Business Profile

Clothing

Gap, Inc.

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for Gap Inc. was created in May 1996. A review of complaints was completed in December 2024.

For information on your online order, please visit Get the Status of Your Order and GAP Customer Service.

If you need additional assistance, please contact GAP at Contact Us.

Complaints

This profile includes complaints for Gap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,169 total complaints in the last 3 years.
442 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not receive the grey tank top from my online order. When I submitted a report for a refund or replacement, I received a denial letter. When I reached out via chat, I was told that my case is closed and they are unable to do anything about the missing item and was told to submit a chargeback with my credit card. I submitted a chargeback request with my credit card, which was ultimately closed, and they did not resolve this issue either.
Business Response
Date: 12/18/2024
RE: Better Business Bureau Case 22682712

Dear *******,

We are writing in response to your recent complaint filed with The Better Business Bureau. ************ we strive to be available and accommodating to our customers, and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.

We want all our customers to be satisfied with their purchases from ********, and we're sorry to hear that you never received all of your items from order 1JSTCDV. We aren't able to assist customers with package claims through this platform. To speak to someone about the claim, you would need to call our *************************** at **************. They are available 8:30 am - 9pm (ET) Monday through Friday, 9:30 am - 6pm (ET) on Saturday. Closed on Sundays. If your claim was denied we recommend disputing the charge with your bank so an investigation can be opened. In the meantime, we will make sure your comments are shared with the appropriate leaders.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at ************** ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

******
Gap, Inc. Customer Relations

cc: The **********************
Initial Complaint
Date:12/13/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number : 1KJNPJ3 Never received my package total ****** Called gap they said I needed to file A claim
Business Response
Date: 12/17/2024
RE: Better Business Bureau Case 22682097

Dear *******,

We are writing in response to your recent complaint filed with The Better Business Bureau. At Gap we strive to be available and accommodating to our customers and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.

Please know we want all of our customers to have a pleasant and seamless shopping experience and we're sorry to hear you were missing items from your order. We have reviewed your account and see a refund was issued on 12/13/2024 following the claim that was filed in the amount of $133.39 back to your original form of payment which should post within 10 business days.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-800-GAP-STYLE ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

*******
Gap, Inc. Customer Relations

cc: The **********************
Initial Complaint
Date:12/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for two items from GAP for my son for Christmas back on November 27 and received an email on December 9th that package was delivered but I hadn't gotten anything. Called in to customer service and was emailed a form to fill out but was told to to wait a few days before filling it out that package may arrive. After a few days waiting also talking with our postal worker I filled out the form and almost immediately got a message back from GAP. To sum it up We're unfortunately unable to refund your order. Please visit us online at gap.com to continue shopping. The nerve of them wow. Called back in and was basically told to dispute with my bank who is gap/********. I've never had this type of experience when actually calling into a company but trust me after this they wont have to worry about me again.
Business Response
Date: 12/17/2024
RE: Better Business Bureau Case 22680421

Dear *******,

We are writing in response to your recent complaint filed with The Better Business Bureau. At Gap, we strive to be available and accommodating to our customers and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.

We want all our customers to be satisfied with their purchases from Gap, and we're sorry to hear that you never received all of your items from order 1KG73LD. We aren't able to assist customers with package claims through this platform. To speak to someone about the claim, you would need to call our *************************** at **************. They are available 8:30 am - 9pm (ET) Monday through Friday, 9:30 am - 6pm (ET) on Saturday. Closed on Sundays. If your claim was denied, we recommend disputing the charge with your bank so an investigation can be opened. In the meantime, we will make sure your comments are shared with the appropriate leaders.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-800-GAP-STYLE ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

*******
Gap, Inc. Customer Relations

cc: The **********************
Customer Answer
Date: 12/18/2024

Complaint: 22680421

I am rejecting this response because: I called customer service already and was told they could not do nothing and to contact my bank also received an email stating no refund. They are a very poor company and i still get emails from them to shop with them but couldnt receive my very first orderr from you. yeah right!!

