Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* provides background reports to ****. On June 13, I filed a dispute regarding a report. On June 14, I spoke with the company asking them to cancel my dispute in which they said it would be completed no longer five business days today we are on nine business days. This has adversely affected me, causing me not to be able to work with **** as theyre waiting for checker to cancel this dispute so they may move forward. They shouldve been done in five business days or They are causing a negative impact on me and my daughters life.

  

  Business Response

  Date: 06/27/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.

  Customer Answer

  Date: 06/29/2025

   
  Complaint: 23522539
  
  I am rejecting this response because: This would count as the 5th response Ive received from Checkr with the same messaging.  This has been a complete horror story how they conduct their business and treat people.  
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 07/07/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been driving for **** since June 2024, but my background check suddenly became delayed for months due to an unresolved issue with retrieving my Motor Vehicle Record (MVR).**** has repeatedly told me via support messages that my MVR is not available electronically, and that I need to obtain an official copy, which I have done, from my local *** and upload it to the Checkr Candidate Portal. However, Checkr has responded multiple times saying they do not accept any documents related to license status or MVRs and that I need to speak with **** instead.They also suggest I contact the *** to "investigate the issue," but I have done that - and the *** confirms that my information is accurate and there is nothing they can do to assist. I have not changed states, names, or licenses. I've contacted both companies numerous times. Neither **** nor Checkr is accepting responsibility or providing a way for me to resolve this issue. **** tells me to upload something to a portal that does not allow uploads, and Checkr says they do not accept uploads "at this time." Checkr has suspended my background check four times, and canceled once. **** continually responds with robotic answers that tell me to rectify the situation with the client portal on checker. Checkr tells me to go to the ***

  

  Business Response

  Date: 06/27/2025

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread. We are unable to provide direct support via this platform.

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23519046
  
  I am rejecting this response because:

  Neither has there been nor is there absolutely any email communication between this company and I. They only provide there online chat support to communicate with them. As seen in the screen shots, through their online support chat, they communicated there is nothing they can do. When **** has communicated multiple times from their supervisors that this issue is a Checkr issue, and the Mvd has multiple times confirmed nothing has changed. This seems like another attempt to ignore my request for help and blow me off. 

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/07/2025

  Thanks for contacting us! I've looked up your background report and it appears that we are unable to complete your Social Security Number (***) Trace based on the information you provided.
  For **** reports, Checkr is not able to accept *** documentation directly from candidates to resolve the *** Trace-related issue. If you have any additional questions, please reach out to **** Support.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23519046
  
  I am rejecting this response because, as stated before **** continues to point me back to Checkr to resolve.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/13/2025

  I apologize if there has been a discrepancy or misunderstanding, but unfortunately, Checkr is not able to assist with this issue for **** reports or accept *** documentation directly from candidates to resolve the *** Trace-related issue. If you have any additional questions, please reach out to **** Support by clicking here.

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23519046
  
  I am rejecting this response because: then this is an issue between you and ***** Since you cannot assist me and **** continues to point to Checkr being the only avenue the issue can be resolved, I have been stuck back an forth on their support and your support with no one resolving a SIMPLE issue. I have not been able to drive **** for MONTHS now. And would like compensation for this lost time. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th, I submit my information for Spark requirement checks on mvr and background! Prior to that I was using the app for months, so Im not sure if the check was random or just mandatory but the biggest problem is CHECKR! You guys give out an estimated completion just for you guys to keep pushing it back every day it reaches the completion day! The support chat is by far the WORST Ive come across and should be ashamed of the lack of service it provides! Automated responses from bots and when you do get connect with an agent theyre just as ai with the preselected prompts! I have been waiting and waiting calling and calling and cant get through to anyone about anything! Im not understanding how I was approved so fast just months ago! Now, all of a sudden its treating my background check as if I was a Russian spy. I let the agent know that I would be leaving a review/complaint because they were absolutely NO HELP. By far the worst possible time to be doing this to people with inflation as high as it is and people have to do what they can for a living all to be given the run around on a background check that was not long ago approved and completed within 2 days. This is embarrassing for a company to be so unprofessional!

  

  Business Response

  Date: 06/25/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23516115
  
  I am rejecting this response because: it doesnt make any since that when I first applied it didnt even take this long. Now all of a sudden theres a delay? That was only 3/4 months ago that I first had to be checked.. Nothing has changed so that in fact makes no sense to me! Theres no urgency with this company and its highly unfortunate and quite frankly i would have preferred to get the documents and mail them myself because you guys clearly wont understand that this is frustrating far beyond explanation!
  
