

    5 stars
    *********************************** is the best , we booked a couple times to go to the theme parks in ******* ** and he was very fast to help us and we are very happy for his services. Thank you *****!,
  • Review fromArianna V

    Date: 11/02/2022

    5 stars
    Recently worked with ******************************* to book our honeymoon trip to ***********. She was very attentive, personable and got us booked quickly for our trip in June. Loved how smooth and easy the process was. We will definitely be using her again for future trips.
  • Review fromMichelle S

    Date: 10/31/2022

    5 stars
    ******************** with Odenza did a great job helping me book my getaway. She was very prompt in response time!
  • Review fromDeborah D

    Date: 10/22/2022

    5 stars
    Just used Odessa to book another trip. *********************************** was a great help!
  • Review fromDiana R

    Date: 10/19/2022

    5 stars
    I would definitely recommend Odenza Vacations since I had an excellent customer service from ***********************! She helped me clarify some questions I had regarding my booking reservation! She truly is a diligent, kind and caring Travel Consultant which has taken care of my vacation needs. Thank you so much! ????????????

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