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Business Profile

Vacation Rentals

Surf Style Vacation Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There were multiple issues with my reservation. I asked the business for a refund as these issues were very unpleasant. Here is what I asked for:I would like a discount for a few issues. 1) it was hard to know how to communicate with you. You sent text messages but when I texted to ask what the coffee set up was no one ever replied so i emailed and got a delayed reply. Within the text, it says to call or email so I assumed that this was a unmanned Text Number based on the lack of response to my prior question. So I emailed to let you know about problems with the Internet and then I received a text that I shouldve sent a text not an email. So it was hard to know what to do because there wasnt very quick replies or no replies either way.2) it took 2+ days to fix the Internet. This was very frustrating as it was super important to some people in our group and the response time was very slow.3) I asked for slightly early check-in as we had an event at 4 PM. I was told no but I feel that even 15 minutes would have been fair. We showed up a few minutes early and I tried the door code. It didnt work. I assumed that you had locked us out until exactly 3 PM since you didnt want any early check-in. when I called because the code didnt work I was told to wait and ultimately I was sent to the wrong code. This delay made us late for the event that we were attending, which was the entire reason we are coming to ********* to begin with. This was very irritating and made for a really stressful and unpleasant first day. Basically, you have to email or text them 2 to 3 times to get one reply. They have very poor customer service so I asked them for a refund. They told me that that was threatening. I posted a review explaining the issues because if you look at website, all the reviews are positive. This is not accurate to what happened and they said that they would remove my review. This is a dishonest business practice. I want my review published

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had the misfortune to rent from Surf Style Vacation Homes ********* - a photo of the outside deck of a property in ********* that they manage is featured on the front of their website. This was a long term rental but we had to leave early as I was having asthma attacks. There is black mold throughout the home (appliances, tile, sagging window frames), disintegrating bedding, filthy window treatments, rusting and dirty furniture. The place should be condemned. We have fought for months for a refund through **************** to no avail - Amex supervisors as high up as we can go say, 'We represent you as a client and them as a merchant. Sorry, you'll have to seek legal representation. We can't take sides.' We can't afford a lawyer and at this point, we have little recourse for a refund. But we want others to know that this business is unresponsivie, uncaring, and ultimately belligerent when confronted with the slumlord condition of at least one of their properties.

Surf Style Vacation Homes is NOT a BBB Accredited Business.

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