  Sincerely,
  
  Taivion *******

  

  Business Response

  Date: 06/27/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have not provided the service that are supposed to to. No communication about my background. No human help system. They cant get the check done in a timely manner because they have taking on too much business. They are suppose to give you a heads up about your check being renewed which they did not and now I havent worked in over a week with no communication from them. My check has stalled out this company needs to be investigated and shut down for their illegal practices

  

  Business Response

  Date: 06/23/2025

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.
  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 
  Please also note that based on the request of the company you have applied to work with, we may search counties where you currently live or that may be associated with your address history, and those counties may or may not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  Thank you for your patience.
  
  

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sending out old background checks to companies. On the website it states after a certain amount of years the application would be considered. Checkr is denying people from they own stand point. I dont think its fair because its checkr job to submit people background checks to these companies. The time frame facts should be updated accurately and not submit something from 2015 its 2025 such a bad job in your profession.

  

  Business Response

  Date: 06/20/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They start off by saying your background check only takes 2-3 days, as soon as submitted it takes 3-5 and I am going on my second week waiting for a this I have no history, nothing so it shouldnt take that long I have never had it take this long.

  

  Business Response

  Date: 06/18/2025

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.
  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 
  Please also note that based on the request of the company you have applied to work with, we may search counties where you currently live or that may be associated with your address history, and those counties may or may not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  Thank you for your patience.
  
  

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***** *******

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Checkr app said my background check would finish on a date sooner than what it has changed to now. When I reached out to customer service, the agent was condescending and not professional. It has been now 2 weeks since my background check has been submitted. Ive finally gotten in contact with a supervisor who gave me probably the same copy and paste response he gives everyone. Then I got an email today saying my case is closed after I sent a message to the supervisor about the employee and got no response. Background checks in the past have only taken 2-3 days to complete. Theirs no reason this should be taking this long, if its because of the current political climate maybe they should leave their good for nothing liberal nothing but chaos state and find a location better suited to handle background checks.

  

  Business Response

  Date: 06/18/2025

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.
  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 
  Please also note that based on the request of the company you have applied to work with, we may search counties where you currently live or that may be associated with your address history, and those counties may or may not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  Thank you for your patience.
  

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23477479
  
  I am rejecting this response because:
  
  their was no addressing of the chat agents unprofessionalism. I asked for a supervisor and he repeatedly told me he wouldnt be able to provide me one. The. Eventually he said he wouldnt have a supervisor contact me. It never happened. I didnt get contacted by a supervisor until I threatened to report to the BBB. If you cannot give us our background checks in a timely manner, quit giving us ETAs. I have a new *** that says it should be done today, yet here I am. 
  

  
  ******* ******

  

  Business Response

  Date: 06/25/2025

  Thanks for reaching out! I've verified that your background report is complete and ready to download from the Candidate Portal. A Summary of Your Rights Under the Fair Credit Reporting Act can be located here.
  If you have any questions about your application or eligibility, please contact the company you applied with directly.
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday June 5, I submitted a request for a background check to be completed for an employee in a very important position at the university where I am the HR director. Since starting with this organization, every single background check we have done through Checkr has been complete within one to two days. It's been a week now and Checkr is saying that they are not able to clear this background check because they are waiting on records from a location that this person lived in almost two decades ago. It specifically states in ALL of their background check language that they will only go back 7 years for the county searches. This county never should have been searched to begin with. I called this county which is ************************** and they said that they do not do such records by hand and it can all be accessed electronically and results can be completed in seconds. Checkr refuses to answer my question about why they are checking these records when they explicitly tell the applicant and the employer that they will not check back longer than 7 years. This delay is jeopardizing our university athletics deparment and could cause us to lose the candidate. This company is conducting illegal background checks and are ****** to their customers about it. They offered no resolution or even assistance and threatened to cancel the background check entirely and not refund our money that we paid for it. They stated that they "do not have a phone number" so they denied me the opportunity to speak to someone to help with this issue. When I let them know I was filing this complaint they said go ahead they do not care. This is absolutely one of the worst if not the worst customer service experiences I have ever had. It wasn't just that they couldn't resolve the issue. They treated me like I was stupid and these serious concerns didn't matter to them one bit. I have never been compelled to file a report to this agency, but this experience was awful.

  

  Business Response

  Date: 06/17/2025

  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  
  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread. 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr did background check and for some reason I was denied employment, I contacted Checkr to advise there must be some Inaccuracy with background because I have a clean record. They have yet to resolve the issue.

  

  Business Response

  Date: 06/17/2025

  Thank you for reaching out to us.
  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Losing thousands of dollars due to delay in background check. Its been 3 weeks with nothing further than its in the final stages and processing normally. The completion date changed to yesterday and now is just not even there. There should be a law against taking so long people are losing thousands of dollars of employment due to these delays. Somebody should sue for lost wages.

  

  Business Response

  Date: 06/17/2025

  Thank you for reaching out to us.
  I've verified that your background reports are complete and ready to download from the Candidate Portal.
  Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.