Complaints

This profile includes complaints for Gap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gap, Inc.

  2 Folsom Street San Francisco, CA 94105

• 

  Gap, Inc.

  2142 N Rock Rd Wichita, KS 67206-1273

• 

  Gap, Inc.

  4018 Conroy Rd Orlando, FL 32839-2410

• 

  Gap, Inc.

  4969 International Dr # 3 Orlando, FL 32819-6219

• 

  Gap Outlet

  300 Tanger Blvd Branson, MO 65616-2188

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three pairs of womens pants and a belt and received two mens button down shirts. I contacted ******** and they told me I would not receive a refund unless they received the wrong items. I told them that requires me to go out of my way and they did not offer a solution and refused to refund me. I would like a refund since I ordered items I never received and they will not give me my money back.

  Business Response

  Date: 02/27/2025

  RE: Better Business Bureau Case 22972928
   
   
  Dear Gabriella,
   
  We are writing in response to your recent complaint filed with The Better Business Bureau. At ********, we strive to be available and accommodating to our customers and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.
   
  Please know we want all of our customers to have a pleasant and seamless shopping experience with us and we're sorry to hear this was not your experience with your recent order, 1LVXWJ2. We have researched the order and are happy to see that a credit of $85.92 was issued on February 26th for the items not received. The refund will post to the payment method used for the order within 7-10 business days of the transaction date. If you would like to reorder the items, we'd be happy to match the promotional price paid and waive the standard shipping fee. Just call us at the number below so we can help place the order. We appreciate the opportunity to make this right!
   
  Thank you again for sharing your concerns. If we may be of further assistance, please contact us at **************. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.
   
  Sincerely,
   
   
  ******
  Gap, Inc. Customer Relations
  
  
  cc: The **********************
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was accessed at this store, and my rewards points were used! When I called the store they said someone had to know my personal information to use it, I called the credit card company and they said verification is required in store! Therefore I believe this was an inside job by an employee!

  Business Response

  Date: 02/20/2025

  RE: Better Business Bureau Case 22940307
  
  
  Dear Crystal,
  
  We are writing in response to your recent complaint filed with The Better Business Bureau.  At Gap, we strive to be available and accommodating to our customers, and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help. 
  
  Please know we want all of our customers to have a pleasant and seamless shopping experience and we're sorry to hear that your rewards points were used on a transaction that was not yours. We have reviewed your account and see that an investigation into this has already been opened and ***** reward points ($50.00) have been added back to your rewards account. 
  
  It's never our intention to cause frustration while shopping with us, and we will absolutely make sure your feedback regarding this process is shared with the appropriate leaders within our organization for review. Customer feedback is a large part of how we conduct our business and identify areas of improvement and we really appreciate your help in this way as well as your time and understanding! 
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-GAP-STYLE ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  ******
  Gap, Inc. Customer Relations
  
  cc: The **********************
   

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Gap.com on Friday, 2/14/25. Order #1LVSQST for $51.00. On Saturday, 2/15/25 I got an email saying my order had been delivered to the *** store. I have had issues with gap previously regarding deliveries and wanted to ensure nothing would get lost or stolen. I went to the *** store on Monday, 2/17/25 and the attendant at *** was unable to locate the package. He looked into the tracking number and it showed that it had never shipped. The Gap tracking shows it was delivered on January 25, 2025 which is before I even placed the order. I reached out to Gap directly and they said they cannot refund my order and instead I have to file a claim with *** directly, despite the fact that it never shipped. I am concerned with placing a new order because I don't trust the Gap to ship it successfully and I don't want to spend another $51 without any confirmation I will get a refund. I want the gap to ship a new order to me immediately to replace the order that they never sent.

  Business Response

  Date: 02/20/2025

  RE: Better Business Bureau Case 22958556
  
  
  Dear ******,
  
  We are writing in response to your recent complaint filed with The Better Business Bureau.  At Gap, we strive to be available and accommodating to our customers, and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help. 
  
