Complaints

This profile includes complaints for Nerdwallet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nerdwallet, Inc.

  55 Hawthorne St Fl 11 San Francisco, CA 94105-3906

  
• 

  Nerdwallet, Inc.

  4150 N Drinkwater Blvd Ste 200 Scottsdale, AZ 85251-3643

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 16, 2025 $40.00 The business claims is it is a great way to send money to friends and family, even if they bank somewhere different than you do. But it will not allow everyone to receive their money. The business tells you it expired but will still charge a $36.00 stop payment fee. There is nobody that will help you dispute it or help. The business refuse to talk to me and transferred me 3x to avoid handling the matter. The company advertise money can be sent anywhere but it lied. The company provided no services just stop my money.

  

  Business Response

  Date: 06/04/2025

  Thank you for forwarding us this customer complaint.  This complaint, however, appears to be misdirected.  It appears to be directed to ***** and its advertised services.  NerdWallet does not transmit customer funds as the consumer is complaining about.  As such, we consider this complaint resolved as it relates to NerdWallet.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23408082
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

   

  The company is listed under Nerdwallet and took my money after the transaction expired for doing nothing.

  

  Business Response

  Date: 06/05/2025

  NerdWallet continues to believe this complaint is misdirected.  NerdWallet has no record of this consumer and it does not engage in money transfer services.  Moreover, everything in the initial BBB complaint is in reference to Zelle, including the screenshot.  As such, this complaint should be directed to *****, not NerdWallet.

   

   

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an email saying a nerd wallet account was created with my email address. I never created an account with them or interacted with them in any way. I don't know how they purchased access to my email address. I can't delete the account because I'd need to be able to get into it, and since I didn't make it, I don't have the password and the forgot password function doesn't work. Nerd wallet is some kind of scam trying to get me to enter more of my info when they have already acquired my email address without my permission.

  

  Business Response

  Date: 05/15/2025

  Thank you for forwarding us this customer complaint. In response, ********************** deactivated the customer's account and unsubscribed her from all NerdWallet email communications.  Additionally, the NerdWallet team sent the customer the following email:

  Hi *******,
   
  I wanted to let you know that we have deactivated the NerdWallet account associated with your email address: ************************************.
   
  If you'd like to learn more about why you received emails and had an account with **********************, please have a look at this informative *********** article: I Didn't Sign Up for NerdWallet.
   
  Again, that account has been closed and you should no longer receive any email communication from us.
   
  Please let me know if I can help with anything else.
   
  Best,
  ****

  We trust that this resolves the customer's concerns.

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since signing up to possibly get a personal loan, I receive dozens of calls and emails a day. Even after registration on the national do not call list, the calls still come.

  

  Business Response

  Date: 05/13/2025

  Thank you for forwarding us this customer complaint. Upon receipt of this complaint, on May 8, 2025, we closed the customer's account and emailed him of such.  As such, the consumer should not receive any other communications from NerdWallet.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I demand that you immediately opt me out from any and all of your promotional material, calls, texts, e-mails, newsletters, mail, etc. You and your partners are not to contact me in any way, shape, or form, anymore. Delete all of my pertinent information from your databases immediately.

  

  Business Response

  Date: 05/13/2025

  Thank you for forwarding us this customer complaint.   Mr. **** created his NerdWallet account on January 18, 2020.  In response to this complaint, we deactivated his account on May 8, 2025, and also unsubscribed him from all communications.  As such, Mr. **** should not receive any other communications from NerdWallet. 

   

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was opened I want my account deleted and closed and when I click on the options in the settings under the account it doesn't close it . It only return your to the main page and I want it closed.

  

  Business Response

  Date: 05/02/2025

  Thank you for forwarding us this customer complaint. The customer successfully closed this account on April 27, 2025.  The next day, our User Operations team emailed the customer to confirm the account closure. Please let us know if there are any other questions or concerns.
  

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from NerdWallet stating that an account was established in my name. I did not request nor do I wish to establish an account with **********************. I was unable to have the claimed account deleted. To delete the account, the site suggests to first create a password to establish an account (huh?) after which I should be able to delete that account (absurd!). Another option suggested was a link to 'Nerd support'. That action resulted in a warning of potential malware if the suggested link were opened (nuts!).I want NerdWallet to delete the claimed account, and to delete all information associated with the claimed account.

  

  Business Response

  Date: 04/21/2025

  Thank you for forwarding us this customer complaint. In response to the complaint, we sent Mr. ***** the following email:

  Hi ******,
   
  I've gone ahead and deactivated the NerdWallet account associated with your email address: *************************.
   
  If you'd like to learn more about why you received emails and had an account with **********************, please have a look at this informative *********** article: I Didn't Sign Up for NerdWallet.
   
  Again, that account has been closed and you should no longer receive any email communication from us.
   
  Please let me know if I can help with anything else.
   
  Best,
  ****

  Given this email and related actions NerdWallet took, we trust that Mr. ******* concerns have been addressed.

