We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Data Analytics

Premise Data

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Analytics.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an app that contracts with users to gather data for them by doing small tasks in exchange for payment. Users cash out money owed to them via PayPal, Coinbase, or Payoneer. Since 2/22/23 my attempts to cash out have "failed". When contacting support, I was told that they are experiencing difficulty with their payment system. I have attempted to cash out many times with the same result. If you look at the most recent reviews of this app ("Premise") on the App Store, you will see that most of these recent reviews are from people who have also not been paid. However, this app continues to post new tasks daily.I believe it is illegal for a company to contract with someone to do work in promise for payment, and then refuse to pay them after the work has been completed. I feel that this app should be prevented from soliciting people to do work for which they are not going to pay. Many of these tasks involve finding and photographing specific products, which requires travel to a specific location, meaning people have used gas, in addition to their time to perform these tasks. Therefore, continuing to solicit people to do these things for no pay means this is basically a scam. I therefore believe that this company should be prevented from contracting with people to do new work, until they have paid all of the people that they owe for previous work.

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Premise data has been not paying the contributors for over a month now. Contributors are app users who do for example location based tasks and get paid for it. At this moment they still collect data but are paying *****. They copy-paste answers in their support and ********* they havent made a public statement about the issue and encourage people to download and contribute with promises to pay. I have made 27 consecutive days screenshots of the issue on cashing out, in case they would delete the info from their app. At this point claiming that it is a software issue does not hold ground. I have no hope in getting my money, but i want that new people would be warned and the app removed from the playstore and Apple store. It is not normal business practise but since it is in *******, not much can be done from Europe. Also every company, that uses their services also exploit the people who have been done the surveys and tasks in knowing that they would be paid.

  • Initial Complaint

    Date:03/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want to be paid for completing the test I did the job so I want to get paid.

  • Initial Complaint

    Date:11/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has rejected my survey responses multiple times. I have proactively reached out to reach a resolution with them, but they only ambiguously state to follow Community Guidelines and read instructions. One of my most recent service requests to them was: "I just completed surveys that were AGAIN rejected. I did not receive a satisfactory response the last time I requested information on this, just that it wasn't following policy. I am reading everything thoroughly and responding accurately. If I am still being flagged for "responding too quickly", this is clearly an issue your platform needs to address. I could leave the survey open longer to have more time count, but this seems like a ridiculous and inefficient workaround. From the inadequate response I received from customer service last time, this seems to be the implication of what I should do since I'm already reading and responding thoroughly and accurately. I would appreciate if my concerns could be addressed this time and my account balance adjusted accordingly."

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to complete surveys on a regular basis for this company. Recently my surveys started to be denied for no discernible reason. Eventually I found out that it was due to some sort of quality control - relating to what they perceived as, Please make sure to complete tasks more slowly, really reading and paying attention to all of the text that is presented. As this is not quantifiable and people read and respond at different times while still providing thoughtful answers (or at least I did), I cant recommend doing projects for this company as it will waste your time.

Premise Data is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.