Complaints

This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Levi Strauss & Co. has 17 locations, listed below.

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• 

  Levi Strauss & Co.

  1155 Battery St San Francisco, CA 94111-1203

  
• 

  Levi Strauss & Co.

  3000 Oak Rd Walnut Creek, CA 94597-2092

  
• 

  Levi Strauss & Co.

  501 Executive Airport Dr Henderson, NV 89052-4201

• 

  Levi Strauss & Co.

  501 Denim Way Canton, MS 39046-8664

• 

  Levi Strauss & Co.

  1955 S Casino Dr Ste 208 Laughlin, NV 89029-1553

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/05/2025 I reached out for a balance on gift cards I received from my dad 10 years ago for XMas. The company keeps telling me they will have an answer soon but I have had no follow up or resolution. I was asked to go to the store which I did to no avail (I would like reimbursed for that trip) and sent images of my gift cards to customer service. I don't see how I would have ever used these cards due to the fact they are not valid online and the nearest **** is almost 3 hours away by Chicago. I am wondering if the employee charged my dad and then kept the cards? Why else would there be such a problem with providing me the information? The cards do not lose value. I am including the information I emailed them on 6/18- "for Christmas 10 years ago while my dad was going through chemotherapy he was too tired to go shopping. When I opened the envelope from *****, I remarked they didnt have the dollar amount written on them and there was no receipt. As a retail manager, I expect my employees to attach a receipt and write the dollar amount on the gift card or The certificates that we used back in the day. My father was upset with this, and said they were both for the same amount. I dropped it because he was going through chemo. I couldnt use the cards as the nearest **** is hours away from where I live and nowhere near where I was driving him to chemotherapy. Theyre not valid online, but they never expire and will always retain their value. I put them in my little gift card, wallet, and forgot about them Until just a few weeks ago when I pulled them out and thought I should spend these.I appreciate What you are doing to come to a resolution, but Ive already driven out of my way to the Aurora Il outlet mall from *******, ******** To try to get a balance to no avail. **** was the only store I went to. Thats about three hours away from my house.Can you tell me what the balance on the first card is and if there was ever any use on it?"

  

  Business Response

  Date: 06/30/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** jacket online and was sent the wrong item. I then call ****** to inform them that I received the wrong item and how do I go about returning it to the store. I was a lil apprehensive because how do I return something to the store that is not the original item. I ask to speak to a supervisor. They gave me the runaround and never let me speak to one. I then am told I'll receive a call in a few days but instead get an email apologizing with a 15 percent discount which is laughable. I have to hop in my car and drive 30 miles to a store. It's crazy. I finally have. Oh I forgot to mention they asked for pics to ensure that I didn't get the right item which I sent them as well. So heading to the store I have the emails stating I received the wrong item and I show the associate that. The store refunded me 51 dollars on a gift card because they said the 30 day return window had ended and they would refund me on a gift card. I get refunded 51 dollars on a gift card but I paid 112 dollars for the item. Yesterday I spent more then 2 hrs talking to rude, disrespectful, unknowledgeable employees. I had to explain it more than once because there associates don't seem to have comprehension skills. Finally I get an email from a ***** who apologizes but still after being on the phone they would not let me talk to anyone in management which would make this issue a lot easier. They refuse and they owe me money. I don't understand how they don't have any urgency and I have proven everything.

  

  Business Response

  Date: 06/25/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  Edmond W
  Levi.com Customer Service

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four items from Levis. I did not receive one item, a black shirt. In its place I received an enormous pair of jeans that I did not order. I contacted Levis and informed them of the error. I asked them to send me the shirt that I ordered and paid for. They notified me that they would not send me the shirt that I paid for until I return the enormous pants that I did not order, cannot use, and do not want. They refuse to send me what I ordered and paid for until I remedy their error. I did not sign up for performing the task of transporting a huge pair of jeans back and forth across continents, I simply want what I did sign up for when I made an online purchase. Please hold ***** accountable and force them to uphold their end of the agreement to exchange my dollars for the clothing I ordered.Thank you.

  

  Business Response

  Date: 06/25/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  Edmond W
  Levi.com Customer Service

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a few pairs of jeans from this business with free return policy. I requested a return and was provided with a ***** return shipping label. Unfortunately, ***** lost the return and when filing the claim, I was informed by ***** that the merchant who created the label only declared the value of the package to be $100, and it also needs to be filed by the merchant.
  
  When reaching out to the merchant, they only offered a $50 gift card, which is nowhere near the total amount of the order.