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REFUND of Secured CARD Closed by company - i have been asking for it to be refunded since DECEMBER 2024 They closed ALL accounts for everyone m y deposit was $2k

  

  Business Response

  Date: 04/21/2025

  Thank you for forwarding us this customer complaint. Mr. ******* reached out to ********** in early March.  At that time, he was advised that the NerdUp program was ending and that his funds would be returned in due course.  In addition, NerdWallet and its partner sent out four notices to all ****** users advising them of the program closure and urging them to remove all funds before the programs end on February 17th.

  While Mr. ******* did not remove his funds, NerdWallet and its partner are processing a check refund this week.  As such, Mr. ******* should receive his funds very shortly.

  Please let us know if there are any other questions or concerns.

   

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account 2 days ago on their website and entered all my financial information to track. When I went to sign in on the app it asked for a password. I didn't create a password when I created the account because they use passwordless sign in. There was no obvious way to log in. Today when I went to log into my account it now says "email blocked" THEY HAVE ALL MY INFO AND THEN BLOCKED ME FROM LOGGING IN!!! What kind of fraud is this??? The only contact option they give is via email and they don't respond

  

  Business Response

  Date: 04/17/2025

  Thank you for forwarding us this customer complaint. We have reviewed our records, and our customer service has been in contact with this customer previously. More specifically, on April 10th our customer service team emailed Mr. ********** and notified him that his account had been dectivated and his linked accounts had been unlinked due to his abusive communications with NerdWallet employees.

  In this email, NerdWallet also instructed Mr. ********** on how to request the deletion of all his personal information.

  Please let us know if there are any other questions or concerns.

   

   

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23184324
  
  I am rejecting this response because: That is 0utright lies. A. NOBODY emailed me ANYTHING since the first contact. I received NO replies or emails from Nerdwallet to my at least 6 emails through their website and directly. B. There was no "abusive" contact from me, nor any justification for closing my account, other than that appears to be a regular occurrence with them judging by other complaints. They sent, and I received NO instructions from them on how to delete my data, another lie.  And Nothing is in spam folders.  
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 04/21/2025

  NerdWallet is uncertain why there may be a disconnect.  NerdWallet sent Mr. ********** the following email on April 10th advising of the account deactiviation:

  From: NerdWallet *********** <**************************************************************************>
  Date: 4/10/2025, 10:41:17 AM
   
  Hi *****,
   
  Due to abusive communications with our support staff, your account has been deactivated and any linked accounts have been unlinked from the platform. This means that NerdWallet will no longer have access to your account information.
   
  For deleting your personal information, you can fill out the Privacy Support Form. You'll receive a response within 10 days.
   
  Best,
  ****

  Customer Answer

  Date: 04/21/2025

  
  Complaint: 23184324
  
  I am rejecting this response because: ********** is as full of baloney as they are poor at customer service. No such email was sent, and no response was ever received to numerous emails, both direct and through their website. Furthermore, no information as to this "Privacy Support Form" They clearly have the ability to send it now, and still haven't. They are liars, hence all the complaints. 
  
  Sincerely,
  
  ***** **********
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 4/8/2025 i was looking for insurance quotes online and nerdwallet was one of the sites i visited. I provided some information and to my surprise i received an email saying that i signed up for their account, which i did not intend. There was no link to unsubscribe, they say i have to sign in to close the account, and i cannot sign in without providing even more information like my ****** account or phone number. I want them to delete all info they received today, i believed i was getting a quote and not compromising my data.

  

  Business Response

  Date: 04/15/2025

  Thank you for forwarding us this customer complaint.  We reviewed our records and confirmed that this customer visited our site on April 8th.  In doing so, she agreed to all of our disclosures, which includes the following statement: By clicking See My Matches" I agree to creating a NerdWallet account. An account is not required and you may opt out of creating an account at any time.  The user was also presented with an option to proceed without creating an account.

  Nonetheless, given the complaint, we have deactivated the user's account.

  Please let us know if there are any other questions or concerns.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* Siodlowska-*******

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a draft from my discover savings account from this company. I expected after 3-7 business days I would have the funds in my automated investing account. Those funds never showed up. I have contacted the company multiple times trying to get a resolution, but they will not answer me, this was an unlawful transaction as it stated that the funds were being drawn for a payment that was not meant to draft till 7/2025 but their system drafted it 2/19/2025. I know its not a lot of money but its my hard earned money and I didnt authorize them to deduct anything they are stealing my money. I have since closed my accounts with them to prevent drafts but I just want my money back.

  

  Business Response

  Date: 03/24/2025

  Thank you for forwarding us this customer complaint. We have reviewed the customer's account and all funds have been withdrawn from their account and all scheduled/future withdrawals were cancelled.  Additionally, the customer's accounts have been closed.  

  Additionally, the *** TraceID for the $135.08 withdrawal is 021000017851777.  Our partner is also working on determining the *** TraceID for the other final withdrawal for $65.01.  This is a manual process so it may take some time to determine. 

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******