Complaints

This profile includes complaints for Vetco Clinics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vetco Clinics

  10850 Via Frontera San Diego, CA 92127

• 

  Vetco Clinics

  1459 Niagara Falls Blvd Buffalo, NY 14228

• 

  Vetco Clinics

  178 Township Blvd Camillus, NY 13031

• 

  Vetco Clinics

  420 Harry L Dr Johnson City, NY 13790

• 

  Vetco Clinics

  664 New Loudon Rd Latham, NY 12110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Vetco Vaccination Clinic and the Total ************* in **********, ******* are ripoffs. They are trying to force us to purchase a particular brand of heartworm preventative when we told them we don't use that brand. The brand they're pushing is more expensive and my dogs hate it. They told us if we don't buy it within 30 days of the appointment that the results of the exams would be null and void and we would have to pay again for testing. We told them that we already had a supply of medicine and didn't want more OR that brand. Their Dr. ***** basically said tough luck! She was also quite rude and nasty and then put me on hold.They never sent Rx via email for one of our dogs . They also entered that we declined medication so we can't go anywhere to buy medicine when needed. A disgusting experience. I will take my dogs to a REAL PET CLINIC, pay for testing and get the medicine that they need to ensure that they don't die from heartworm disease. I would like to be reimbursed for my expenses since the visit in January was a waste of money. We still have 2 months of medicine left for our fur babies, thank goodness. Those pirates will never see another dime from us.

  Business Response

  Date: 07/03/2025

  On the paperwork received, it states that your pet's heartworm test result is valid for ************************************** continued within that time. Annual testing is required to be able to purchase heartworm prevention products. Prevention can also be purchased online from the pharmacy of your choosing. 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment at a Vetco, in *************, to have my dog given a Rabies vaccine. Upon registering, at the front desk, they asked me, if my dog, ever had a reaction to a vaccine. I said no, he was just a little lethargic. The veterinarian on duty, refused to give my dog the vaccine, even though, the girl at the front desk, confirmed that I said, he was just a little lethargic. I am a disabled senior, I paid for transportation and waited, over an hour and a half, for my dog to be seen. Corporate doesnt answer the phone and I want them to vaccinate my dog, at the earliest time and day, they have available. There was no reason, for them to refuse, the vaccine. My dog has been receiving vaccines, from Vetco for years, in a different state.

  Business Response

  Date: 06/13/2025

  Since your pet has experienced symptoms post vaccination, our doctors may refuse service for the health and well-being of your pet. We are happy to
  continue to see your pet for testing, prescription services and preventative
  products. We apologize for the experience and invite you to reach out to a Vetco Total Care for future services. 

  Customer Answer

  Date: 06/13/2025

  I am not satisfied, with Vetco and their response. They are required, to vaccinate my dog. Dr. Leah Garret falsified, records, pertaining to my dog’s condition. 

  Business Response

  Date: 06/19/2025

  The following information can be found on the Clinic Locator portion of our website: "Please note:  Our veterinarians will not vaccinate pets that have experienced a previous reaction to vaccinations." Vaccinations are rendered at the discretion of the vaccinating veterinarian. These decisions are made for the health and well-being of your pet. You are welcome to visit one of our full-service Vetco Total Care hospitals. 

