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Business Profile

Water Heater Parts

Faster Hot Water

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Heater Parts.

Complaints

This profile includes complaints for Faster Hot Water's headquarters and its corporate-owned locations. To view all corporate locations, see

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Faster Hot Water has 2 locations, listed below.

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    • Faster Hot Water

      7540 Milkyway Point San Diego, CA 92120

    • Faster Hot Water

      6373 Nancy Ridge Dr San Diego, CA 92121

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/04/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Ordered pump/controller system and paid them $347 on 7 Feb 2024 via Paypal.- Received pump + controller shortly thereafter.- Had a question about pipe diameter, so I emailed them. No reply after a week, so I emailed them again. Got a reply from **** a week later with the answer and a nice hand-drawn sketch.- Paid a ******* $1300 to install the pump and controller as advised. - Pump works but controller does not. Controller will not activate pump (and gives some sort of error code). Pump is useless without controller to turn in on and off. - Contacted seller on 4/10/2024, 4/11/, 4/12/ 4/13, 4/22, 4/30, 5/1, and 5/4 (today). All contact email boxes at fasterhotwater.com (nate, ***** pro, and expert) appear to be full. Multiple voicemail messages to all three numbers listed on the website have not been returned.- I want a working controller or my $2974.00 back ($374 + $1300 + $1300 to have a ******* remove the broken pump and controller).

    • Initial Complaint

      Date:05/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a faster hot water device for my outdoor tankless gas water heater from the company principal, ************************* in February 2023. He was informative and I paid $387. I received the item in early March. When I called a local company to have the device installed, they came and saw that the device clearly indicates it is for indoor use only. I have repeatedly called and emailed Mark ********************************* and his partner ********************************* with no reply or response. I recently (this past Tuesday, 5/23) wrote an email first to ****, then copied it the following day to **** to make sure it got to one, or both. In that email I said I would give them until Thursday, 5/25 to respond by either telling me they are sending an outdoor model of the device or giving me a refund of the $387 I was charged. I indicated that I would pay to return the incorrect device. I have not heard anything nor have I received anything from either person. I have their address as ****************************************************************. I have the same phone name as shown in your right-side box. Their other phone number is **************. In reviewing my emails I just now saw that they both rejected receipt of my email. I have included copies of all that I can that has transpired.

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Originally purchased system December 3rd, 2022. After it arrived my plumber was unable to install. I called ****, asking how to process a refund. He said to send it back. I sent it back, they received the item January 3rd, 2023. After more than a dozen call and voice-mails no one is returning my calls.

    Faster Hot Water is NOT a BBB Accredited Business.

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