Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LendingClub Corporation has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  Lending Club

  P.O. Box 1309 Coppell, TX 75019

• 

  LendingClub Corporation

  1 Harbor St Boston, MA 02210-2359

• 

  Lending Club

  7550 Corporate Way Eden Prairie, MN 55344-2045

• 

  LendingClub Corporation

  PO Box 56480 Portland, OR 97238-6480

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.LENDING CLUB ******** $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 07/27/2022

  Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to **** Thomassees Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub previously addressed this complaint on May 24, 2022 and has nothing further to provide at this time.

  If *************************** has further questions about this complaint, please have them contact LendingClub directly by email ********************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a debt consolidation loan with lending club on 4/19. I contacted them on 5/2 letting them know my Macys Amex card was not paid. They made me wait until 5/22 to send a statement in. I sent it in and then they requested I have all of the cc numbers on the statement. Macys Amex said it was a federal law that they can only put the last 4 of the numbers on the statement. Ive called lending club every week for 3 months and get a different response. They even requested I email a copy of my credit card which I did not feel comfortable doing. I sent that copy of the card to them as requested. Im still waiting and getting the run around every time I call. They will not give me any information to contact Macys. Im still paying on a card I was told would be paid off. Im paying lending club and Macys Amex. They owe me the $500 that was on my truth and lending statement.

  

  Business Response

  Date: 08/03/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  LendingClub records report that ********* Edwardsbalance transfer loan originated on April 22, 2022.

  As part of the application process for a balance transfer loan, LendingClub requests applicants to complete an email verification, fill out a balance transfer worksheet, and link a valid bank account for deposit of the remaining funds. The worksheet allows LendingClub to facilitate payments to the creditors of their choice. When were notified that funds from a balance transfer loan have not been received by the creditor within seven business days, we open a dispute claim. On May 6, 2022, ********************************* notified us that one of their creditors had not been paid and a balance transfer dispute was opened for review.

  LendingClub advised ********************************* to provide a full card or account number for their creditor. 

  On July 12, 2022, ********************************* emailed LendingClub their full account number for their creditor. ********************** submitted an ACI claim for the funds. Their creditor has not applied the funds to their account,nor has their creditor returned the funds to LendingClub.

  Once funds are issued by LendingClub to the creditor, it is the responsibility of the creditor to either apply or return the funds. LendingClub has no control over when the creditor will return the funds to us or apply them to the account. The member may provide LendingClub with the email and fax number for their creditor so we can attempt to contact them, as this may expedite the process of the funds being returned to LendingClub. LendingClub cannot reissue the loan funds until the creditor has returned the funds to us. 

  We appreciate ********************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
  

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17624776
  
  I am rejecting this response because:

  I have sent in everything they have requested. They have received all of my Macy **** statements from April to July. They recently asked for a copy of the card and I sent that. From day one I asked for some type of info to give ****** ****.  I ask for the account number it was applied to, the date and time and a transaction number if available. ****** told me they need something to go off of. Again, I've called ************ every week since May and now they are saying they can't do anything. Not only is that unethical it's just wrong. Now they are asking for a fax number and phone number to Macys to basically waste my time even more. In addition, the first issue was that my statement only has the last four digits of my card number on it. Which by law companies can not put your full credit card number on the statement. Then they ask me for a photocopy of the card. I've sent that. Now they want a phone number and fax number to Macys? That makes no sense at all. From day one I asked for information to take to Macys to do the  research myself. They refused and said they can't give me anything or reverify the account number the funds was sent to. I know its a lie because I was a loan officer and paid accounts off with proceeds and when this happened I would give the client info to take to the creditor. Nobody has ever called me or emailed me. I have to call in and call back the following week so they can read the notes to me. This is rediculous. Something simple should not have to be so difficult. As I told them the longer it takes for them to give me info the harder it would be to get my money back. Again this has been going on since the beginning of May. They could have easily said they needed a phone and fax number to Macys. Don't wait until i file a BBB complaint to cover themselves. They are doing this to push me aside and close the complaint. I'm trying to settle this the right way. If they are unwilling to help then I may have to explore other options. Keep in mind this loan was a last resort and was done to help me financially, not put me in a worst situation. 

