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Business Profile

Check Cashing Services

B9

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

Customer Complaints Summary

  • 97 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    B9 closed my account w/out notice. They claim they sent me emails requesting information from me, but they never FORWARDED the emails they claim to have sent. They claimed they needed to confirm my identity - that was done when I opened my account - they claimed they needed proof of employment - that was done because I had one direct deposit from my employer AND I had corresponded with B9's purported CEO via LinkedIn. Then they claimed that I had "unusual" ACH withdrawals from my account. The ONLY ACH withdrawal was from the *** for a payment plan! "Unusual?" The ***? Perhaps what is unusual is that this place seems to have less than 30 employees, who knows where in the world.

    Business Response

    Date: 01/04/2023

    Hi! We have researched this matter and determined that we have taken all appropriate action in accordance with regulatory requirements and B9s policies. B9 takes its fiduciary and legal responsibilities very seriously and is committed to helping its customers. We are unfortunately unable to further discuss specific information regarding this account due to privacy concerns.

  • Initial Complaint

    Date:11/21/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False claims of a cash advance up to or more and not delivering

    Business Response

    Date: 11/28/2022

    Hello,

    Thank you for contacting B9. We apologize for any inconvenience. We are limited on what we can disclose on this matter due to privacy concerns; however, we can disclose that we have researched the matter and did not find an error on our side. We have reached out to the client and provided more information of how B9 products works. Thank you.

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So Im not sure what this company is but it sounds familiar, anyway, I received an alarming amount of emails from this company last night to the tune of about ***** emails in the middle of the night, I tried to press the unsubscribe button on numerous emails but the link is broken and Im told to write to an address. I dont have the time nor items required to write a letter nor should I have to when the unsubscribe button is supposed to be up and working. I would like to be completely removed from their email list and I want their unsubscribe button to be updated so anyone else having this issue can deal with it with no issues.

    Business Response

    Date: 10/10/2022

    We conducted an internal investigation and as a result are able to confirm that this matter has been resolved. We cannot discuss the matter in greater detail due to privacy concerns but would be happy to discuss the matter further with the customer if they chose to contact us.

    Customer Answer

    Date: 10/10/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an account with b9 app however I closed the account. My direct deposit went to the bank even though I closed it and they told me in 3 to 5 days my funds will be sent back to my employer. its been 11 days now and funds has not been rerouted back to my employer. I gave B9 the trace number that they asked me for from my employee and now they tell me a they unable to locate my funds.

    Business Response

    Date: 09/27/2022

    Hello, We conducted an internal investigation and as a result are able to confirm that this matter is in the process of being resolved. We cannot discuss the matter in great detail due to privacy concerns but would be happy to discuss the matter further with the customer if they chose to contact us.

    Customer Answer

    Date: 09/27/2022

     
    Complaint: 18023544

    I am rejecting this response because:

    Sincerely,

    ************************

  • Initial Complaint

    Date:08/07/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going through my ******** page and I saw the company B9 , they have this big advertisement you can get a $500 advance, there is nothing mentioned about putting your direct deposit from your checking into their account. I did go onto their site and I was reading into things, and then there was a area where you cant ask somebody, I asked about the $500 advance and this person responded all you have to do is fill out this application online. So I have been taking care of my mom who has Alzheimers and money has been short so I kind of looked into a possible advance or loan, but the more and more I read the more and more I did not want to use B9 , for example they charge you $9.99 for a basic checking account, and then they try to use all this other propaganda. A few days later when I was looking into my employers web page where I get paid I saw that B9 was listed for my direct deposit, I contacted a girl through B9 web page and she told me just email B9 and ask them to remove your account she gave me the email address and I sent the email to B9, I also needed to change my direct deposit through my works portal , so I did on August 4, 2022.. So when I woke up on Friday August 5. I saw that my direct deposit had gone to B9 , now here is where it gets very tricky, my deposit went to the B9 account and in order for me to transfer MY money to the correct account I had to pay B9 money to do this . I WANT my money back that B9 charged me . I Believe B9 is doing some very illegal things and they charge people way too much .

    Business Response

    Date: 08/11/2022

    Dear BBB,

    We have researched this matter and it appears these funds are taking an extended amount of time to arrive. These transfers unfortunately can sometimes take an extended amount of time, up to 15 days, to complete.

    As part of B9s commitment to its customers, B9 does not hold customer funds. All fund transfers are applied to customer accounts the moment they are received.

    Thank you,

     

    B9 Customers Support


    Customer Answer

    Date: 08/12/2022

     
    Complaint: 17684528

    I am rejecting this response because:
    They B9 charged me $2.50-$9.99 to withdraw my own money to put into correct checking account. I want that money given back to me ASAP.  B9 be ** received a signature from me to give the ok to switch my direct deposit too. This is illegal and I want my money back. 
    Sincerely,

    *****************************

    Business Response

    Date: 08/15/2022

    We have researched this matter and determined that we have taken all appropriate action in the matter. It should be noted that B9 takes its fiduciary and legal responsibilities very seriously. B9 does not manually alter or change customer direct deposit information as such action would be both legally and logistically impossible. Direct deposit information may only be changed by either the customer inputting the payroll allocation by logging into their payroll account and inputting the necessary information with their employer themselves. Due to privacy concerns, we are unable to fully disclose our remediation. The customer is welcome to contact us privately to further discuss. Thank you.

    Customer Answer

    Date: 08/15/2022

     
    Complaint: 17684528

    I am rejecting this response because:

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Heres the issue, I made a transfer from WF=***** Fargo ATM card to my B9 ATM card on 7/26/22. For whatever strange reason the funds never made to the B9 account. I called ***** Fargo and check my online banking profile and sure enough the money was taken out of my account. I was even charged a fee for it being a instant card transfer.Please see the email correspondence below.Now, when I sent number of inquiries about what happened l began, to get the run-around. There are holding my money and this really makes no sense at all.

    Business Response

    Date: 08/11/2022

    Dear BBB,


    We have researched this matter and it appears these funds are taking an extended amount of time to arrive. These transfers unfortunately can sometimes take an extended amount of time, up to 15 days, to complete.


    As part of B9s commitment to its customers, B9 does not hold customer funds. All fund transfers are applied to customer accounts the moment they are received.
    Thank you,

    B9 Customers Support

B9 is NOT a BBB Accredited Business.

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