Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LendingClub Corporation has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  Lending Club

  P.O. Box 1309 Coppell, TX 75019

• 

  LendingClub Corporation

  1 Harbor St Boston, MA 02210-2359

• 

  LendingClub

  3113 Clearview Dr Indianapolis, IN 46228-1067

• 

  Lending Club

  7550 Corporate Way Eden Prairie, MN 55344-2045

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my car with another lender and **** from Rateworks called ************ to ask for payoff and address where to send the payoff too. The **************** gave **** the wrong address to send payoff too. The address was to ************ in ****. The office that received the check was their title transfer department. This was the address where **** was told to send payment and forms too. They originally received the check on July 26th. This is the email I received from **** - It appears theyve had the check since 7/26. We sent via **** Certified Firist Class 7/22, I contacted a customer service rep and they provided ******************************************** as the address to send the check to. **** Tracking: **** **** **** **** **** 72. I spoke with ************ Customer service asking them why they have not cashed the check yet. They told me they never received the check. I told them they did and gave them address where he was told to send it. They advised me that the address was incorrect and they will need to send a new check. I emailed and called **** and they stopped payment and re-issued the check because he was told it could take weeks to see where this other check was located. They reissued the check and sent to the address again where he was told by ****************. They received the new check on Aug 4, 2022 @ 2:01 PM and they processed the check on Aug 5, 2022. I feel they should backdate the check to July 26th because that was when ************ first received the check. I spoke with **** from ************ payments and was rude to no end and I told her that I was still waiting for a supervisor call from last week that I never got. I told her I expected a call back from one of the managers because on how upset I am with them on when they processed the check. Both **** and I were told that they would backdate the check to July 26th by ***** in **************** Payments Department.

  

  Business Response

  Date: 08/19/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ****** Veneighs Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that a payoff payment was sent to LendingClub in July 2022. Due to an error on the part of our customer service, an incorrect address was provided and the check was mailed to the wrong address. When the error was identified, the correct mailing address was provided so that another check could be sent. We apologize for ****** Veneighs experience and well use their feedback to improve our service, and we hope that we can regain their confidence in the future.
  
  LendingClub records confirm that a check to pay the account in full was received on August 15, 2022. LendingClub is currently processing the payment to the account and will have an effective date of July 26, 2022. Any overpayment on the account will be reimbursed directly to ***************************.
  
  We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If  *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
  

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is what I wanted with ************.  They have been in contact with me but for some reason when they call, no one is on the other end when I pick up the line.  I do appreciate ************ for fixing this issue.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive filed 6 complaints to ******************** about my credit report always not showing making 2 months + payments to ************* The balance owed is always off *******. I made to extra principle payments $2500 & 750. And was explicit about direct to principal and they didnt do it they had internet deductions out of the payments. My Spouse had a loan also and they did the same thing to her. I called LC customer service manager and complained. This was 3 different ** persons that she said need training then I complained about why they arent reporting payments to the credit agencies for 2 months +. She said they report it 2 days after payment. For 2 years from the beginning Payments have not been report for 2 months. She blamed it on Equifax and Transunion, I put another complaint to them credit agencies and they put zeros in my credit report for **** ****** meaning they have no information to report to update. In my opinion and experience ************ intentional did all the principal one time payment s to myself and Spouse incorrectly to get extra interest out of those principle only payments. In my option LC is intention not to report payments and making the customer credit reports showing higher balances for 2 extra months. Every file complaint to major credit burea nothing changes for 2 years. I called again today , explaining to ***** and got hung up on. Then I called back and was put on hold for over 30 minutes saying the ** manager was being transferred. Then I was told they already email me a complaint form to complete while holding but now 5 hours later in never show ** in my email. I confirmed the email address with them . They had no intention of helping me today and wasted my time. I explained to them Im not happy and am going to start complaining to BBB for now on.

  

  Business Response

  Date: 08/17/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that ******************* received a balance transfer loan through the LendingClub marketplace on February 27, 2020. Contractual monthly payments have been received on the loan from March 2020 to August 2022.
  
  LendingClub offers borrowers several options for making their monthly payments. Payments can be automatically deducted from a verified bank account, checks can be sent,borrowers can authorize one-time ACH payments by phone or a payment can be authorized using *********. We give all borrowers a 15-day grace ****** to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. Borrowers are also able to make extra principal payments that are applied to the principal balance, which decreases the total cost of the loan and the total interest paid over the life of the loan. There are no prepayment penalties or fees for making additional payments or paying off a loan early.
  
