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Business Profile

Custom Broker

Trending Custom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Broker.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven’t received the order it’s been months and haven’t got an update or heard from the company when emailed

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on NOVEMBER 25TH 2024 for 5 ornaments and paid $76.96 for my order. It stated that it was supposed to be delivered by December 10th- 11th per the shipping. On December 4th, I reached out to the seller and asked for an update because I was closely monitoring the delivery updates and noticed that the package had over a week in *** "pending acceptance" per ****. They indicated that the package is still on track to be delivered between the 10th & 11th. Here we are on the 13th and I'm anxious. I reached out to them a few days earlier because now they are estimated that my package will be delivered by 24th-26th. I understand if I placed this order during Christmas but I ordered this in November and to not a solution to this such as replace the package and resend a new one as a courtesy is absolutely and utterly unacceptable!!!! I was trying to support a small business but this is why bigger companies are they way to go. For context the package is still sitting in *** since December 5th and I still do not have my money back, my package or a solution to this.

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a gift (picture) from Trending Customs during the first week of June for a Fathers Day gift for my husband. I placed the order and even paid extra for shipping protection and was told the item would arrive before Fathers Day. The package was marked as delivered, however, we never received the package. I contacted them at least 5-6 times over email and Instagram and no one has responded to me about my missing order. I find out that a lot of other customers are sharing the same complaints online. The business is a scam.

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hat on May 25 th . Have not received anything from them. Says it was in ********** SC at ***** I called them but had no tracking number. So do I need to try to get my money back. I will never order anything else again. Would like a phone number for them.

  • Initial Complaint

    Date:12/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on December 2. My item was never delivered. When I try to contact them I just keep getting the run around.

Trending Custom is NOT a BBB Accredited Business.

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