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Business Profile

Ecommerce

The RealReal, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The RealReal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The RealReal, Inc. has 11 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 302 Customer Reviews

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    Review Details

    • Margarita B

      Date: 07/27/2022

      Beware. The Real Real lost my $20,600 ring and did not compensate for my loss. Do not send in your valuable items.

    • Adele L.

      Date: 07/26/2022

      TRR lost items I consigned with them months ago. I have been chasing them over phone, chat and email since June with poor result. Now they are in the process of buying out my items but they offer way less than they worth. Consigning with them I had the possibility to refuse a price and asked my items back for free. Here I have no way to get my items back. They are delaying buy-out, no manager is reaching out to me (I constantly leave my phone number and email) and they are trying not to compensate me. My items got lost on May 12th 2022 and I chased them every week now every day since. Never do they come back to me. They missed price an item (they offer $225 when it is at least $2225, and I have pictures to prove it) they have no idea what they are doing. I have filed a report with my ***************** and it went to Fraud. They advised to try criminal action, probably sent back to civil action. If anyone out there wants to team up for a common case, it would have more impact. I have pictures and proof of conversations with TRR. My goal it to get compensated for the exact value of the lost items then move on with my life. I do not intend to take any further action than that. FYI, TRR got active once Police report was file, I advise any victime to do the same.

    The RealReal, Inc. is BBB Accredited.

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