  On February 8, 2021, ******************* requested that their monthly payment be increased by $130.00 to ensure more of the contractual monthly payment was applied to the principal balance. LendingClub records indicate that payments of $757.28 were received monthly beginning in February 2022, and the payments were correctly disbursed to the interest and principal balances respectively.
  
  On May 20, 2022, ******************* contacted LendingClub to schedule an additional principal payment of $2,500.00. Due to an error on the part of our customer service, the payment was not processed properly, and $12.33 was applied to the interest amount; the remaining $2487.67 was applied to the principal balance. ******************* contacted LendingClub again on July 2, ************************************************************* the amount of $757.28. The payment was successfully processed on July 3, 2022 and only applied to the principal balance. We sincerely apologize for the previous error on the part of our customer service and advise that we have taken appropriate action in an effort to provide better customer service
  
  Upon receipt of this complaint, a thorough investigation was conducted to ensure that all account information has been accurately reported to the credit bureaus; it was determined that all information reported to the credit bureaus is correct. LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on an account may be reflected in a borrowers credit report, as well as a record of on-time payments. LendingClub will follow our charge off policy if a loan becomes 120+ days past due. As per LendingClub policy and procedure, payment history is reported to the credit bureaus every month, but it may take up to 60 days to see new payments on the credit reports due to the internal procedures of the bureaus themselves. If ******************* notices a discrepancy on their credit report after 60 days, please have them contact LendingClub and we will be happy to assist.
  
  We appreciate ******************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If  ******************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. 4p.m. Pacific Time.

  Customer Answer

  Date: 08/18/2022

   
  Complaint: 17690967
  
  I am rejecting this response because:

  The response from Lending Club, N.A. didn't address all my complaints. Im am rejecting 90 % of their reply to me.

   

  1) My spouse also had 2 incidents where we called in together  make additional principle payments and these 2 payments were also not credited

  to the principle. That 3 times. Not just my time. I was told training would need to be done to all these different **************** agents.

   

  2) They were mine  & Spouse regular Monthly payments were not processed on those months regular date payments because they were processed incorrect, not as one time

  principle payments. I was checking the transactions in our checking accounts and sure enough no regular payments were processed per the auto drafts for that month.

  We had to call in and make additional payments again to satisfy what we started out to accomplish which was simple principle only payments.

   The 7/2 payment was called in because lending club didn't process my auto payment on **** 17 th of ******. The reason is the $2500.00 payment made May 20th was supposed to be principle only payment. Since it was after the May 17 th auto payment it was applied to my **** auto payment.

  My Spouse also made a principle only payment $3700.00 5/3. It was applied as her 5-22-22 auto payment with interest taken out. No Auto draft of ****** was processed in May 22. Then she made another payment  $2000.00  6/10/22 because her Auto draft didn't show taken out for May 20th in the account. Her monthly auto payment for **** 22 $****** was not processed in **** 20 $******. The same reason. The customer service person didn't do the payment as principle only on both payments. 

  I'm not accepting apologies for all these errors & all the time I had to invest to try and accomplish principle payments correctly and still having the regular Auto payment drafts processed with no change.

  I complained about having to request disputes 6 plus time this year in 2022 with Transunion & Equifax for not showing payments for almost 3 months and the balances are incorrect.

  You told me you report it within 2 days. Now in your response your saying it takes up to 60 days. NONE of our accounts take 60 to 90 days to report. Just Lending Club.

  The last dispute to Equifax ended in zeros on my credit report for **** & July, last reported payment is May 2022. The balance is showing $13,412.00right this minute Aug 18 which is incorrect as it was $12,136.00 before the auto draft yesterday $ ****** so its less now. You say to contact you. I called you and was told your looking at the records. I asked to speak to you and waited over *********************************************************************************** 3 times and never transferred it. I told them I'm not going to sit on the phone any longer and you treated my terrible & I'm not happy customer. I will start complaining to ********************. 

  Your ***** standard letter reply is not acceptable. Yo could have gone to Transunion & Equifax & address all my complaints, but you did not. You ask me to contact you again.

  I will go to consumer affairs next and also put a complaint in. Your proving that the customer really doesn't matter to your company and the issues in this complain your not going to take responsibility for them.
  