  

  Business Response

  Date: 06/04/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** *
  Levi**** Customer Service

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered a jacket and shirt with 100 dollars gift card but the shirt never recieved, and the tracking number showing this.
  I contacted you multiple times on aug 12 ,13 ,14..... 8 times but never the issue resolved
  I have attached a screenshot for this.
  Order number: ********
  ***********************.

  

  Business Response

  Date: 06/04/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** *
  Levi.com Customer Service

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of jeans labeled with a 32 inseam tag and I received them and they are measuring 30. They are too short and a manufacture defect. The company said they are final sale and wont refund. This is false advertisement and labeling and I want my money back. Ive contacted the company and they said there are some differences in their clothing and they say they fit but this is clearly the wrong size.

  

  Business Response

  Date: 05/28/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23345365
  
  I am rejecting this response because I have already talked to 2 agents and a supervisor. I just want my refund. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 06/04/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Levis Ankle Column Skirt (******************************************************************************************) online on May 15, 2025. It arrived yesterday and I noticed that the hem had damage on one side. Today, I reached out to ***** customer service team via the chat function on their website to ask for an exchange (so I can receive a non-damaged skirt). They let me know that since this was final sale, I could not get an exchange or refund. When I gave them images of the skirt hem, they tried to tell me that this was the design although it clearly is damage. I asked if I could please get the email of a superior and they refused, saying they couldnt give not give me any email to contact.

  

  Business Response

  Date: 05/28/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23370166
  
  I am rejecting this response because:
  
  Levis reached out and offered a 10% discount on a future order. This doesnt fix the fact that I received a damaged item. They are also maintaining the stance that the item is not damaged when it clearly is! They noted this fraying is stated in the product description but it isnt. 
  

  I dont even need a refund, just an exchange for an undamaged item.

  Sincerely,
  *****

  

  Business Response

  Date: 06/04/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 06/07/2025

   
  Complaint: 23370166
  
  I am rejecting this response because:

  No representative from Levis has reached out yet. This is just the same generic response they sent with my initial complaint.

  

  Business Response

  Date: 06/17/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 06/21/2025

   
  Complaint: 23370166
  
  I am rejecting this response because:

  They keeping responding that they will reach out but still havent. Please stop responding with the same generic copy-paste message and then not following up.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of jeans prior to an additional savings coming up a few days after I made the purchase. I reached out to your customer service to be told I wouldn't be able to receive the cash back although I have yet to receive the package which I find not fair and am ready to cancel the order and return it back.

  

  Business Response

  Date: 05/28/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23359409
  
  I am rejecting this response for now because I don't want to accept it yet until I speak to management or before they close the case out 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/04/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23359409
  
  I am rejecting this response because we are in contact and waiting for an agreed upon resolution 

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/17/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m extremely disappointed with Levi’s customer service. I placed an order using a gift card, but it was cancelled on April 29 because I didn’t pick it up within five days. I understand their policy, but it’s now May 18—19 days later—and I still haven’t received a refund.
  
  I’ve contacted Levi’s multiple times, and while they claim the issue has been escalated, I’ve received no response and no refund. Their policy states that gift card refunds can take up to 14 days, yet that time has clearly passed. This delay and lack of communication are unprofessional and frustrating.
  
  I expected better from such a well-known brand. At this point, I just want my money back.

  Customer Answer

  Date: 05/19/2025

  Hello,

  I’ve filed a complaint against Levi’s, as I know there’s no changes I realized my order was placed on the 29th not 24th so my refund hasn’t been issued for 24days out of their 14 day refund policy

   

  Thank you,

  Solana

  

  Business Response

  Date: 05/22/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** *
  Levi**** Customer Service

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a jacket from ****** on April 2 together with 1 long sleeves with order # *********. April 5 the package was delivered. I opened the package and there was only the long sleeves in the package. I filed a claim on that night 4/5 since there was no other item that arrived that day.I received an email 4/6 that it was not approved. I chat with an agent that day and said they can't do anything. I chat then called an agent and said they won't be able to give me a refund or a replacement due to some reason that they didn't tell me.The agent told me to file a dispute to get my money back.I filed a dispute on April 8 and was denied in May 4 because as per ****** I had received the package. I'm not sure what criteria was made that my refund cannot be approved. I only ordered from ****** twice for the past 12 months and this order is the only one that I'm claiming for a refund or replacement. If ****** doesn't trust their customers, they shouldn't be in business then.I only asks for a refund on the item that wasn't delivered. I have attached all documents pertaining this claim.

  

  Business Response

  Date: 05/22/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************