Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Checkr, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did my background and today 7/8/2025 I received a copy of my background which disqualified me from a below minimum pay opportunity. The report had all my information mixed up. Correct information, however in the wrong places. This same company did 3 prior background checks which were accurate . This last background check is a complete disaster of my information and should be corrected immediately.

  

  Business Response

  Date: 07/09/2025

  
  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
  
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23573363
  
  I am rejecting this response because: I've entered my correct and up to date residency information. Your platform doesn't allow change of address when as needed,  only at the start of downloading the app,  which is what I did.  So my background check done for only one company was done up to 4 years ago and not up to date.  Nobody responded to me after dispute via email due to the fact of not being allowed to dispute any other way. You need up to date information to do a background check.  And that wasn't done and can't stay as is.

  
  Sincerely,
  
  ******* **** Jr 

  

  Business Response

  Date: 07/13/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state *************************** (DMV) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Checkr, Inc. regarding the reporting of outdated and legally protected personal information, in violation of my rights under the Fair Credit Reporting Act (FCRA), 15U.S.C. 1681 et seq., and related consumer protection statutes.Consumer Information:* Name: Quienece ******** * DOB: *************** * Address: *************************************** * Phone: ************ Nature of Complaint:1. Checkr is currently reporting personal information that is outdated, inaccurate, or beyond the permissible reporting timeframe defined by the FCRAspecifically, records older than seven years, or those expunged or sealed. Under FCRA, **** must maintain strict procedures to ensure all reported data is accurate, timely, and complete, and must remove or update information that is disputed or cannot be verifiedI submitted a written request for deletion of this information on [exact date you requested deletion], in accordance with my rights under FCRA and state privacy laws. Once notified of inaccurate or outdated information, the reporting agency must conduct a thorough reinvestigation within **************************** correct any unverifiable information Despite this request, Checkr has failed to delete or correct the disputed information. Under federal law, they are required to remove unverified or outdated records after proper dispute .This failure has caused me serious harm[e.g., job applications denied, housing denied, reputational damage]. It represents a willful disregard for my legal rights and obligations under ****. I am entitled to recovery of actual and statutory damages, attorneys fees, and court costs Requested Outcome:* Immediate deletion of all outdated, inaccurate, or unverified personal information from Checkrs database.* Written confirmation of deletion and the specific records removed.* A statement that Checkr will not reinsert the deleted information without notifying me i

  

  Business Response

  Date: 07/09/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23569646
  
  I am rejecting this response because:
  Because the company is reporting inaccurate information and things thats past 7 years 15usc 1681 c violations of consumer law and also I never signed a contract with the company agreeing to give anyone my information Must obtain standalone disclosure and written consent before conducting a background check

  Must provide the full consumer report if you request it, and allow you to dispute inaccuracies ?.
  Can be held civilly liable: consumers can sue for willful or negligent violations and recover damages 15?U.S.C. ?1681b(b)(2)(A) mandates that a consumer reporting agency must get written consent after a standalone disclosure before running a consumer report.
  15?U.S.C. ?1681g requires them to provide a summary of rights, methods to obtain the report, and dispute procedures when you request your file
  Sincerely,
  
  Quienece ********

  

  Business Response

  Date: 07/13/2025

  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company who contracts me to do work requested a background check through Checkr on 6/26. Immediately a majority of the report was completed and my motor vehicle report was fully completed and I was given an estimated completion date of 6/27 which it was no completed by. On 7/2 I received an updated estimated date of 7/1. This company has completed reports for me in the past in 1-3 days tops. I have no criminal record or anything that would need further investigation. The lack of transparency with this company really scares me since they have all my personal information and access to records I cant even access and they cant not even update me with where they are in the process or what the hold up is or anything. They have already cost me thousands of dollars dude to not being able to work for over a week with no information provided to me and no optional contact to get more information. I believe someone that is providing a service such as this should have to be more transparent with its customers and provide regular updates while they are in possession of a persons person identification information. Since there is no one to speak to I am worried about the validity of this company and if my information is getting passed out to whoever they please for whatever reason they please. I understand some things may take longer for whatever reason but to keep customers in the dark about the processes preventing them from working should be illegal.

  

  Business Response

  Date: 07/07/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2025, I contracted with Checkr as an employer for a background check on a new prospective employee. I selected a $59.99 package and added a $35 employment check. After completing the check I was charged an additional $119.90. I assumed a simple billing mistake, but was told that Checkr had passed through 3rd party costs to me. In advertising their original service Checkr was disingenuous about their pricing and performed a "bait and switch" to get my business. I have asked what 3rd party fees they paid - but they have refused to disclose them. In short - I was conned.