  Sincerely,

  
  
  *******************

  

  Business Response

  Date: 08/25/2022

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ********************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback. LendingClub previously addressed this complaint on August 17, 2022 and has nothing further to provide at this time.
  
  Additionally,we are unable to address the concerns raised about ********************* wifes account.For security and privacy reasons, the account holder will need to contact us directly in order to resolve any issues with their account.
  
  If ******************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
  

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17690967
  
  I am rejecting this response because:

  The response doesnt accept or do anything to correct the issues in the complaint. Their replies show it all.
  Lending club should get a deduction from a A-rating to a B rating. They dont care about the customer and
  Continue not to take care of reporting correct information to the credit agencies. 
  
  The proof was all shown and the responses terrible.

  Worthless , Didnt help correct the incorrect reporting and show in the last response will continue to do nothing.
  
  *******************

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a ACH transfer from an external bank account in the amount of $10,000 to my newly established ****************** Account with ***************** on 8/5/2022. Today (8/8/2022), I discovered that TRIPLE the amount I authorized to be withdrawn ($30,000) was taken from my external account without my permission or direction, yet is also not showing in my ************ account. ************ didn't even have the decency to notify me of this major error on their part. It wasn't until I called them and they admitted they were aware of a "glitch" that occurred over the weekend resulting in multiple ACH debits being taken from external accounts. Because of this major error, ***************** has caused me to overdraw my external account by nearly $20,000, not have access to any of my money at either bank since they put a 10 day hold on fund transfers, and I've spent countless hours trying to get this issue resolved. I was assured I'd receive an update today, but I have yet to hear back. I believe this is a deceptive company with a high rate to trick potential customers. A note to anyone considering doing business with this company: DONT DO IT!

  

  Business Response

  Date: 08/18/2022

  LendingClub Bank, N.A. (LendingClub) strives to provide the very best service to our customers. Were aware of a system error regarding a recent ACH transaction into your LendingClub Bank account where the funding bank account *** have been debited multiple times.
  
  We have taken initial steps to mitigate any customer impact,therefore you *** have seen a credit transaction post to your external bank account. Each bank processes these transactions differently, continue to monitor your funding account. We are continuing to review our records, which *** result in additional actions.
  
  Thank you for your continued patience, we appreciate you as a valued LendingClub Member. We appreciate the opportunity to respond to your complaint. If you have any additional questions, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a ACH transfer from an external bank account in the amount of $25,000 to my newly established ****************** Account with ***************** on 8/5/2022. Today (8/8/2022), I discovered that DOUBLE the amount I authorized to be withdrawn ($50,000) was taken from my external account without my permission or direction, yet is also not showing in my ************ account. ************ didn't even have the decency to notify me of this major error on their part. It wasn't until I called them and they admitted they were aware of a "glitch" that occurred over the weekend resulting in duplicate ACH debits being taken from external accounts. Because of this major error, ***************** has caused me to overdraw my external account, not have access to any of my money at either bank since they put a 10 day hold on fund transfers, and I've spent countless hours trying to get this issue resolved today. I was assured I'd receive an update today, but I have yet to hear back. I believe this is a deceptive company with a high rate to trick potential customers. A note to anyone considering doing business with this company: ABSOLUTELY DO NOT!

  

  Business Response

  Date: 08/18/2022

  LendingClub Bank, N.A. (LendingClub) strives to provide the very best service to our customers. Were aware of a system error regarding a recent ACH transaction into your LendingClub Bank account where the funding bank account *** have been debited multiple times.
  
  We have taken initial steps to mitigate any ***************, therefore you *** have seen a credit transaction post to your external bank account. Each bank processes these transactions differently, continue to monitor your funding account. We are continuing to review our records, which *** result in additional actions.
  
  Thank you for your continued patience, we appreciate you as a valued LendingClub Member. We appreciate the opportunity to respond to your complaint. If you have any additional questions, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.

  Customer Answer

  Date: 08/23/2022

   
  Complaint: 17690668
  
  I am rejecting this response because: No further debits from my external bank account are authorized by me, and I have requested my account with this "bank" be closed and a check issued for my remaining account balance. I will not consider this issue to be resolved until my account closing check is received.
  
  Sincerely,
  
  **************************

  

  Business Response

  Date: 09/06/2022

  
  LendingClub Bank, N.A. (LendingClub) strives to provide the very best service to our customers. Were aware of a system error regarding a recent ACH transaction into your LendingClub Bank account where the funding bank account *** have been debited multiple times.
  
