Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, Im reaching out regarding Geozilla subscription that I recently discovered has been renewing on a monthly basis. I initially downloaded the GeoZilla app to track a friends phone and, while I did receive an email confirming the activation of a premium subscription, I unfortunately did not pay close attention to it at the time, and did not expect any further charge on my bank account.Unfortunately, since then, Ive noticed two charges of $29.99 each applied to my bank account directly, and without email notification. As a single, occasional user of the app, I was not aware that I had entered into an ongoing paid subscription, nor did I intend to continue with a premium plan. Given that $60 is a significant amount for me, and I do not have the means or need to continue the subscription, I kindly request a full refund for the two monthly charges that have already been processed. Ive already reached out to the support team via email and just got indications about cancelling the subscription, which I did. Now, Id really appreciate your understanding and would be grateful for your prompt assistance in helping me get a refund shortly. Let me know if you will need additional information from my side to proceed with this request.Thank you very much and best regards.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/25/25 I lost my phone and clicked on GeoZilla ad to find it. It did NOT find my phone. It did charge me $2.99 & @ same time $9.99. I immediately contacted ****** to stop paying this andcontacted GeoZilla. ****** told me this was canceled on 4/25. B 5KF00880KG426923W 4/28 email received from GeoZilla saying my subscription is canceled and a $11.99 charge!5/19 email received from GeoZilla saying subscription is renewed -I didn't do this, my last communication was to cancel along with another charge of $11.99. 5/19. Since ****** allowed the Canceled charge, I closed my ****** account. 5/21 I learned I had to closed the ************** separately when they allowed a $1.99 ****** charge from a CLOSED Account. 5/23 I closed ************** 5/26 GeoZilla asked for a new payment method since ****** is closed- for an account that has now been closed 3xs. I noticed the GeoZilla app was back.5/27 I deleted the app and canceled GeoZilla again!Please make them stop!************** is NOT helping I have copies of all communications I am 73 yrs old and feel like this is a scam

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for one week trial sent cancel notice did not want service, the took two payments of $39.99, and $12.95 I have tried several attempts on there support help but get no responce

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a service that was on a trial period try. I paid the $2.99 for that on the day I signed up. I quickly realized that it wasnt the service I thought it was and canceled it. They took $29.99 out of my account yesterday 3-31-2025 for a subscription that I dont have. I sent an email and was given prompts on how to cancel my subscription. I tried to explain that I dont have a subscription and never heard back from anyone from GeoZilla. I just want them to right their wrong and refund my money.

• Initial Complaint

  Date:02/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wifes father was lost somewhere on a road trip and I downloaded this app to try and find him. The app didnt really work properly for starters, and secondly, I paid the $1 fee to use it for the day, and immediately cancelled it after it didnt work. I come to find a charge from it on my Apple Pay about a week later. I checked with Apple Pay and GeoZilla and turns out I got charged 9 days after I cancelled the subscription!!! After I send this to both Apple Pay and GeoZilla, GeoZilla then they told me there was terms and conditions that allow them to keep the money. I CANCELLED THE SUBSCRIPTION 2/1 THEY CHARGED ME ANYWAY ON 2/10! This should be illegal!!! At the end of the day if they refunded me Id have let it go but this should for sure be illegal! I followed this correctly so that I wouldnt get charged and the app didnt even work with what the service says it does!

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the trial period on Jan 21st to see if the app is exactly what I needed. I knew within minutes it was not what I expected and immediately contacted them via app message for request cancelation and refund of 3 charges $0.50, $6.99, $9.99. I never used the app, not once. After countless messages and emails daily, ***** only refunded me the $0.50 and the other $10 charge that came later for no reason. I let her know I would be giving a bad review and filing a complaint to BBB if I was not refunded the rest $6.99 & $9.99. She didn't care and neither does the company. It would be different ig I had actually used the app in ant sort of time period but I didn't. This is not only horrible customer service but a bad business model!! As I was making a review, I realized it was the 105th bad review for 1 star GeoZilla. Please help me get my money back

  Business Response

  Date: 02/10/2025

  Hello ********, 
    
  We sincerely apologize for any confusion with the subscription charge. We'll try to explain everything now. 
   
  The first charge goes for the trial period of the subscription $6.99; you also upgraded your subscription with our Special Offer at $9.99/month on top. This upgrade grants you access to such extra features as AR search in the crowd and Flight Status sharing.
   
  The other charge occurs due to an automatic renewal of your subscription. Each plan is followed by a fully functional subscription unless canceled. This information is explicitly available on the checkout page, as well as in the confirmation email sent to you after the purchase.
   
  We've canceled the Premium subscription per your request. It means that you won't get any charges in the future. 
   
  According to our Terms of Usage, the charges cannot be refunded. However, as an exception from our policies we went ahead and issued a refund for the purchase.
   
  If there's anything else you need assistance with please do not hesitate to contact us directly.
   
  Best Regards,
  GeoZilla Customer Success Team

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a one week trial ($6.99) and then was charged an additional $39.99. I'm sure it was somewhere in the fine print but I didn't see it. Showed up on ****** as a "recurring transaction". Luckily I was able to cancel further payments through ******. I contacted the company which sent me a generic email about how to cancel further transactions, but the email also generated a link to facilitate cancellation - the link didn't work.

  Business Response

  Date: 02/10/2025

  Hi there,

  We are sorry to hear about your negative experience.

  Please note that each plan automatically renews into a full-month subscription unless canceled before the renewal date. This information is stated on the checkout page and in the confirmation email titled "Welcome to GeoZilla", which you received after the purchase. As well as stated in our Terms of Use. Pay attention to the fact, that the app and/or account deletion doesnt automatically remove your paid subscription.

  We'd like to move forward and issue a refund as an exception from our policies, but, unfortunately, we are unable to do it on our side since a chargeback dispute with your bank has already been opened. Please note that the dispute resolution process may take up to 30 days. If you can withdraw your dispute, we would be happy to cooperate with you and issue a refund immediately.
  

  Hope for your understanding and cooperation.

  Sincerely,
  GeoZilla Customer Success Team

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was signing up for free a free trial phone tracker app company Geozilla. Com But I was charged 3xs $6.99 $9.99 $49.99 for something I haven't even used or was mislead. I would like a refund.

  Business Response

  Date: 02/10/2025

  Hi there,

  We are sorry to hear about your negative experience.

  Pay attention, that each plan is followed by a fully functional subscription unless canceled. This information is explicitly available on the checkout page.

  We have issued a full refund for the charges associated with your email. Please note, that in our system there were only $6.99 and $9.99 successful charges from your account and we couldnt locate any additional $49.99 charge you were referring to. If you could share a receipt screenshot and/or the purchase details we could take a deeper look into your request.

  Thank you in advance for your cooperation.

  Sincerely,
  GeoZilla Customer Success Team

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing GeoZilla Support to find out what this is about. I keep getting the run around. I did what they recommended and my bank card keeps getting billed. I have no account with them as you can see in the photo I am sending. They have no phone number to call. I don't know what else I can do to stop this. My bank states I have to settle it with them but how can I. It just keeps coming out of my bank account. I also have the emails I can forward to you if needed. Thank you

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription on 1.2.25. I sent them an email to confirm. They couldnt find my account, and then said that they cant cancel it. I tried to cancel it again on their website, but it doesnt give me the option. They make it impossible to cancel their subscription. Please help.