Sincerely,

******* ******
Business Response
Date: 12/20/2024
RE: Better Business Bureau Case 22680421

Dear *******,

Thank you for your reply. We recognize that this process may not be ideal for all customers, and we will also make sure your feedback is shared with the appropriate leaders within our organization for review. Customer feedback is a large part of how we conduct our business and identify areas of improvement and we appreciate your help and understanding in this. To complete a more thorough investigation and help ensure our carriers are held accountable for failed deliveries, we truly do need to have you file a dispute with your bank for any items you did not receive.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-800-GAP-STYLE ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

******
Gap, Inc. Customer Relations

cc: The **********************
Initial Complaint
Date:12/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an ******** order on 12/9/24 for multiple items. The order was shipped in 3 separate shipments. In one of the shipments, I ordered 13 items and when I received the package, there was only 1 item in the package. The package had not been opened. I called customer service and had to file a claim for the missing 12 items. I received an email today saying the claim was denied. I paid for 13 items and received 1. I am missing $242 worth of merchandise. They refused to give me a refund for the missing merchandise that I have been charged for. They also refused to reorder the missing items without charging me a 2nd time. The only solution they could offer was for me to contact my bank to dispute the charge. To summarize...I ordered and paid for 13 items. At the ******** warehouse an employee messed up and didn't pack my order correctly. This is not the first time this has happened to me with ******** orders. They have been notorious for forgetting items in my orders but in the past when I've reached out for help, customer service has been happy to help. This time I was treated horribly and they refuse to refund me the money I paid. This is ILLEGAL. I paid for merchandise that I did not receive. I have been a customer of ********/**********************/Athleta for years but based on this experience I will be returning all merchandise and will never spend another dollar at these companies. I'm at a complete loss that a company as large as Gap *** would ever treat a customer like this and refuse to offer a real solution to a simple issue. This was ********'s mistake by not shipping my items and I'm being penalized because they are refusing to refund my items that were not packed in the package. I will file a dispute with the bank, but I'm also reaching out here to try to get help and a real solution to this issue.
Business Response
Date: 12/17/2024
RE: Better Business Bureau Case 22679983

Dear *******,

We are writing in response to your recent complaint filed with The Better Business Bureau. ************ we strive to be available and accommodating to our customers and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.

We want all our customers to be satisfied with their purchases from ********, and we're sorry to hear that you never received all of your items from order 1KYLJQR. We aren't able to assist customers with package claims through this platform. To speak to someone about the claim, you would need to call our *************************** at **************. They are available 8:30 am - 9pm (ET) Monday through Friday, 9:30 am - 6pm (ET) on Saturday. Closed on Sundays. If your claim was denied, we recommend disputing the charge with your bank so an investigation can be opened. In the meantime, we will make sure your comments are shared with the appropriate leaders.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at ************** ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

*******
Gap, Inc. Customer Relations

cc: The **********************
Initial Complaint
Date:12/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online with ******** on 12/06/2024. The total cost was $114.95. On 12/11/24 i received one part of my order. On 12/12/24, i received the second part of my order but one of the items i ordered was not part of the order. I called customer service and I was told i would have to file a claim. I did so and within an hour I received an email which stated my money was not going to be refunded nor was another item going to be shipped out. I called customer service again and was told i would have to dispute the charge with my bank because the decision was final and even though I did not get my merchandise I was not going to get my money back. So my money was essentially stolen because I paid for something I did not receive.
Business Response
Date: 12/17/2024
RE: Better Business Bureau Case 22679922

Dear *******,

We are writing in response to your recent complaint filed with The Better Business Bureau. At ********, we strive to be available and accommodating to our customers and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.

We want all our customers to be satisfied with their purchases from ********* and we're sorry to hear that you never received all of your items from order 1KNF7MH. We aren't able to assist customers with package claims through this platform. To speak to someone about the claim, you would need to call our *************************** at **************. They are available 8:30 am - 9pm (ET) Monday through Friday, 9:30 am - 6pm (ET) on Saturday. If your claim was denied, we recommend disputing the charge with your bank so an investigation can be opened. In the meantime, we will make sure your comments are shared with the appropriate leaders.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at **************. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

******
Gap, Inc. Customer Relations

cc: The **********************
Initial Complaint
Date:12/11/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued $220 in gap factory cash. I attempted to place an order that was not fully completed or submitted and was unable to reach an representative with gap to troubleshoot why the gap cash codes were not working and why the order did not fully complete. I spoke with a representative who stated that they could not assist me and the gap cash that I tried to use before the expiration date could no longer be used because it had expired by 1 day. All the gap cash was lost and I would like my gap cash refunded to me or a gap code that equals the amount of gap cash lost or I will no longer shop with this company and will return all items purchased with this company. Thanks
Business Response
Date: 12/17/2024
RE: Better Business Bureau Case 22671613

Dear *******,

We are writing in response to your recent complaint filed with The Better Business Bureau. At Gap Factory, we strive to be available and accommodating to our customers, and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.