  We have taken initial steps to mitigate any ***************, therefore you *** have seen a credit transaction post to your external bank account. Each bank processes these transactions differently, continue to monitor your funding account. We are continuing to review our records, which *** result in additional actions.
  
  Thank you for your continued patience, we appreciate you as a valued LendingClub Member. We appreciate the opportunity to respond to your complaint. If you have any additional questions, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.
  

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17690668
  
  I am rejecting this response because: ************ keeps sending a "canned response" to customers impacted by this SIGNIFICANT financial issue they caused, and they refuse to acknowledge the requests to close customer accounts at the direction of their "management team."

  I have subsequently transferred my remaining account balance out of ************, but their customer service is awful, inconsistent, and avoids the customer's direct request. I strongly suggest all potential customers of ************ avoid this company, which based on my experience and that of many others, are illegitimate. 
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:08/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted LendngClub last month to reconstruct my payment to be lowered. LendingClub told me to apply for another loan to pay off existing loan. Which I did and was denied then sent me to ***** which is a Debit Consolidation who work on your behalf for a settlement for debit you owe to other creditor. LendingClub has a 15 days grace ****** before late fee is charged. The month before they have called me everyday all day until paid. **************** rep informed me that they will call until it's even with a grace ****** of 15 days. This month starting 8/3/******** calls, 8/4/22 five calls ( left a voice message on one of the calls) 8/5/22 six calls 8/6/******** call. Some are within either one second from the first call or an hour after the first call. I have never been late on this loan since I had it. Having a financially hardship seeing after my mom. They won't lower the payment but try and put you more in debit with them or with a company they are partnership with them. I am being Harassed.

  

  Business Response

  Date: 08/15/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that ************************* received a personal loan through the LendingClub marketplace on January 31, 2020. Contractual monthly payments have been received on the loan from February 2020 to June 2022.
  
  We know this is a difficult time for everyone financially. As LendingClub is an online marketplace connecting borrowers and investors, we believe in doing the right thing for all of our members. When consumers contact us about a financial hardship, well offer options within our guidelines. LendingClub allows borrowers to permanently move their payment due date, and borrowers may also make their monthly payment anytime within 15 days of the payment due date without incurring a late fee. However, for members who were unable to make their regular payments due to financial hardship, they may have been eligible for a hardship payment plan. Our records indicate ************************* enrolled in a financial hardship payment plan for August 2022 to October 2022. The payment amount has been reduced by 50% percent for the next 3 monthly payments as outlined in the agreement made on August 10, 2022.
  
  Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. Under normal circumstances, if a payment is not received within 15 days of the contractual due date, a late fee may be applied. While ************************* is enrolled in the financial hardship payment plan described above, if the payment is not received within the 15 days of the contractual due date, the hardship plan agreement will be canceled and the account will revert to the original date of delinquency. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will reach out to our members by phone and email regarding their past due payment, especially borrowers that are at risk of being negatively impacted or reported.On July 30, 2022, ************************* contractual monthly payment was due, and no payment was received on that date. From August 3, 2022 to August 10, 2022, LendingClub attempted to contact them regarding their late monthly payment. Records indicate that LendingClub followed all applicable regulations and policies pertaining to customer contact.
  
  We appreciate ************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. 4p.m. Pacific Time.
  
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally apply for a personal loan with LendingClub. After applying, a few days later I received a rejection letter for the loan. Few days after my rejection letter, LendingClub decided I was now eligible for this loan. At this time, I did not want to receive the loan since the original rejection notification. As soon as I saw the approval, I contacted LendingClub to cancel the loan. They did not and sent the funds to my creditor. I have contacted my creditor to return the funds and they did. LendingClub does not want to cancel my loan and stated they did not receive the funds from my credit. I have asked for higher management's involvement in this and they are not helping. This process has been stalled and it is affecting my personal credit score negatively. This is why I am reaching out to you.

  

  Business Response

  Date: 08/12/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* Minayas Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records indicate that ******* Minayas balance transfer loan originated on May 20, 2022. As per their balance transfer worksheet, loan funds were sent to their creditor First ***/Chase 2 in the amount of $13,200.00. A balance of $7,700.00 was deposited into their bank account on file. On this same day, *************************** contacted LendingClub requesting a loan cancellation. Due to an error on the part of our customer service, the loan cancellation was not submitted correctly. We sincerely apologize for the error on the part of our customer service and advise that we have taken appropriate action to provide better customer service.

