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Business Profile

Electronics and Technology

GeoZilla

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company enrolled me in their plan which I attempted to cancel the same day. Geozilla makes it extremely difficult to cancel and do not provide a customer service 800# to speak to a representative. I have been charged twice for $49 99 each for a total of $99.98. I am requesting a refund and I sent an email by reply to an email from them to cancel and refund all charges on my bank account. The charges were made in December 2024 and January 2025 to my debit card account.

  • Initial Complaint

    Date:12/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $6.99 on December 7, 2024, for a GeoZilla subscription that was never activated. Despite deleting my account and attempting to unsubscribe, I was later charged $49.99 on December 14, 2024, without authorization. Their website shows no active subscription, and customer support has only provided automated, unhelpful responses.I request a full refund for both charges ($6.99 and $49.99), confirmation that any subscriptions linked to my account are canceled, and assurance that no further charges will be made to my account.

  • Initial Complaint

    Date:11/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost my phone. I looked for a tracking app to help me find it. I saw the GeoZilla ad which demonstrated that they could find my phone within minutes by geo tracking. I signed up. As soon as I got into the app, it was clear that I needed a lot more information than I had available to find my phone. Then I started receiving weekly bills which was also strange for an app since apps usually charge by the month. I tried to contact them with no success. Finally I realized how to cancel the app via ***** after paying three weeks installment of ***** each. I want that money back since the app uses false promises in their advertising and their payment schedule is not clearly stated. They prey on people who lose their phones and are desperate to find them like me. Also because I didnt have my phone e I was not receiving the info they sent me about the app which I purchased via a relatives phone. I tried to dispute via credit card but wasnt able to due to credit cards process.

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company presented itself as a company to track a phone number for a price of approximately 7.99. After paying for the service it SWITCHED to you having to have the person download the app in order to track the number. I requested to have the service canceled they lied and said they would cancel via email then I was charged a fee of *****. I never agreed to this they ALSO have not answered emails in regards to the 1st inital cancelation NOR the extra ***** that was stolen. I will go through ALL CHANNELS UNTILL I AM REFUNDED. THIS IS THE ***** SCAM IVE EVER BEEN APART OF.

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 8, 2024 I purchased a one month premium subscription with GeoZilla for $6.99 for the first 7 days. That same day, in the evening I followed protocol and emailed their customer support stating that I would like to cancel said subscription and receive my refund. Said policy states, Your account will be automatically charged for ********* Premium membership according to the selected price unless you cancel before the end of your current subscription period.Cancel anytime by contacting our support team at *********************************** However, whenever I attempt to email said support I get an automatic response saying theyll respond in 5-7 business days. Furthermore, after the initial 7 days I got charged $39.99 on October 14, 2024 and I sent them another email attempting to cancel my subscription and obtain a refund. I have then contacted them on the 15th, 16th and today the 20th to no avail. All I want to do is cancel my subscription and be refunded as according to their policy.

    Business Response

    Date: 10/23/2024

    Hi there,

    We are extremely sorry for the negative support experience.

    As it was mentioned to user in our auto-reply, it really take us more time than usual to proceed the customers request at the moment. But we are actively working on the processes improvement to prevent that from happening in the future.

    We have canceled customer's subscription and, sure thing, we've issued a refund in the amount of $46.98. Below we're attaching the history of communication with the user, confirming that they've received our response.

    If there's anything else we can help with please, let us know.

    Best Regards,
    Kanstantsin from GeoZilla Customer Success Team

    Customer Answer

    Date: 10/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Trinity ********

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother's phone was lost so I downloaded geozilla to find it. When I put in her phone number the geozilla app said the location of her phone was found, so I signed up for the service. After I subscribed, that is when GeoZilla told me that it could only track phones if the phone I wanted to track answered a text giving them permission to share the location. Obviously if the phone is lost, a text cannot be answered giving permission. Then, when I tried to cancel immediately, they said to email them. They said they would respond in 5 to 7 days, and have thus far tried to charge my card $39.99 three different times. Thankfully, my bank denied these charges. However, they did charge $6.99 and received that money.

    Business Response

    Date: 10/23/2024

    Hi there,

    We're extremely sorry to hear about the user's negative experience.

    We'll take their feedback into consideration while working on the future versions of the app. Additionally, from the customer service side, we can share, that we are actively working on the support process improvement to prevent our customers from negative support experience in the future.

    The $6.99 charge the user complaints about is the price for the trial, which converts (if not canceled) in full-paid subscription automatically. Per customer's request we have issued refund for that charge as well as canceled their subscription.

    If there's anything else we can help with please, let us know.

    Best Regards,
    Kanstantsin from GeoZilla Customer Success Team

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/5/24 I purchased a trial membership that ended up charging me the full price of $19.99 immediately instead. The claim on the website disappeared for what service I was supposed to be signing up for. What I actually got was completely different. After several days of emails to their support staff including the first within 10 minutes of signing up, they finally said they wouldn't refund it.

    Customer Answer

    Date: 10/04/2024

    Hello, this is ******** Mogus with Complaint #********.  I just wanted to update that the company finally reached out to me and refunded me.  Thank you.

GeoZilla is NOT a BBB Accredited Business.

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