  
  Sincerely,
  *********************************

  

  Business Response

  Date: 08/12/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records report that ********************************* creditor Amex Macys located and applied their LendingClub balance transfer payment to the correct account number on August 4, 2022.  Please advise them to allow time for the payment to reflect on their account.  

  We appreciate ********************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I originally applied for a $3500 dollar loan. (Loan #*********) On 3/19 we went to the hospital and no longer needed the loan. I called on 6/21 at 10:42 AM cst and cancelled the loan. I was informed in 5-7 business days the $3290 funds would be withdrawn from our account and the loan cancelled. This was never done and I called back in on July 6th, after arriving home from the hospital. I was informed it was too late to cancel the loan but after they did some research they confirmed my call from June 21st requesting a cancellation, and proceeded with the cancellation of this loan on the 6th. I received an e-mail this time stating that the funds would be withdrawn in 5-7 business days again. This was never resolved so I called again on **** at 9:25am and spoke with Meneesia for 24 mins and ****************************************************************************************************************************** two. On **** at 1:19pm and spoke to ******* for 23 mins and 58 seconds. She stated that I never cancelled the loan within the initial 5 business days. I informed her of the whole situation and after being on hold she came back and told me there was nothing she could do and blamed me for it. I asked to speak with a manager and was informed her manager was unavailable.The customer service and communication are horrendous and I am stuck with a finance charge of $210 dollars all because the first woman never did what she told me she was doing, and I couldn't follow ** in a timely manner due to being in the hospital. This is unacceptable and I want a refund for the amount of what this has cost me.

  

  Business Response

  Date: 08/01/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records indicate that *************************** joint loan originated on June 21, 2022. On this same day, ************************* contacted LendingClub requesting to cancel their loan application. The request was not properly processed; therefore, the loan cancellation failed. We sincerely apologize for an error on the part of our customer service and advise that we have taken appropriate action to provide better customer service.

  On July 21, 2022, LendingClub received their first monthly payment.  On July 28, 2022, the payment amount was subtracted from the total amount of loan funds that is owed to LendingClub for the loan cancellation.

  On July 29, 2022, the loan funds withdrawal has been scheduled for their account. Please advise them to keep the whole loan amount in their bank account. Well withdraw that amount within the next seven business days. In order for the loan to be cancelled, the whole loan amount must be returned to LendingClub. If we cant withdraw the whole loan amount,we'll notify them that they'll be responsible for any fees, interest, and fully repaying the loan.

  We apologize for this experience, and well use *************************** feedback to improve our service.

  We appreciate the chance to respond to *************************** complaint. If ************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.
  

• Initial Complaint

  Date:07/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On july 19th 2022, my **** of America was transferring fund to my Lendingclub bank account without my permission then on July 20th LendingClub bank took another $500 from my **** of America account. All of this happened without my permission from LendingClub bank or **** of America. I went to try to log into the Lendingclub bank account and the email and phone numbers were change and the bank had not notified me by email or phone, which leads me to believe that this was done by one of their bank employees. My bank with lendingclub is frozen but all of the money before the **** of America transfers was transferred out to an email ********************* this is not me and was never associated with me and leads me to believe that their own employees took all of my money out of the LendingClub bank account and out of my **** America account. So far they have done nothing to replace any of my money. I am 85 years old and their own bank employees knew that I had not access that account in some time.

  

  Business Response

  Date: 08/03/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub)the opportunity to respond to ******* Tolers Better Business Bureau (BBB)complaint. LendingClub strives to provide the very best service and appreciates their feedback. 
  

  On or around July 25, ************************************** contacted LendingClub in reference to their compromised Rewards Checking account. To protect our members, the account was locked to prevent any further activity. After a thorough review of their compromised account we have determined ************************* was a victim of an account takeover, no evidence of Fraud on the behalf of LendingClub Bank was determined.