  The loan cancellation was submitted for processing on June 6, 2022. As per the loan cancellation, the full loan funds must have been returned by June 19, 2022 or *************************** would be fully responsible for the loan. *************************** notified us that they were working with their bank to return the loan funds; therefore, LendingClub provided an extension for the loan cancellation until June 24, 2022. The full loan funds were not returned by June 24, 2022, and they are fully responsible for the loan.

  On August 11, 2022, LendingClub reached out to *************************** and requested that they provide the trace ID for the $7,700.00 in missing loan funds. They confirmed they will contact their bank as soon as possible and provide us with the requested information.
  

  As of August 12, 2022, LendingClub has received $13,008.00 in returned loan funds.
  

  We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
  

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I paid off a loan to lending club. I called up customer service and received my pay-off amount and confirmed the date and amount that I would be paying off the loan. The same month, which I DID NOT agree upon, the full amount was debited from my account and the loan was consequently paid in full, which was one month early. Due to the error, ************ owed me $600.11 (of which they recognized and sent me an email about). I called the day after receiving the email to confirm where they would be sending the money and the customer service rep confirmed it would be directly deposited into my checking account ending in XXXX. I waited 3 weeks. Still no deposit. I called back and was told they had mailed the check to an old address and was given the run around. I told them to stop payment and I had CONFIRMED on prior calls that I NO LONGER lived there which was why no CHECK should be mailed. They stated that was going to be done and a check would be cut to my new address. It has been 2 months and still no check. I have called now 4 times, I have begged to speak with a manager or have help with this and have been told to just give it time and I will get a check. On the forth time I called I actually had a customer service rep tell me she didn't want to deal with me. I am begging for help. I simply want my money back that is due to me.

  

  Business Response

  Date: 08/09/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that *********************** received a balance loan through the LendingClub marketplace on January 28, 2019. Contractual monthly payments were received on the loan from February 2019 to November 2020, and from January 2021 to June 2022. The loan was paid in full on June 7, 2022.
  
  On May 4, 2022, *********************** contacted LendingClub by phone to request that the May 2022 monthly payment be deferred and schedule a payoff on their account to process on June 7, 2022. The LendingClub customer service agent advised that we cannot defer a payment, but we are able to extend the payment date up to 28 days without any negative impacts to their credit. The request was completed,however, due to an error on the part of our customer service, the automatic ACH payments were not deactivated, resulting in the May 2022 monthly payment processing on May 10, 2022. The payoff amount given to *********************** was more than the balance on the account, and a refund was sent to them by mail on June 17, 2022.
  
  On July 11, 2022, *********************** contacted LendingClub and it was determined that the check had been sent to the incorrect address, as the address had not been updated through ************************* member center. The check payment was stopped and processed to be sent to the correct address, per LendingClubs refund policy and procedures. Our records confirm that the check has been sent to *********************** as of August 3, 2022. If the check is not received within 14 business days from that date, we advise that *********************** contacts us again so that we can further investigate.
  
  We appreciate *********************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *********************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year a personal loan was sent to lending club in error and I do not have an account with lending club. I have made hundreds of calls trying to track down this check and sent numerous emails (even of the check itself recently that was never acknowledged). I am constantly given the run around and assured if I did not have an account with lending club they would never deposit the funds; well it was and I have not received help from anyone. I finally got all the information from the check that was sent and relayed that information- I was not transferred to another department (even though I asked) I was simply asked for facts and assured a specialist would call me back. No one has called and I am being harassed daily by collections because I do not have the funds to pay for a personal loan I never received. Can someone PLEASE call me that can help locate this check!

  

  Business Response

  Date: 08/12/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** Wilsons Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  On July 10, 2021, *********************** contacted LendingClub to notify LendingClub that a check was sent to the us by mistake.At this time, they were advised to provide LendingClub with the requested check information for further research.

  On July 8, 2022, *********************** provided a copy of the check that included the information necessary for research. 

  LendingClub has located and identified the check payment. We are currently processing a refund check. Please allow up to 14 business days for check processing. The refund check will be sent to ***** Wilsons mailing address listed in their BBB complaint.

