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Business Profile

Car Service

Lyft, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Important information

  • Customer Complaint:

    BBB’s file for Lyft was created in August 2011. Following BBB’s review of complaints done in April 2025. Complaints on file state concerns with billing, refunds, and ride experience.

    BBB recommends reviewing of the following:

    Terms of Service (please see 4. Charges)
    Community Guidelines
    Safety

    For any issues or concerns, please visit Lyft Help.






Complaints

This profile includes complaints for Lyft, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lyft, Inc. has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Lyft, Inc.

      San Francisco, CA 94107-1725

    • Lyft

      2011 Crystal Dr Ste 210 Arlington, VA 22202-3779

    • Lyft

      1848 Wyoming Ave NW Washington, DC 20009-1882

    • Lyft, Inc.

      820 Ernest W Barrett Pkwy NW Kennesaw, GA 30144-4925

    • Lyft, Inc.

      656 E McMillan Cincinnati, OH 45206

    Customer Complaints Summary

    • 3,985 total complaints in the last 3 years.
    • 1,019 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called a lyft on 28 june 2025 around 3:55-4pm to catch my flight and when the driver arrived, he rejected us because we have a small dog totally in her crate. He told us to call an ***** with very rude behavior, cancelled and left us there. We hardly caught our flight after my partner called an **** instead. You should either put a pet option or choose better drivers. Please warn your driver about this rude behavior. I cannot find the name because he cancelled and it does not show on my trips but you can easily find from my account. There is another trip that I have cancelled after what happened because lyft automatically found a new driver when the rude driver cancelled. I am not referring to that one.

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Lyft damaged my door. Lyft wants to pay me $150. For $1225 worth of damage

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a Lyft ride on June 30, 2025 from the ********* Rental Car facility. I received my driver details and walked to the pick up area. Then I saw a message that said welcome and the driver drove away. I sent an in-app message to driver asking where he was as I saw on the map he left facility. He never replied so I requested another Lyft ride. I was charged for the original and the actual ride. My complaint is that there is not an easy way to dispute the ride. You have to do everything on the app and there was not an option for driver picked up wrong passenger. I selected another option and got a message that charge was valid. I am upset that it was difficult for me to dispute so I have to go to my credit card company. In addition, I was taking advantage of a one time discount code and lost that discount on a ride I didnt take. I would like a human to look into this for me.

    • Initial Complaint

      Date:07/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On june 30th Lyft charged ****** to my venmo with no prior authorization, no goods or services delivered, this was not a temporary hold. ***** wont dispute it and I cannot get a response from Lyft.

    Lyft, Inc. is NOT a BBB Accredited Business.

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