  Please know we want all of our customers to have a pleasant and seamless shopping experience and we're sorry to hear that you have not received your order. We have reviewed your order details and show standard shipping was selected at checkout, which is 5 business days from the date you placed your order. Since your order has only been packaged and not shipped, we ask that you allow the full delivery time frame for your package to arrive and we're sorry for any incorrect information that may have stated it was delivered. We see the estimated delivery date is 2/24 and we ask that you allow through this date for the package to be delivered. We appreciate your patience and understanding! 
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-GAP-STYLE ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  ******
  Gap, Inc. Customer Relations
  
  cc: The **********************

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22958556
  
  I am rejecting this response because:

  I do not believe the GAP responded in good faith. They lost the shipment and want to blame *** but *** never received the items. As of today, Tuesday, February 25, 2025, the package remains unreceived by ***. They asked me to wait until Monday, 2/24 which was the estimated delivery and the items still have no arrived.

   

  Again I sent this package directly to a *** location instead of my home to avoid any shipping issues and there was still an issue. My request remains the same, The Gap should refund the order to me directly.
  
  Sincerely,
  
  ****** Del *****

  Business Response

  Date: 02/27/2025

  RE: Better Business Bureau Case 22958556
  
  
  Dear ******,
  
  Thank you for your reply! *********** show that as of 2/27/25, the package is being returned to sender. A full refund in the amount of $51.00 has been issued. Please allow up to 10 business days for it to be posted back to your account. if you would like to reorder the item at the same price, please call us at the number below for assistance. We appreciate the opportunity to help! 
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-GAP-STYLE ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  ******
  Gap, Inc. Customer Relations
  
  cc: The **********************

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Del *****

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with 2-3 day expressing shipping via ********** website.Order 1LVMDVG placed on February 13. It is February 18 and the tracking shows the package has not been received by the shipper.Customer service was of no help but ******** has not fulfilled their obligated duties for shipping per the purchase contract with the customer.There have been non stop issues with ********** such as not shipping the right items, shipping items late, forcing customers to file dispute against their credit cards for issues instead of resolving the issues *************'s exhausting and down right lazy for ******** to keep pushing customers to get in the middle of the issues. We are paying ******** for goods and for said goods to be delivered, very simple, a trade as old as 200 years and they can't seem to deliver.

  Business Response

  Date: 02/26/2025

  RE: Better Business Bureau Case 22958197
  
  
  Dear *******,
  
  We are writing in response to your recent complaint filed with The Better Business Bureau. At ********, we strive to be available and accommodating to our customers and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.
  
  Please know we want all of our customers to have a pleasant and seamless shopping experience, and we apologize that this was not your experience with order 1LVMDVG. We are happy to see that a claim was submitted for the order and that a full refund of $93.07 was issued to the payment method used for the order on February 20th. That refund will post within 7-10 business days of that transaction date. 
  
  We will make sure your feedback is shared with the appropriate leaders as customer feedback is a large part of how we conduct our business and identify areas of improvement, and we appreciate your help and understanding in this.
  
  Thank you again for sharing your concerns. If we may be of further assistance, please contact us at **************. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.
  
  Sincerely,
  
  
  ******
  Gap, Inc. Customer Relations
  
  
  cc: The **********************

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11th, I made an order for 2 handbags for a total amount of $64.90. The bags were shipped separately. I received one of them but not the other. The missing bag totals $46.37. I filled out a claims form that was denied in less than an hour by an automated system. I called to try to resolve the issue but was given excuses instead if help. Due to the fact that other packages months ago were lost or mishandled by **** or other delivery service, they are punishing me and refuse to replace or refund for the unreceived item. They are keeping my money without providing a product and have acted as if they don't care. They were very rude, rigid and unhelpful. This is unacceptable of a major corporation.

  Business Response

  Date: 02/26/2025

  RE: Better Business Bureau Case 22956892
  

  
  Dear ******,
   
  We are writing in response to your recent complaint filed with The Better Business Bureau. At *******, we strive to be available and accommodating to our customers and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.
   
