Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Furniture Consignment

Chairish Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Consignment.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold an item via Chairish and delivered the item to the buyer, at delivery the buyer gives me a code and I enter the code which closes the transaction and doesnt all the customer the opportunity to return the item. This took place on Wednesday 4,June 2025 approximately 8pm. I was supposed to receive my payment from Chairish via stripe within 48 hours. Friday when I looked at my stripe account it said I would not receive payment until the upcoming Monday if I had any questions contact Chairish so I did. I spoke with the manager at 9am Friday 6th 2025 and she assured me Id get a call back same day being as it was a time sensitive issue. They never called back so Saturday morning I called them and they kept trying to give me incorrect information and blaming stripe. When I explained to them that Ive talked to stripe management they just tried to give me the run around and because of the late payment it is affecting other areas of my finances. They refused .

    Business Response

    Date: 06/12/2025

    Thank you for reaching out to us. We understand your concern about the payment for your recent sale, and we apologize for any frustration or inconvenience this delay has caused.

    According to our records, your order was delivered on June 4th. As per our Terms and Conditions, which are agreed upon when listing items on our site, payments are typically processed within six days of delivery, though in some instances, it can take up to eight days. Based on this, your payment was expected by Tuesday, June 10th.

    We sincerely apologize for the miscommunication regarding a manager call-back on Friday, June 6th. We understand an email was sent instead, and we regret any confusion this may have caused. Please be assured that we are reviewing this internally and will provide coaching as needed to prevent similar situations in the future.

    We also want to address the communication during your recent calls with our support team. While we understand you were frustrated, we ask that all communication remains respectful and professional. Our team is here to help, and maintaining a constructive dialogue allows us to assist you most effectively.

    We understand you may have already received your payment by now. We did not see a reply to our phone call and are hopeful this means the payment has been successfully processed.

    If you have not yet received your payment, please contact us immediately at *********************************** We are committed to ensuring you receive your funds promptly and will investigate further if needed.

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2019 I sold a pair of sofas through the Chairish online auction platform, and the buyer returned them. At the time, I was not made aware of any shipping charges that were my responsibility nor was I given any option to dispute the return or the $1,539 shipping charge. I certainly would have disputed it at the time if I have been made aware! In March 2025, I sold an item for $2,000 on their platform and instead of forwarding the money owed to me from the sale they withheld the funds for charges they say I own them from six years ago. I have done transactions with them during this 6 year period and was never made aware of any charges I was responsible for. And now without any prior notice or explanation, they have kept my money. Ive attempted to contact them multiple times to resolve the issue, but they have stopped responding and will not take my calls.Given the lack of communication, transparency, and fair dispute resolution, I am now filing this complaint with the Better Business Bureau to request a full refund of the $1,539 that was wrongfully taken from my account.

    Business Response

    Date: 04/24/2025

    I'm very sorry to hear this! I see where you have already reached out to support and we are currently investigating the situation. Someone from support will reach out to you shortly and work with you to resolve the matter.

    Customer Answer

    Date: 04/28/2025

     
    Complaint: 23213014

    I am rejecting this response because: They stated that they will work with me directly to resolve the issue and they did not resolve they issue.  They have taken money owed to me and refuse to give to me. 

    Sincerely,

    ****** ********

    Business Response

    Date: 04/30/2025

    Thank you for your feedback. 

    On March 18, 2019, Chairish notified Mrs. ******** that the ****** ***** "Full Scroll Arm Signature Sofas" - A Pair she sold was being returned to her due to the condition in which the buyer received it. 

    Mrs. ******** acknowledged this email and requested that the sofa be relisted for sale on the site.

    On March 22, 2019, Chairish confirmed the sofa can be relisted. We provided photos to Mrs. ******** and explained that a debit would be applied to her account for both outbound and return shipping. The debit would be deducted from future commissions earned by selling items on Chairish. Mrs. ******** did not reply to Chairish. 
    When a debit is placed on a seller's account, they can view the details under their Payment History, which includes the amount of the debit, the payments made towards the debit, and the balance owed. 

    On March 26, 2025, Mrs. ******** sold an item, and Chairish collected the payment for the sale, as previously stated in 2019. 

    On April 5th, Mrs. ******** reached out to Chairish to inquire about her payout, and we explained that the debit from 2019 was the reason she did not receive the payment. Mrs. ******** has disputed that any money is owed. 

    Had Mrs. ******** expressed her concerns in 2019, Chairish would have been able to further assist. Because Mrs. ******** did not reach out to us for 5 years, we are extremely limited in how we can assist. The sofa has been returned to Mrs. ********* and she can list it for sale again on the website to try and recoup some of her losses. Additionally, Mrs. ******** still has an outstanding debit that has not been fully paid. Chairish accommodated her by canceling her most recent sale, including the pickup and delivery, instead of allowing the sale and recouping the remaining balance owed.