  

  Business Response

  Date: 07/07/2025

  
  Thank you for reaching out. It seems that a member of our support team has already reached out to you via email. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My background check is coming back with something on it that should not be on there. I have now disputed it four times with checkr and every time I dispute it within five minutes I get an email saying its denied. First of all how does that even give them enough time to do investigation!? Second of all its not accurate and it should not be on there and they are refusing to help. Third of all I am being refused to speak to a supervisor a manager, and no one is helping to resolve my problem. I have been driving for DoorDash for 6+ years and now all of a sudden this thing is on my background report and its hindering my ability to work and this is my only source of income. They have froze my DoorDash account. It is locked because of checkr and Im unable to work and due to being unable to work also means Im unable to pay for my hotel that I pay for on a nightly basis so I have somewhere to sleep and also provides me with the ability to eat every day and I havent been able to work because of this so now I have nowhere to sleep and nothing to eat. And what do they say, oh, Ill follow up by email in which they never do

  

  Business Response

  Date: 07/07/2025

  
  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr committed 2 serious Fair Credit Reporting Act (FCRA) violations in their recent handling of my background ************************ request. They failed to properly reinvestigate the inaccurate information that appeared in my background report dated March 15, 2025. That same day, I submitted a formal dispute requesting a reinvestigation of errors in my report, including the charge type of alleged traffic violations. Checkr failed to correct the inaccuracies and did not provide a satisfactory explanation or evidence supporting the continued reporting of the disputed information. There is also evidence that supports Checkr did NOT conduct the reinvestigation at all. On March 27, 2025, Checkr responded, claiming that a reinvestigation had been completed and that no inaccuracies were found. However, in an email correspondence on March 31, 2025, a Checkr representative contradicted that by stating that I had "not identified any specific item(s) on your report as being inaccurate," and asked me to resubmit my disputes. This contradictory response, and Checkr's failure to verify or even acknowledge the clear disputes already submitted, suggests that they never actually conducted a reasonable reinvestigation as required under 15 U.S.C. 1681i(a). Moreover, the continued publication of inaccurate or misleading information to prospective employers violates 15 U.S.C. 1681e(b), which mandates that consumer reporting agencies maintain maximum possible accuracy in the information they furnish. Checkr failed to correct this error and conduct a reasonable reinvestigation within the timeframe required under the ****; they ignored me for 70 days, which is another violation of my rights. As a direct result, I have suffered harm, including two lost job opportunities, emotional distress, reputational harm, financial hardship, and statutory damages. Checkr is a shady company, and the BBB should reassess its "A+" rating with all these 1-star reviews directly from consumers.

  

  Business Response

  Date: 07/07/2025

  
  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23541846
  
  I am rejecting this response because Checkr provided a non-substantive canned reply that completely sidesteps the key FCRA issues and factual contradictions I raised in my original complaint. While disappointing, this response is unfortunately not surprising; it aligns with a consistent pattern of dismissiveness and evasiveness Ive experienced over the past 4 months while trying to resolve this issuethrough numerous emails, mailed correspondence, and even a formal CFPB complaint filed on May 23, 2025. I want to emphasize that this generic response from Checkr is actually identical to the one they gave me on May 27th through my formal CFPB complaint. Despite multiple efforts on my part to clarify the inaccuracies in my background report, Checkr has never addressed the specific disputed information, nor provided any evidence or documentation to support their reporting decisions.
  In fact, I even mailed Checkr a detailed written letter outlining the dispute and requesting specific relief including reasonable compensation for the harm caused. That letter was ignored entirely, especially the parts about resolution. This repeated pattern shows Checkr is not taking its obligations seriously or making a good-faith effort to engage with consumers who are harmed by their reporting.

  Despite my detailed explanation of serious Fair Credit Reporting Act (FCRA) violations, Checkr did not address:

  Their contradictory internal communications: Claiming a reinvestigation was completed on March 27, 2025, and then claiming just days later on March 31st that I had not identified specific inaccuracies to dispute despite having done so with supporting documentation.
  Their failure to explain or provide evidence supporting the continued reporting of the disputed items.
  Their refusal to describe the actual reinvestigation procedures used in my specific case, as required by 15 U.S.C. 1681i(a)(6)(B)(iii).