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday June 1st we brought our two dogs to Vetco for vaccine updates and a heart worm test. The vet we met with, ****** *****, was the most unprofessional, unfriendly, unyielding vet Ive ever met and shouldnt work with animals. My 48 lb dog was nervous but instead of making ANY effort at all to gain her trust she just said muzzle her as soon as she saw her which further added to my dogs worry. The tech didnt know how to hold my girl so they can draw her blood while I tried to settle my pup down (shes one years old). The vet was scolding the tech for this. We tried holding our dog by the top where her face was to keep her feeling protected and safe but she told us we werent allowed, that our job was just to stand there and distract her. She purposefully wanted to be difficult and torment the animal. She barely attempted the blood draw and just said do it on the next visit. She was upset the tech couldnt hold my dog correctly. Mind you, my dog is just standing there while we did hold her despite what that woman said. Weve never not been able to assist at Vetco or primary care vet. She struggled to give my muzzled dog the oral bordatella. I offered to do so and she said no. She couldnt be asked to reposition herself so she asked to reposition my dog multiple times, wouldnt bend down to the ground. She made my dog more nervous, now muzzled, and being treated by a callous person. She then asked to place my 48lb dog on the high table which I told her was a bad idea, mind you, still muzzled. My dog flipped and jumped off towards us where we caught her, all 48lbs. This woman was incredibly unprofessional and purposefully difficult because she felt she had the power to do so. She was also ill experienced with animals. We know our dog best and she listened to nothing.

  Business Response

  Date: 06/06/2025

  Thank you for taking the time to provide honest feedback on your recent visit. We are sorry we did not meet your expectations. 
  
  Due to the nature of our clinics, sometimes we are not the best fit for even the most well behaved pets. We apologize for the poor experience. When returning for your pet's pending services, a different veterinarian may be working.
  
  We value you as a Guest, and your feedback helps us continue to improve *****.

  Customer Answer

  Date: 06/09/2025

  The response from Vetco and lack of accountability and lack of identifying root of issue is unacceptable. I have taken all three of my dogs to the same Vetco clinic over the last 4 years. I have never had such a terrible encounter. Vetco should strive to provide care to all animals and recognize the importance of establishing a professional relationship with the pet and owner for a successful outcome during a very short interaction. When an agent that represents Vetco cant even attempt to do that, theyre failing everyone and should be held accountable.  

  Business Response

  Date: 06/13/2025

  Thank you for taking the time to provide honest feedback on your recent visit. Your feedback helps us continue to improve *****.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vetco covers a first free visit for any pet. I have a cat that I took in from outside and it has had a little trouble breathing ever since I brought it in months ago I kept thinking it would get better, but it never did so I wanted to take it to the vet to see if it needed medication or something was stuck in his throat. Vetco offred me a free first time coupon and even emailed it to me. My notes that said he had occasional intermittent trouble breathing. They called me back and said it was an emergency and he needed to go to the vet right away even though hes been in that condition for months.they canceled my appointment and I called him up and told them that my pet just needed a visit. It was not an emergency. They rescheduled my appointment and then called me back later and decided no matterwhat I said it was an emergency and my coupon would not be valid. This is not fair it is not an emergency as I stated them several times they just dont wanna give out what they promised.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we took 2 of our pets to a vetco vaccine clinic at ***** store in ************* on may 17 2025. we paid $150 for vaccines and lab work to make sure dogs tested negative for heart worm and flea and tick born illness. all was negative. the vet did not put orders in for flea and tick meds or heart worm prevention after being asked. we were told it was out in , but after we left which is when you get the email w shots and then prescriptions , the prescriptions were missing. we called vetco and they did nothing and said they would put in message for manager to call us. we never heard back and called again , was again told we d get a call. here we are 10days later and no resolution and no manager call back they are refusing to correct their mess up . they even told us they messed up. there has been no ownership to their mess up and now we are forced to take them to another vet solely to get refills of heartgard and nexguard put in place . this was the main reason we had our dogs seen as we needed refills on meds . we have also filed a case w our bank to get our money back we paid for this when the services that were promised were not given . this place is a fraud .

  Business Response

  Date: 06/06/2025

  Corp Support can confirm that this issue was resolved as of 05-29-2025.

  Customer Answer

  Date: 06/06/2025

  This has not been resolved at all. we are still short refills . They did put in refills for 9 months for flea and tick and still only 6 months for heartgard. both are supposed to have 12 month refills. They even admitted to us they messed up . Still not resolved. 

  Business Response

  Date: 06/13/2025

  We can confirm that both prescriptions on file are for 12 months worth of product. The prescription for Nexgard is for quantity 3 with 3 refills and the prescription for Heartgard is for quantity 6 with 1 refill, making both scripts valid for 12 doses.