Please know we want all of our customers to have a pleasant and seamless shopping experience and we're sorry to hear your disappointment caused by your Gap Factory Cash codes. Once the code has expired, the codes are no longer able to be redeemed. We value your feedback and have shared your experience with our team.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-800-GAP-STYLE ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

*******
Gap, Inc. Customer Relations

cc: The **********************
Initial Complaint
Date:12/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order during their Black Friday sale of 11 items. The items were shipped in two separate shipments, the first had 1 shirt and the other 10 items were supposed to be in the second shipment. I received the second shipment yesterday and it only had 2 items in it, not the other ************************************************************************************** hear back within 2-3 days. Within a few hours I received a denial for my claim. I called again and was told that I cannot get a refund or my items and there was nothing that could be done. I was recommended to just submit a charge back through my bank because there is nothing they can do. I am now out $105 and I do not have any of the work clothes I needed for my job which means I have to now go spend more money to get them. I am extremely disappointed in this company. This is fraud and theft. I would like my money back or the clothes I ordered.
Business Response
Date: 12/17/2024
RE: Better Business Bureau Case 22668924

Dear ******,

We are writing in response to your recent complaint filed with The Better Business Bureau. ************ we strive to be available and accommodating to our customers, and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.

We want all our customers to be satisfied with their purchases from ********, and we're sorry to hear that you never received all of your items from order 1KXRP60. We aren't able to assist customers with package claims through this platform. To speak to someone about the claim, you would need to call our *************************** at **************. They are available 8:30 am - 9pm (ET) Monday through Friday, 9:30 am - 6pm (ET) on Saturday. Closed on Sundays. If your claim was denied we recommend disputing the charge with your bank so an investigation can be opened. In the meantime, we will make sure your comments are shared with the appropriate leaders.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at ************** ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

******
Gap, Inc. Customer Relations

cc: The **********************

Customer Answer
Date: 12/17/2024

Complaint: 22668924

I am rejecting this response because:
This solution is useless and insulting. Ive called and been told nothing will help. How is it my responsibility to file with my bank to get the money back when youre the ones that stole my money. I just want a refund for my items. Why even allow customers to submit claims when you have no intentions of actually solving the problem? This is theft and fraud

Sincerely,

****** *****
Business Response
Date: 12/20/2024
RE: Better Business Bureau Case 22668924

Dear ******,

Thank you for your reply. We recognize that this process may not be ideal for all customers, and we will also make sure your feedback is shared with the appropriate leaders within our organization for review. Customer feedback is a large part of how we conduct our business and identify areas of improvement and we appreciate your help and understanding in this. To complete a more thorough investigation and help ensure our carriers are held accountable for failed deliveries, we truly do need to have you file a dispute with your bank for any items you did not receive.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at ************** ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

******
Gap, Inc. Customer Relations

cc: The **********************
Initial Complaint
Date:12/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with ******** on November 30th and the company and the delivery service said my package was delivered on 12/05/2024 but it was not. I contacted the delivery company to find my package. That was a failure so I contacted ******** CS who said my package would be delivered on Sunday but it wasn't. Then, I filled out the lost package form online. My claim was denied. Why?? No one contacted me with questions they just flat out denied my claim for a non-delivered package. Said to take it up with my *********** This is poor business. I welcome them to send someone to search my home! I did NOT steal my own package. All I want are the items that I ordered and paid for! My adopted granddaughters need winter clothes!
Business Response
Date: 12/17/2024
RE: Better Business Bureau Case 22667002

Dear **** ****,

We are writing in response to your recent complaint filed with The Better Business Bureau. ************ we strive to be available and accommodating to our customers, and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.

We want all our customers to be satisfied with their purchases from ********, and we're sorry to hear that you never received all of your items from order 1KXSWN3. We aren't able to assist customers with package claims through this platform. To speak to someone about the claim, you would need to call our *************************** at **************. They are available 8:30 am - 9pm (ET) Monday through Friday, 9:30 am - 6pm (ET) on Saturday. Closed on Sundays. If your claim was denied we recommend disputing the charge with your bank so an investigation can be opened. In the meantime, we will make sure your comments are shared with the appropriate leaders.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at ************** ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

******
Gap, Inc. Customer Relations

cc: The **********************

Customer Answer
Date: 12/17/2024

Complaint: 22667002

I am rejecting this response because, this is a poor response made by an AI. From reading similar complaints, all response from this company are worded the same and without human compassion. If my complaint had been read by a human, they would know that I've already discussed this issue with customer service. Unlike most reputable business, your customer service is very lacking. Claims are denied by a "computer" as well and can not be reversed by human customer service agents. This is what I was told when I spoke with customer service. When my response is answered by a human, we can hopefully make some progress and get my paid products sent to me.

