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Business Profile

Utility Billing

California Sub Meters
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are new customers with ***********************************************, account # ********* closed on our Lennar Home on Dec 31, 2024. Lennar Homebuilders gives a 5 day ***** period to begin service in our name, transferring out of the Lennar name. So, when I set up new service and spoke to ***, we agreed that our new service with them would begin on Jan ****** first bill shows start date 12/18. We did not even own the home until 12/30.I have left 2 phone messages and sent an email last week with NO REPSONSES!I would like a prompt adjustment to the bill so that it is correct and I can pay it.Thank you

    Business Response

    Date: 03/10/2025

    Dear Ms. ******************* apologize for the experience you had attempting to reach out to our company.  After reviewing your account we learned that the ************* Representative noted the wrong date to initiate billing, Instead of 1.03.25 as you indicated, he noted *****.  I was happy to hear that your Billing Specialist ******** was able to reach out to you and speak to you personally about what you experienced and how she would be able to help you.  ******** informed me that she was able to revise your bill to reflect the accurate start date of 1.03.25, which revised your amount owed for the billing period.  

    I hope ******** was able to addressed all of your needs.  If you have any questions about your account in the future, *******'s contact information is listed directly on your bill for quick resolution.

    If you have any additional questions or concerns you can also reach out directly to me at ************.

    Thank you very much, and congratulations on your new home!

    ****** ********

    Executive Business Manager

     

    Customer Answer

    Date: 03/10/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* **********

     

  • Initial Complaint

    Date:12/29/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to get paper bills bi-monthly, with a late fee for not having paid monthly. Again, the bill was sent BI-MONTHLY. After going paperless, I received an email to pay the bill online, which I do now. The home page on my account doesn't load right and I cannot view the actual bill. Payment works just fine - but I also have to pay a $3.00 convenience fee for paying online. I hate being tied to sole source suppliers for utilities like this crappy water company.

    Business Response

    Date: 01/11/2023

    Hello ********************************,
    I am hoping to arrange a time to call you about the compliant you made with the Better Business Bureau about the experience you have been having will your water bill.  I called you earlier today and left a voicemail.  Would there be a convenient time that you and can talk tomorrow or Friday?  I would like to see what I can do to help you with your concerns.

    Thank you,
    *****

California Sub Meters is BBB Accredited.

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