    Chairishs decision for this has been closed and finalized on our end. We wish Mrs. ******** well with any future endeavors.
  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 1, 2024 I made a purchase for a piece of Furniture (Henredon Chest of Drawers) that was listed with pictures stating "Very Good Condition". I purchased this on Chairish website with the belief that they would honor the "Chairish Buyer Guarantee". I paid $890.34 for the Drawer and Shipping ($425 Henredon, $46.43 Tax, $419 Shipping). On December 16, the delivery was made and I was horrified with what was sent, it was not at all what was listed. I immediately contacted the Merchant "Seasweet" through Chairish ************** to advise the wrong item was sent or not as advertised. I also reported the problem to Chairish Support with pictures to prove this was not what was advertised and requested a full refund. On December 17 Chairish Support E-mailed standard form letter stating "they have already alerted the Seller that there is a discrepancy. As soon as I hear from the seller, I'll get back to you with the next steps for your *************** request." On December 26 I reached out again asking for my refund and again got the standard form stating "Chairish is currently waiting for the seller to share more insights about the condition of the chest but I haven't heard back yet." The Merchant knows that I am not happy with what was sent and want them to pick it up, with is was they said in my On-line Conversation. I should not have to wait any longer for my refund.

    Business Response

    Date: 01/02/2025

    We deeply apologize for the inconvenience you've faced with your order and the pending pickup and refund. Your feedback has been relayed to our support team along with these additional details. We appreciate your patience in this matter. 
  • Initial Complaint

    Date:12/29/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a used bookcase online from **************************. When the bookcase arrived, it seemed a different color than the pictures shown on the website. More importantly, the height and depth dimensions were completely off from the description shown on the website. I've attached a picture of the ad with dimensions highlighted. The actual dimensions are:Description: 36"W x 16"D x 88"H Actual: 36"W x 12"D x 81"H When I contacted Chairish customer service I was told that the dimensions shown are "approximate" and that I should have contacted the seller to confirm actual dimensions. There is nothing I can see in the ad that would indicate this. I would also say that being 7" shorter is much more than an "approximate" difference. Chairish offered to ship the bookcase back for an additional $681. I'm not sure why they think I would pay them an additional $681 for an item I don't want and is not as described. They also offered a $100 credit toward future purchases. This is unacceptable to me and I would like help in receiving a partial refund for the purchase.

    Business Response

    Date: 01/02/2025

    I'm very sorry to hear this! Your feedback has been relayed to our support team and we will reach out shortly to work with you to resolve your concerns. We appreciate your patience. 

    Customer Answer

    Date: 01/07/2025

     
    Complaint: 22743857

    I am rejecting this response because:

    This was not a final resolution, only a statement that they were reaching out to their support team for further investigation.  I am rejecting only so that this complaint is not automatically closed (the choices were to accept and close or to reject before 5 days or the complaint would automatically be closed).  I am still waiting for a resolution from Chairish.


    Sincerely,

    **** *******

    Business Response

    Date: 01/10/2025

    Thank you for letting us know that this has not been resolved yet. On Wednesday, January 8th our representative reached out with a proposed solution. Please contact ************************************************************ right away if the solution does not resolve this matter. Thank you for your patience and for working with us. 

    Customer Answer

    Date: 01/11/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******
  • Initial Complaint

    Date:11/29/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 19th we listed an antique ****** ***** table on the website Chairish for $345. The order number was *******. On September 25th I was informed via. email that the table had sold. I was then sent shipping instructions by Charish, for **********************. I printed the SHIPPING LABELS and verified by email to Chairish and via. a phone call to Blue Truck an agreed upon pickup date and time. The truck arrived on time and the driver/movers scanned my labels before carefully wrapping the table and Leafs in moving blankets secured with cling wrap. The shipping labels were not visible on the outside of the moving blankets, but the drivers assured me they were "on their way to ********" to deliver it directly to the buyer and as they had scanned the labels all would be OK. A few weeks had passed, and I had not heard from Charish concerning delivery or payment to me for the table. I sent an email asking for information. A reply was sent on November 5th telling me the table would be delivered on November 13th. November 18th I sent another email asking if the table had been delivered. On November 20th I received a response saying the table would be delivered on November 25th. It is now November 29th and I have not had a verification of the table being delivered.If the furniture sold is never received by the buyer, the seller (me), conveniently cannot be paid. The shipper was chosen and provided as part of the contract to sell by Chairish. They are paid by proceeds of the auction/sale. There is a ***** period of 48 hrs. by the buyer to accept or reject the object once received after which the seller is compensated for the sale minus shipping and listing fees.(45% of the sale price) Deliveries are within 3 to 6 weeks according to the website. It is now 7 weeks since ********* this point of the negotiations I feel that Chairish has arranged THEFT of our table with no intention of paying for it.