  We want all our customers to be satisfied with their purchases from ********* and we're sorry to hear that you did not receive the two packages from order 1L9HTJG that reflects as delivered. We aren't able to assist customers with package claims through this platform. To speak to someone about the claim, you would need to call our *************************** at **************. They are available 8:30 am - 9pm (ET) Monday through Friday, 9:30 am - 6pm (ET) on Saturday. Closed on Sundays. If your claim was denied, we recommend disputing the charge with your bank so an investigation can be opened. In the meantime, we will make sure your comments are shared with the appropriate leaders.   
   
  Thank you again for sharing your concerns. If we may be of further assistance, please contact us at **************. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.
   
  Sincerely,
   
   
  ******
  Gap, Inc. Customer Relations
  
  
  cc: The **********************

• Initial Complaint

  Date:02/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #1L69XVG was placed on Jan 21, 2025. I contacted Banana Republic on 2/17/25 which is within their 30 day return policy to return a pair of pants from the order that did not fit. Banana Republic is refusing to honor their return policy.

  Business Response

  Date: 02/19/2025

  RE: Better Business Bureau Case 22952705
  
  Dear ******,
  
  We are writing in response to your recent complaint filed with The Better Business Bureau.  At Banana Republic factory, we strive to be available and accommodating to our customers, and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help. 
  
  Please know we want all of our customers to be able to shop with confidence so if there is ever a style or color that will no longer be carried and is on Final Sale we are sure to indicate that during the ordering process. While it is common for only specific colors of an item to be on Final Sale, when you select that color option and size on the style's page, a notification will appear under the pricing to let you know it will not be returnable. When the order is placed, we also share this Final Sale label in the order details online so you'll know which items will be available to return or not. 
  
  Only items with this label at the time of checkout will be non-returnable, and we do not actually have access to make changes to the order once placed. If an item becomes Final Sale after placement, that would not change the existing order and it would still be returnable as we're unable to make it Final Sale at that time. Since this item was already notated as such when the order was placed, it truly is not available for a return and our system will be unable to accept it. 
  
  It's never our intention to cause frustration while shopping with us, and we will absolutely make sure your feedback regarding this process is shared with the appropriate leaders within our organization for review. Customer feedback is a large part of how we conduct our business and identify areas of improvement and we really appreciate your help in this way as well as your time and understanding! 
  
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at ************** ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  ******
  Gap, Inc. Customer Relations
  
  cc: The **********************
   

• Initial Complaint

  Date:02/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on *********** on February 3, 2025 with a gift card given to my son for his 6th birthday from his grandmother. The order said it was delivered on February 10th but I never received the package. I called customer service and I was told that some drivers mark the package as delivered but don't actually deliver I was informed to wait for my package until the 12th. My package still never came. I filed a claim on the 12th and I was denied moments later. When I asked the representative why I was denied they said because the UPS driver provided a picture but it appeared to be very dark and blurry. I was told that my son's elderly grandmother had to call her credit card company to dispute the charges she made on the gift card. I spoke to 5 separate people and was on hold over an hour. One representative put me on hold 6 times and said she spoke to a supervisor that I never was given the chance to physically speak to myself. After all of this I called back moments later I was connected directly to the claims department and I was told that because the claims department refused my claim there's nothing they can do for me.

  Business Response

  Date: 02/19/2025

  RE: Better Business Bureau Case 22951162
  
  Dear *******,
  
  We are writing in response to your recent complaint filed with The Better Business Bureau.  ************ we strive to be available and accommodating to our customers, and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help. 
  
  Please know we want all of our customers to have a pleasant and seamless shopping experience and we're sorry to hear that you never received your order and the missing item claim was denied. We have reviewed your account and see that you spoke with an agent on 2/17, who was able to issue a refund to a new gift card in the amount of $65.81. We appreciate the opportunity to help. 
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at ************** ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  ******
  Gap, Inc. Customer Relations
  
