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Business Profile

Custom Broker

Trending Custom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Broker.

Reviews

Customer Review Ratings

1

Average of 15 Customer Reviews

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Review Details

  • Chris A

    Date: 09/28/2024

    Placed an order but after seeing reviews I canceled the order 10 minutes after it was placed. According to their policy, you can cancel or modify orders within 4 hours. They never responded, never canceled, and now getting in contact with someone has been a dead end.

  • Lisa S

    Date: 07/28/2024

    Terrible quality. Very overpriced. Tried to return and I was told I could get a discount on future order which obviously I will not be doing.

  • Shirley T

    Date: 06/23/2024

    I placed an order on June 20,2024. I have not received any notices on my order. I tried to go on the website and now the website has been taken down. I am not able to check on my order or speak to anyone regarding my order because they have no phone number. I can not track my order at all. I paid for priority order and I have yet to get an email regarding my order. Reading all these negative emails about this place I want a refund for my order because it doesnt look like this is going in the right direction.

  • Kristin C

    Date: 06/22/2024

    I wish didnt have to even give 1 star for them!! I placed a Fathers Day order on 6/7/24, 6/10/24 got an email saying it shipped out. I received my order AFTER Fathers Day, so I had to go out and buy something else so my child could give her father something to open!! Then Saturday around midnight I got an email saying my delivery was delayed!! Ive sent out 5 or more emails to any email I can find requesting my money back. They keep emailing me offers but STILL no one has responded to my email!!! And I wont stop!! I think that is poor way to show what customer service care really is!!

  • Teresa W

    Date: 06/13/2024

    I placed an order the first of June 2024. Never received tracking information, order status, etc. I paid extra for the shipping and protection. I am highly disappointed as I placed this order in plenty of time for my son to receive for his first Father's *** present.I will never order from this company again.**************

  • Jessica D

    Date: 05/20/2024

    Like other comments below I ordered something for Mothers Day on April and received updates then when it was time to be shipped I got email saying the package has been lost and I could receive a 10% refund and then they would ship a new product. That product has not left pre shipment since May 8th and they emailed saying I could get a refund for shipping. After that they never replied anymore to my constant emails for updates. They dont even deserve a 1 star.

  • Jacob P

    Date: 05/14/2024

    Well, I ordered something for Mothers Day back on the beginning of April, and now its May 14th, and the only thing I have heard, back on last Wednesday that they were busy, and no response of when my order would be here. On their website, before Mothers Day, they had promos to order and that you would get it by Mothers Day! Never happened, my package is still at the warehouse

  • Christy C

    Date: 05/13/2024

    If I could not rate them a star I would. I ordered 2 items back mid April hoping to receive my items by mother's day. They did well with updating with info but then all a sudden it stopped and all I receive is emails of to buy more items when I haven't received my 1st items! Order number TRV *******. I looked up tracking info and it has been giving me that the label has been created. I believe I have been ripped off. Future buyers DONT buy!

  • Mark F

    Date: 05/11/2024

    Customer Service, what customer service?Ordered from this company and 3 weeks later no product. A **** label was created over 2 weeks ago, but its not been sent out. I have tried to contact customer support 3 times. No response at all. Order from this company at your own risk, I wont ever again.I know they will respond to this saying sorry and such. Its all a big scam

  • Stephanie R

    Date: 05/11/2024

    Order# TRV3817345 -I placed an order on April 20, 2024. I received constant automated emails about the status. Then I received numerous emails that there was a delay without any explanation. It is a Mothers Day gift and I have yet to receive it. I sent emails asking for a status and I have not heard back. I looked up the **** tracking number and it says they have not received the package from the shipper. I am not happy as there have been delays and lack of communication. The automated emails do not clarify and no response to my emails is very unprofessional. If I am unable to receive my original item, I want a full refund asap.

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