  This type of vague and generic reply is part of a broader pattern of bad faith handling of consumer disputes, and a blatant attempt to appear compliant while avoiding accountability.
  As a direct result of these FCRA violations, I have suffered:

  Two lost job opportunities due to the inaccurate report
  Financial hardship and emotional distress
  Reputational harm and lost time attempting to fix errors Checkr refused to meaningfully address

  Call to Action:
  I request that this complaint remain open, unresolved, and visible until Checkr provides a good-faith, compliant response as required under the Fair Credit Reporting Act. Checkr must provide:

  A written explanation of the specific reinvestigation procedures used in my specific case
  Any supporting evidence used to justify the continued reporting
  A direct response to the March 31st contradiction
  Confirmation that this disputed data will no longer be shared with employers

  I am actively preparing formal legal action under the Fair Credit Reporting Act and reserve all rights to escalate this matter to the ************************ (***), and the Maryland Attorney General. If Checkr fails to provide a sufficient and specific response to my concerns as required under 15 U.S.C. 1681i, I again request that this complaint remain publicly unresolved to reflect the ongoing nature of the harm and the companys noncompliance.

  I will continue to pursue appropriate channels to hold Checkr accountable. Given the pattern of unresolved FCRA violations and hundreds of similar 1-star reviews/complaints, I strongly urge the BBB to reassess Checkrs "A+" rating, which misrepresents their treatment of consumers and their refusal to address matters in good faith.

   

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/09/2025

  
  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to drive for **** Eats and was blocked from onboarding due to a suspended background check by Checkr, caused by an SSN trace error. I provided my correct Social Security Number, but Checkr states that only **** can request a new background check. **** says they cannot request a new report and directs me back to Checkr.This back-and-forth has left me stuck in a loop for weeks, unable to correct the issue or start working. Neither company is taking responsibility to resolve the problem. I have screenshots of both companies blaming each other and refusing to help. I request Checkr reopen or correct my background check or allow **** to submit a new one, so I can continue onboarding.

  

  Business Response

  Date: 06/30/2025

  Thanks for contacting us! I've looked up your background report and it appears that we are unable to complete your Social Security Number (***) Trace based on the information you provided.
  For **** reports, Checkr is not able to accept *** documentation directly from candidates to resolve the *** Trace-related issue. If you have any additional questions, please reach out to **** Support.
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CHECKER IS IN VIOLATION OF THE FAIR CREDIT REPORTING ACT ON CONSUMERS AND WHICH THEY REPORT OUTDATED OR NON-RELEVANT INFORMATION THEY DO NOT GET PERMISSION FROM THE CONSUMER UNDER PERMISSIBLE PURPOSES AND THEY ARE CONDUCTING SHADY BUSINESS PRACTICES. BECAUSE OF THEM REPORTING OUTDATED IRRELEVANT INFORMATION TO THE COMPANIES WHO SEEK TO DO BACKGROUND CHECKS CHECKR PICS AND CHOOSES WHAT TO OMIT AND WHAT TO EXPOSE.. HOWEVER IF YOU DO NOT HAVE A CONVICTION OR THE CHARGE IS OVER ***** YEARS OLD AND IT'S NOT A LEVEL TWO BACKGROUND CHECK WHY IS THIS COMPANY REPORTING WRONG INFORMATION TO HINDER US FROM OBTAINING CREDIT EMPLOYMENT HOUSING AND ANY OTHER THING THAT WE ARE RIGHTFULLY ENTITLED TO. THIS COMPANY HAS BEEN HINDERING ME SINCE 2017. I HAVE NO CHARGES OR FELONIES ON MY RECORD THAT WOULD HINDER ME FROM FINDING EMPLOYMENT HOUSING OR CREDIT. THE **** THIS COMPANY BIASED ME IS UTTERLY DISGUSTING. CASE IN POINT 2021 I APPLIED FOR **** EATS DELIVERY AS WELL AS DOORDASH DELIVERY WELL LO AND BEHOLD, THE SAME RECORD CHECKS RESULTED IN DOORDASH DENY ME BUT **** EATS EMPLOYING ME. NOW YEARS LATER, I COME BACK TO REAPPLY FOR **** EATS AND THEY ARE GOING OFF OLD OUTDATED BACKGROUND CHECK INFO. FROM 2022 WHICH IS THE LAST CHECK CHECKR HAS DONE. I CONTACTED THEM TO ADVISE THEM OF THEIR ERROR AND REQUEST A COMPLETE COPY OF MY FILE THEY HAVE IN THEIR POSSESSION. I REQUESTED **** EATS TO RUN A NEW BACKGROUND CHECK AND THEY TOLD ME BASED ON THE OLD BACKGROUND CHECK I DON'T QUALIFY.. WHICH IS STRANGE BECAUSE I WAS JUST EMPLOYED WITH THEM OCTOBER OF 2024.