  cc: The **********************

• Initial Complaint

  Date:02/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint regarding the unacceptable treatment my wife and I experienced at the Banana Republic Factory Outlet on Premium outlet round Rock,***** on February 16,2025.During our visit, an employee was extremely rude and unprofessional towards us. When we inquired about price matching with Banana Republics official website, the employee not only refused to honor the policy but also insulted us and told us not to shop at the store if we were going to compare prices. Her behavior was disrespectful, condescending, and completely uncalled ****** customers, it is our right to seek the best price, especially if it is offered by the same company. Instead of handling the situation professionally, this employee displayed a negative attitude, lacked basic customer service skills, and created an uncomfortable shopping experience. It was clear that she was not interested in assisting customers and had no regard for professionalism.Furthermore, this reflects poorly on the stores management. Hiring and retaining employees who lack courtesy, professionalism, and respect for customers is a failure on the managers part. A business that disregards customer service and treats shoppers in such an unprofessional manner should be held accountable.I urge the Better Business Bureau to review this complaint and take appropriate action. I also request Banana Republic Factory Outlet to address this issue seriously, ensure proper training for their staff, and uphold their policies fairly for all customers.I appreciate your time and assistance in this matter. Please let me know if any further information is needed.

  Business Response

  Date: 02/20/2025

  RE: Better Business Bureau Case ********
  
  
  Dear ******,
  
  We are writing in response to your recent complaint filed with The Better Business Bureau.  At Banana Republic Factory, we strive to be available and accommodating to our customers, and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help. 
  
  Please know we want all of our customers to have a pleasant and seamless shopping experience and we're sorry to hear about your experience at the Banana Republic Factory Outlet in **********, *****. We take your feedback seriously and are concerned to hear about how you were treated. It's never our intention to cause frustration while shopping with us, and we will absolutely make sure your feedback regarding your experience is shared with the appropriate leaders within our organization for review. Customer feedback is a large part of how we conduct our business and identify areas of improvement and we really appreciate your help in this way as well as your time and understanding! 
  
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at ************** ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  ******
  Gap, Inc. Customer Relations
  
  cc: The **********************

• Initial Complaint

  Date:02/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Mall at ****************************************, ******* **************** is horrible, clearly discriminated against for being a minority in working clothes when it comes to service and attentiveness. Completely ignored after being greeted at the door. Employees walked by ignoring my clear search for a specific item. While being ignored, an employee offered additional help to a coworker helping a non minority customer, while ignoring my need for help finding a specific item. Ultimately I found an alternate item and stood at the register for 2-3 minutes with nobody in sight to help until I had to verbally yell hello for someone to come, and the look on the employees face almost in disbelief that I could afford anything and was making a purchase reassured me that I was being discriminated against. Horrible experience, as a frequent shopper at other locations I know this is not the standard nor the expectation I have when coming to your store.

  Business Response

  Date: 02/18/2025

  RE: Better Business Bureau Case 22946763
  
  
  Dear ****,
  
  We are writing in response to your recent complaint filed with The Better Business Bureau.  At Banana Republic, we strive to be available and accommodating to our customers, and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help. 
  
  We have forwarded the details of this complaint and your contact details to our leadership team, and someone will reach out to you within 48 hours. If it's more convenient, you can reach out to us directly at  1-888-BR-STYLE ***************) and reference case # ********.
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at ************** ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  ******
  Gap, Inc. Customer Relations
  
  cc: The **********************

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting for several years to have my name removed fro the "Gap Good Rewards" email list, but continue to received emails approximately every 3 months.When I click on the unsubscribe link, it says I have been unsubscribed.Because of this issue I will never shop at the Gap again, and don't want Reward points.

  Business Response

  Date: 02/18/2025

  RE: Better Business Bureau Case 22945563
   
   
  Dear ****,
   
  We are writing in response to your recent complaint filed with The Better Business Bureau. At Gap, we strive to be available and accommodating to our customers and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.
   
  Please know we want all of our customers to have a pleasant and seamless shopping experience with us and we regret hearing that you no longer want to be a Rewards member with us or receive emails about your Reward account. We have closed the reward account as requested and this will end the email summaries sent from the account. Please note this change may take 7-10 business days to fully process. 
   
  Thank you again for sharing your concerns. If we may be of further assistance, please contact us at **************. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.
   
  Sincerely,
   
   
  ******
  Gap, Inc. Customer Relations
  
  
  cc: The **********************