  We appreciate the chance to respond to ***** Wilsons complaint. If *********************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened twice and last time was opened account on July 28, 2022, I was declined and I spoke with many of rep and supervisor. They could not find anything wrong. They kept asking me if my freeze my credit report from credit bureaus. I told them no I did not have them freeze. It is very frustrating that they were helpless to open high yield savings account. I am writing this because I need high level team to take care of this matter. Please contact me by emailing.

  

  Business Response

  Date: 08/12/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  All applications are evaluated prior to account opening. On July 28, 2022 ******************************* completed an online application for a ****************** account with LendingClub. An additional application was submitted on July 29, 2022.Unfortunately, both applications were declined because we were unable to verify your identity with the information provided during the account opening process.
  
  Banks periodically evaluate their products, services, and customers. Based on each banks evaluated risk, they may choose to discontinue certain products, services, and in some cases customer relationships. ***** may also decide to not move forward with a prospective customer relationship. The decision to deny a relationship is based on the banks overall evaluated risk and is not necessarily a reflection of you.
  
  LendingClub does not consider an applicants race, color, national origin, religion, age, ***,marital status, familial status, or handicap during the account opening process. Furthermore, LendingClub does not discriminate based on an applicants receipt of income derived from any public assistance program or because an applicant has in good faith exercised any right under the Consumer Credit Protection Act.
  
  We take customers privacy and the security of their information seriously. Our Privacy Policy explains how we collect and use personal information through our website,www.lendingclub.com, mobile application(s) and all related applications,services, and tools (collectively, our Service). For further information on the information that was gathered as part of the account opening process to make our decision, we have enclosed our Privacy Policy. 
  
  If either the BBB or ******************************* have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time;Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.

  Customer Answer

  Date: 08/14/2022

   
  Complaint: 17666846
  
  I am rejecting this response because: Your response is not acceptable. I am here asking for a special assistance to resolve how that I can be approved without signing up several times and is there a department I can speak or sign up through. You defending your company which doesn't make sense at all without finding solution for both sides instead of writing a nonsense message.  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/22/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  LendingClub appreciates *********************** interest in our ****************** Account. One of the LendingClubs objectives is to protect our customers, both active and potential. All banks are required to evaluate new customers upon account opening. Although at this time we were unable to approve their application, they are welcome to reapply in the future. We appreciate their understanding and apologize for any inconvenience.
  
  LendingClub does not consider an applicants race, color, national origin, religion, age, ***,marital status, familial status, or handicap during the account opening process. Furthermore, LendingClub does not discriminate based on an applicants receipt of income derived from any public assistance program or because an applicant has in good faith exercised any right under the Consumer Credit Protection Act
  
  If either the BBB or ******************************* have any additional questions regarding this complaint,please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.

  Customer Answer

  Date: 08/22/2022

   
  Complaint: 17666846
  
  I am rejecting this response because: your response is nonsense. I am requesting how to fix this not by computer speaking as you stated. I want to speak to executive in this banking. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a transaction with vendor on April 28th for $3700, Posted on 4/29 and debited from my account immediately. Made a valid dispute with the vendor through my business account end of May '22. Lending ********* issued me a new debit card. July 6th vendor sent refund. Lending Club System denied refund, as well as stated to vendor this is a chargeback (non-payment) money has not been returned to me.

  

  Business Response

  Date: 08/12/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub)the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback. 
  

  Under banking Regulation E, banks and users of electronic fund transfer systems are provided a framework that establishes rights,liabilities, and responsibilities of consumers in their use of electronic fund transfer systems. Accounts for business customers are not covered under ************************ while a chargeback was filed, credit will only be provided if the merchant is willing to honor ********* dispute, and we are unable to issue a provisional credit for the dispute period. We are currently working with the merchant and will update ******** once a final resolution has been made. 

  If either the BBB or *************************** have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time. 

  Customer Answer

  Date: 08/13/2022

   
  Complaint: 17665815
  
  I am rejecting this response because: I have spent countless hours on the phone with lending club supervisors, Vendor Supervisors, Mastercard representatives all to find that ************ has my funds in question. It has been several weeks with every conversation being "escalated" to the operations team  and nothing being resolved. This is beyond aggravating and has been an absolute waste of my time doing the job that lending club should be doing 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/22/2022

  Thank you for giving LendingClub Bank, N.A.(LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint.

  
  LendingClub is continuing to work with the members merchant. We apologize for the delay and any inconvenience this may have caused. Once a resolution is reached, we will update the member directly.

  
  If either the BBB or *************************** have any additional questions regarding this complaint,please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.