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Business Profile

Diamonds

Brilliant Earth, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Brilliant Earth, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brilliant Earth, LLC has 15 locations, listed below.

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    Customer Review Ratings

    3.99

    Average of 226 Customer Reviews

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    Review Details

    • LeeAnne M

      Date: 07/18/2022

      I loved my ring at first, until it broke in half and I almost lost my **************. I only had my ring for 1.5 years. Brilliant Earth wouldnt even let me post a real review on their website!Please be careful. You might lose your $5,000 diamond because of their cheaply made settings. I had to have my ring rebuilt at a local jeweler for $1,000 less than 1.5 years after getting engaged. They have deleted my comments on their website and *********

    • Jessica M

      Date: 07/15/2022

      I have several pieces of jewelry from Brilliant Earth, it's great quality and beautiful!

    • Courtney R

      Date: 07/14/2022

      This company had my engagement ring to be resized and shipped it back via ***** with NO NAME ON IT. anyone could have gotten the package, and ***** defaulted to the last tenants name so I had to spend 2 hours on the phone resolving the issue, only to then have to go myself to ***** the next day to get the ring back myself. We have been waiting over 3 days for a call back from a supervisor that they told us would take 24 hours, even after I called to follow up with them yesterday. Absolutely horrible way to handle someone's very special, very expensive, insured property. A joke honestly. And still no response from a supervisor. Please save yourself the headache and purchase elsewhere

    • Devyn S

      Date: 07/14/2022

      I purchased a lab diamond engagement ring from Brilliant Earth. It was absolutely beautiful! It arrived the exact day that the company told me it would. Great experience, will buy from them again!!

    • Adam S

      Date: 07/14/2022

      I purchased a custom engagement ring from them. The ordering process was simple and informative. When I had further questions I called their customer service. They were fantastic in meeting my needs. My subtotal actually fell just shy for one of their free gift promotions. I asked & they included it anyway. I highly reccomend for not only ethical stones but quality product and service! I picked ** in ******. Store was beautiful. Staff was wonderful.

    • Laurie N

      Date: 07/13/2022

      We had a wonderful experience from beginning to end. The site was easy to navigate. The ring we picked out was delivered earlier than expected and it was perfect. Exactly what we wanted. It was beautiful.Would definitely recommend to anyone.

    Brilliant Earth, LLC is BBB Accredited.

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