  

  Business Response

  Date: 06/30/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23527412, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Tia T

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Checkr for mishandling my background check, which is preventing me from returning to work with *****Despite completing all other requirements, my background check has been delayed for nearly two weeks. Now, Ive been told it wont be completed until July 10th. This extended delay is causing significant financial hardship as I cannot work or support my family.Checkrs standard procedure is to complete background checks within a few days. When I recently applied for Lyft, my check was completed in just a few days. However, with ***** the process has been repeatedly delayed.I confirmed with **** that everything else on my account is ready; the only pending item is the criminal background check. **** representatives are unsure why this check is being handled separately or why its taking so long.The criminal background check and motor vehicle report (MVR) were supposed to be processed simultaneously, but Checkr completed my MVR first and only started the criminal check afterward, causing further delay. This is not standard practice.While focusing on the current delay, I must mention I have faced ongoing issues with Checkrs reporting in the past. I previously had to dispute and remove outdated or inaccurate information from my reports, which took considerable time and effort. These recurring problems raise concerns about Checkrs efficiency and accuracy.I respectfully request that Checkr immediately complete my background check, provide a clear explanation for the delays, and review their procedures to ensure timely and accurate reporting in the future.Thank you for your attention.

  

  Business Response

  Date: 06/27/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23523688
  
  I am rejecting this response because:
  Dear Better Business Bureau and Checkr,
  Thank you for your response, but my core concerns remain unaddressed.
  Based on my previous experience with both **** and Lyft background checks conducted through Checkr, the process has always been completed promptly and all at oncenot split up or delayed as it is now. Even just a month ago with Lyft, my entire background check was completed in less than a week.
  Checkrs own website states:
  Most background checks are completed in 3 to 7 business days, but some may take longer.
  On average, employment background checks conducted through a CRA typically take three to five days.
  89% of criminal background checks are completed within one hour.
  Driving record (***) check: >1 hour to 1-3 business days.
  In my current case for ****, it took Checkr two full weeks just to complete the *** check, which is far outside the advertised 13 business days. On June 23, 2025, after waiting two weeks, I received an incomplete background checkonly the *** was included, and the criminal background check was missing. This forced **** to contact Checkr on June 24th to request the criminal background check, because Checkr failed to do their job the first time. Now, my portal status has changed from paused to showing an estimated completion date of July 18th, meaning my wait will exceed a month.
  These practices amount to deception and false advertising. Checkrs website promises fast, efficient, and thorough background checks, but my experience has been the opposite. Even compared to other background check vendors, it is unheard of for a standard employment checkeven with mild delaysto take over a month.
  It is especially troubling that Checkr wastes no time and faces no delays when it comes to sharing derogatory or negative information with employers. For example, shortly after I was cleared on the background check for Lyft, the very next day Checkr revised my report to include the *** case and immediately flagged me for Lyft to consider. There was no delay in reporting negative informationonly in completing routine or positive checks does the process stall.
  To make matters worse, it turns out the derogatory item Checkr sharedthe *** casewas not even supposed to be included in my background check, as it is not a criminal matter and has nothing to do with my driving record or criminal background. This is a serious error that could have unfairly impacted my employment.
  This ongoing delay is now resulting in lost wages and financial hardship, as I am unable to work and support my family. There have been no changes in my background or status to justify this extended delay, making the situation even more unreasonable and concerning.
  All other requirements for my employment are completeonly Checkrs delay is preventing me from returning to work and earning income.
  I respectfully request an immediate explanation for these delays, immediate completion of my background check, and assurance that only appropriate information will be included in my reports going forward.
  Thank you for your attention.
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 07/07/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing incorrect and misleading information contained in the pre-adverse action notice received through Roadie. The language implies that I am unemployed, on public assistance, or a victim of identity theft. I never stated or authorized such disclosures.These statements are inaccurate, violate my rights under the Fair Credit Reporting Act (15 U.S.C. 1681i), and are adversely affecting my employment opportunities. I demand immediate correction and removal of all such references. Supporting documents are attached.Sincerely,******** ***** DL# ************** Phone: ************** Email: ******************

  

  Business Response

  Date: 06/27/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.