Sincerely,

**** Beth *****
Business Response
Date: 12/20/2024
RE: Better Business Bureau Case 22667002

Dear **** ****,

thank you for your reply. We recognize that this process may not be ideal for all customers, and we will also make sure your feedback is shared with the appropriate leaders within our organization for review. Customer feedback is a large part of how we conduct our business and identify areas of improvement and we appreciate your help and understanding in this. To complete a more thorough investigation and help ensure our carriers are held accountable for failed deliveries, we truly do need to have you file a dispute with your bank for any items you did not receive.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at ************** ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

******
Gap, Inc. Customer Relations

cc: The **********************
Customer Answer
Date: 12/23/2024

Complaint: 22667002

I am rejecting this response because: I need to know why my bank is responsible for your failure and how does filing a complaint with MY bank resolve an issue with the carrier that YOU chose to use. You should use a carrier that provides you with photographic evidence of where they left the delivery! You need to improve your customer service while you still have customers to serve.

Sincerely,

**** Beth *****
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Misleading words on advertisement flyer received in the mail. "50% off everything" with your Navyist Credit Card. In very small print you find out it is not everything. You find out that the word everything does not mean everything. This sale excludes a lot of items, NOT "EVERYTHING". Deceptive advertising practices. Take the word "everything" off the advertisement.
Business Response
Date: 12/14/2024
RE: Better Business Bureau Case 22664821

Dear ******,

We are writing in response to your recent complaint filed with The Better Business Bureau. At ********, we strive to be available and accommodating to our customers and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.

Please know we want all of our customers to have a pleasant and seamless shopping experience and we regret hearing of your frustration with the usage details for our recent 50% Off promotion for our valued cardholders. We do our best to provide you with the details of our promotions so you can shop with confidence and can share that when a promotion states, "everything", that refers to there being no particular type of merchandise that is excluded (jeans, leggings, coats, etc.), however, the usage details may indicate specific exclusions.

We greatly appreciate the feedback you've provided us and want to assure you it is taken very seriously. Please be assured that we have documented your feedback and will make your concerns available to our marketing team so that they may consider your comments when creating future special offers. It is never our intention to mislead our customers and we do apologize for any frustration this has caused you.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at **************. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

******
Gap, Inc. Customer Relations

cc: The **********************
Customer Answer
Date: 12/16/2024

Complaint: 22664821

I am rejecting this response because: the ad is misleading, and the response is ridiculous and insulting.

Sincerely,

****** *********
Business Response
Date: 12/21/2024
RE: Better Business Bureau Case 22664821

Dear ******,

Thank you for your reply. It's never our intention to frustrate our customers with our promotions and we will make sure your feedback is shared with the appropriate leaders within our organization for review. Customer feedback is a large part of how we conduct our business and identify areas of improvement and we appreciate your help and understanding in this.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at **************. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

******
Gap, Inc. Customer Relations

cc: The **********************
Customer Answer
Date: 12/23/2024

Complaint: 22664821

I am rejecting this response because: same ridiculous response from Gap about their misleading ads.

Sincerely,

****** *********
Initial Complaint
Date:12/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nov 2024 purchases ****** my super cash was for every ***** spent I get a super cash receipt for the next purchase my nature of complaint I was old be the rep ***** 12/9/24 I was not entitled to these scripts so ******** refuse to help me with this problem they did not want to acknowledge the purchases but because I purchase through my ******** credit I have proof I want my scripts this is so misleading it is consider scam or false advertisement. she stated even though it may state super cash doesnt mean I can get my script. here are my script numbers from the barcode DlX3L6382XJY,LZM48227PH96,MJR3F2BT6YFT the other two they did not want to give me.
Business Response
Date: 12/16/2024
RE: Better Business Bureau Case 22663816

Dear *****,

We are writing in response to your recent complaint filed with The Better Business Bureau. At ********, we strive to be available and accommodating to our customers and are disappointed that you felt the need to reach out to a third party in pursuit of a resolution. We are glad to have the opportunity to see if we can help.

Please know we want all of our customers to have a pleasant and seamless shopping experience and we're sorry to hear your disappointment caused by your Super Cash codes. We found you were able to redeem one Super Cash code on your online order and once the code has been used, we cannot replace them. Our Super Cash also cannot be recreated once the codes have expired. We value your feedback and have shared this experience with our team.

Thank you again for sharing your concerns. If we may be of further assistance, please contact us at ************** ***************). We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time. Please reference case number ******** for a seamless experience.

Sincerely,

Mari
Gap, Inc. Customer Relations

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