  
  Our team is currently working to reverse the transfers, we have attempted to contact the member by phone but have been unsuccessful. LendingClub will continue to work with ******* until their issue is resolved.

  
  If either the BBB or ************************* have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time. 

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I phoned ************ over the 4th of July 2022 weekend to report fraud/identity theft and ask what should I do. I asked to speak to a supervisor in the fraud **** and was transferred to *******. I explained and let him know I had a police/FTC report, notified my bank and all 3 credit agencies. He ask I send him all relevant documentation to ************************************ which I did, approximately (50) pages. On or about the 20th of July 2022 I received a letter from ************ stating the funds were deposited into account ******* and I benefited from them, therefore, the fraud investigation was complete. I emailed ********************************* several times thereafter including request for vital info relating to the investigation by the ***** The first couple of emails went through then I began to receive these types of responses: we don't recognize your email, please log into your account. I phoned several times thereafter asking, begging to speak to someone in the fraud **** for help to no avail. After doing some research I discovered ************ solely relies on a third party and algorithm and document upload when considering and granting loans, which is repeatably outlined in their annual reports to date. It also states this method needs to improve to protect potential customers from identity theft/fraud, but as of late ************ still had not implemented a better system to property identify genuine vs fraudulent applications. There are several apps on the market to authenticate a persons true ID but ************ has failed to take advantage of them. My identity was stolen because of it and till this day ************ has failed to provide me or ***************************************** *********** vital info needed to help catch the person/s responsible for this crime. To date ************ has absolutely no safe guards in place to protect consumers like me against fraud/identity theft and must be held accountable.

  

  Business Response

  Date: 07/27/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* Mcleans Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that an application for credit was submitted in ******* Mcleans name on March 10, 2020 and the loan originated on March 11, 2020. The loan had a contractual monthly payment amount of $282.93 for a 60-month term.LendingClub received the contractual monthly payment from April 2020 to April 2022.Thereafter, the loan was delinquent.
  
  When borrowers notify us that they may be a victim of identity theft, LendingClub conducts a thorough investigation to determine if a loan has been fraudulently obtained. A fraud investigation was opened on July 5, 2022 when LendingClub received a fraud claim through the credit bureaus. The investigation was closed that same day and the fraud claim was declined due to them having received benefit of funds. *************************** was notified of this determination by mail. The claim was reopened on July 19, 2022 after receiving documentation from *************************** indicating that further investigation was needed. LendingClub attempted to contact *************************** to discuss the claim and they could not be reached. The claim was again closed same day, as the claim was previously declined, and no new evidence was identified.
  
  If a consumer believes they are a victim of identity theft, and someone falsely applied for a loan through LendingClub using their name, we recommend that a fraud alert is added to their credit bureau report and they file a report with the Internet ********************** at www.ic3.com. LendingClub will work with the consumer and any law enforcement agency if they decide to pursue an identity theft claim.Furthermore, we recommend they contact our Fraud Investigation team by email at ***************************** or by phone at ************ Monday Friday 8am 5pm Pacific Time.
  
  LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on an account may be reflected in a consumers credit report, as well as a record of on-time payments. LendingClub will follow our charge off policy if a loan becomes 120+ days past due. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.
  
  We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

  Customer Answer

  Date: 07/28/2022

   
  Complaint: 17617351
  
  I am rejecting this response because:

  The Identity Theft/Fraud is still under investigation with all three credit bureaus and **** of America. I immediately contacted ************ after returning from abroad on the 1st of July 2022, but their offices were closed due to the 4th of July holiday and phoned on the next business day which was the 5th of July 2022 and spoke with ******* in the fraud department. I have lived in ****** since 2006 and provided proof of residency, ** Visas, utility bills, etc. via email as instructed. Its virtual impossible to complete a full and concise fraud investigation in 24hrs as ************ is claiming. Furthermore, I requested in writing copies of the the ** used, signature page, GPS information, etc when the application was submitted and subsequently approved and have been unsuccessful in reaching anyone at ************ to assist me. Regardless, of the rebuttal LendingClub clearly states in their annual reports since its conception the way they process and approves applications exposes consumers to fraud and identity theft and even though they clearly recognise their processes need to be improved to date they have not corrected it. In addition, LendingClub has completely overlooked the fact there was a co-owner on the account used to obtain the fraudulent loan in my name using my personal details, therefore, and as I clearly stated in my correspondence to them on July 5th 2022 I was at my home in ******, ******* recovering from complications after having surgery and provided my meds records to support that fact. I can prove my whereabouts on the day and months thereafter when the fraud occurred and at no time did I approve, authorise or give permission in writing or verbally to anyone to open an a account on my behalf with LendingClub. ******* in the fraud department gave me the following email address *********************************** and on July 5th 2022 I uploaded (30) plus PDFs, attention *******. I ask LendingClub, where are those extremely personal/private documents? 
  
  Sincerely,

  
  
  ******* Mcleanfugl

  

  Business Response

  Date: 08/01/2022

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ******* Mcleans Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback. LendingClub previously addressed this complaint on July 27, 2022 and has nothing further to provide at this time.  If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a $8,400 loan. They made me give them my creditors info to pay off which I did. They sent $1,148 of the loan to an account that was not mine and to a number I did not provide them. For over 10 days now Ive called and emailed every single day and they refuse to help me resolve this and return the money they have taken for my loan. They expect me to pay that back and keep giving me the run around. It is absolutely ridiculous. Ive asked to speak to managers and have been transferred 3-4 times, sat on hold for over 20 minutes, wasted so much of my time. Yesterday I called again and was then told my problem was sent to the wrong department and to call back this weekend. Are you kidding me?!?! They have no plans to return the money to me for THEIR error which makes me think they basically stole that money from the loan. The $500 to get the loan plus the $1,148 they stole from my loan. THIEVES. Im a single mother and do not have $1,148 to just throw away. Its awful. This has been the worst business and service I have experienced. They have made it to where they have no plans to assist me but expect me to pay the loan back. Highly upsetting. I regret doing any kind of business with these crooks who steal money from individuals.

  

  Business Response

  Date: 07/27/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that ***** received a balance transfer loan through the LendingClub marketplace on July 7, 2022. The first payment is due on August 22,2022.

  As part of the application process for a balance transfer loan, LendingClub requests applicants to complete an email verification, fill out a balance transfer worksheet, and link a valid bank account for deposit of the remaining funds. The worksheet allows LendingClub to facilitate payments to the creditors of their choice. When were notified that funds from a balance transfer loan have not been received by the creditor within 10 business days,we open a dispute claim.
  
  ********************* loan originated on July 7, 2022. On July 13,2022, ********************* notified us one of their creditors had not been paid.LendingClub advised that the timeframe had not passed for the creditors to successfully receive the funds. We began an investigation to locate the missing funds on July 19, 2022 when we were informed that the funds had still not been received by the creditor.
  
  We were notified by their creditor that the funds had been applied to the requested account as of July 21, 2022. Because ********************* stated that the information provided on their application was the incorrect account number, the investigation is still in process. We will be in contact with them directly regarding our findings. 
  
  Origination fees are one-time fees that range between 36% of the total loan amount. The origination fee is included in the annual percentage rate (APR) and it is only charged if a consumer receives a loan. The amount of the fee is based on their credit rating and the information in their application.
  
  All loan applications include a members Truth in Lending (TIL) Disclosure which details the terms of the members loan. It lists their annual percentage rate (APR), which is the total yearly cost of their loan, including both the interest rate and the origination fee. The TIL and Borrower Agreement are acknowledged by the borrower during the application process. Borrowers may review their documents, payment history and account information at any time by signing into their online account at lendingclub.com.

  We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

  Customer Answer

  Date: 07/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************