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I waited over an hour to speak to a manager because Vetco lost my prescription for my dogs allergy medication and had to then lie and make up so story on how it doesnt go on the website until and order is place which is accurate

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Petco and Vetco that work together were supposed to provide the vaccination record and adding the microchip number for my dog that has been provided to them several times to the executive office and they have not done so. I have spent several days weeks , taken time off from work to resolve this issue and still it has no been corrected .I am now requesting to provide the vaccination record with the microchips number included and I am requesting $200 for the time that has taken me to resolve this issue and the cost associated with another vet to provide a rabies certificate that shows the microchip since petco didnt included one . Even tho the microchip number was provided to them several times If executive office doesnt not resolve this issue I will forward this complaint to the board of directors including the Mr **** D. ******** ceo of *****. Attached is the certificate by petco with no microchip and attached is also the one I had to get from a vet with the payment Ill provide copy of receipt if needed for the $200 Attached is also a certificate from past years of how any place includes the microchip.

  Business Response

  Date: 06/06/2025

  We recommend that this pet parent make an appointment to take their pet to any Vetco Vaccination clinic and ask the clinic team to scan their pet for the microchip number and add the number to their pets profile. Were very sorry, but **************** personnel do not have the authority to add a pets microchip number to their vaccine records over the phone or by email as this is considered a change to the pet's medical record. Only the clinic teams can make changes to the medical record with the pet present. 

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/24 I took my dog ****** to have full vet vaccinations shot , I was informed by the sale tech that he received everything, and that he won't need to be seen until next year. I informed her that I would be relocation to *** , she stated that they have a store located in *****, so I agree to pay an additional $25 for membership.5/2/25 I took my dog to a schedule appointment to be groomed, however when I produce a copy of his vet record , she stated that the rabies wasn't listed, therefore he couldn't be seen.I'm filing this complaint because when I took ****** to the vetco they stated that he was given all his shot, I've been missed informed about that, and then having a location in ********..This pose a serious issue for me and my pet on several level.Thank goodness he didn't bite anyone the outcome could have been deadly. It been almost a year of me not knowing that my dog didn't have his rabies shot due to the miss information I was given.I call Mr. **** on several occasion with my concern, however no one rectify this issue or given me a refund.I would veraciously appreciate it if you look into this matter.

  Business Response

  Date: 05/15/2025

  We have resolved this guest's issue as of 5/12/2025.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed for a package for pet vaccinations it was not clear that we had to do all the visit within 4 months the clinic that services the area comes once a month or so and we were not able to make it for the last of his treatment do to extenuating circumstance including in climate weather. I booked an appointment on April 2nd of this month to get the rest of the package was told that had to pay again because of the time period. Called Vetco customer services said nothing they can do so I talked to a manager in the local ***** was advised that I could call customer services to get a voucher to fulfill the rest of the services I paid for. Called Vetco **************** again today getting the same results that there is nothing they can do to render services already paid. I have set an appointment for Tomorrow April 30 and I just want to get the services owned rendered to me

  Business Response

  Date: 04/30/2025

  We have reviewed this pet's account and can confirm that the package was purchased 10-16-2024. It is stated in multiple areas that packages purchase are eligible for 4 months of redemption, including the website, signed Consent Form presented prior to services being rendered, and the Visit Summary that is provided following the appointment. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filed a complaint against Vetco vaccination clinic for administering an extra injection to my kitten that wasnt approved by me. My case was closed, and it should have been. His vaccination records were provided, it. I did sign a consent to vaccinate but it was a general consent, vaccinations needed are not listed on the form. They administered rabies which wasnt needed because it was already received a few weeks prior. Vaccination records shown that, it was also told to them verbally.

  Business Response

  Date: 04/25/2025

  Our team has reviewed this case and can confirm that a valid proof of a prior Rabies vaccine or a Rabies certificate were not presented at the time of the appointment.