    Business Response

    Date: 12/05/2024

    Thank you for your feedback, and we deeply apologize for the inconvenience you've faced with your sold item and payment.
     
    After investigating the order status, I can see the full payment was issued according to our payment timeline and should have been received on November 30th. If you have not yet seen the payment in your account, please reach out to us at ************************************************************ so we can investigate further and assist you right away. 
  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a seller on Chairish for years (since the late 2010s). Sold hundreds of thousands of dollars worth of inventory through them. Overall it has been a decent experience.I recently sold a chair to a buyer who has been complaining with Chairish about the condition of it. It has been weeks of back and forth with the buyer claiming it was mis***resented (which is false). Chairish has now threatened me as the seller that I will need to pay for original shipping, return shipping and full refund if the buyer wants to do so.They have been pressuring me for weeks to give the buyer a partial refund to "save the sale". If I don't I was told I will be forced to accept a return and pay for all shipment. This feels like extortion. Especially because I spoke to one customer *** that said the buyer isn't even looking for a return. The chair was described accurately. Buyer is complaining because one of the chair's functions is too difficult to use (basically human error/they're too weak). After reading through Chairish Terms of Service - Chairish is basically just a market place and has no real power to force a seller to accept a return. Not sure how they get away with forcing other sellers to pay for initial shipping and return shipping on an item deemed mis***resented. Or making a seller forfeit an item and still paying for original shipping. They have no real legal power to enforce this policy or make someone pay.I find this whole situation very shady. Additionally, I know Chairish charges more money for shipment than what the shipper receives. For example, if a buyer pays $500 to ship an item across the country, often the shipper only receives $300. They also charge a fee to the buyer if they're using a credit card - since they don't want to pay the ** fees (truly unbelievable and comical for a massive e-commerce site). They also charge sellers a fee to use *** drop off, while the buyer is actually footing the entire bill. Such greedy practice.

    Business Response

    Date: 11/27/2024

    Thank you for your patience as I investigated your concerns and while we work to resolve the issue. We are actively facilitating the resolution between you and the buyer, and we expect to have it resolved as soon as possible.
     
    Our support team will continue to work directly with you to ensure everything is addressed. We understand how important this matter is and appreciate your understanding as we work towards a solution.
     
    For your concerns regarding the shipping cost for In-Home delivery; we are continually looking for new ways to work with our shipping partners to offer lower cost shipping options. Our shipping costs are a direct pass-through, we don't add a markup, so buyers are getting the lowest option available to Chairish. If an item can be safely packed to move through lower cost small package ********** etc.) or freight channels we do.
     
    We will keep you updated on the progress of the order. If you have any additional questions or concerns, please dont hesitate to let support know.
  • Initial Complaint

    Date:11/14/2024

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 10, 2024 I bought a walnut commode on the Chairish website I paid $2384 in total including shipping. The estimated delivery was September 7 to 21. Order #*******. Shortly after September 21st I reached out to Chairish customer support asking for an update as it did not appear the item had shipped. I was told it was picked up on 9/14 but they could not give me tracking or a delivery date. I continued to ask for for updates. On 10/16 I was told it would be delivered by 10/31. That did not happen. I sent 3 more emails asking for an update. On 11/11 I was told their shipping department was looking into it. On 11/12 I was told it would be delivered by 11/13. That did not happen. They have not answered my last 2 emails. have been asking for a refund since October. There is no proof this shipped and it is 3 months since I bought. I would like a full refund.

    Business Response

    Date: 11/21/2024

    We deeply apologize for the inconvenience you've faced with your order. Our records indicate your order was delivered on November 17th and a full shipping refund was processed, due to the delay. Someone from support reached out to you directly to relay these details. If you need additional assistance or have any questions, please reach out to us at ************************************************************ so we can further assist. Thank you. 

    Customer Answer

    Date: 11/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****
  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of dressers from a seller in ********, ******* on August 30. The estimated delivery date was Sep 20Oct 11. I contacted Chairish for the seller's email on Sept. 30 to arrange a specific date because I was going to be out of town. Things went downhill from there. The dressers never arrived, the seller kept saying soon, soon, soon. When it was clear that they would not be coming, the seller and I agreed she would refund my money, and she told Chairish. I have been trying to contact Chairish ever since. Emails either go unanswered or provided an unsatifactory answer (they suggested I return it when it arrived, but I would have to pay for shipping. Calls are useless--they don't answer the phone, and the message says they will return the call but they never do. They have over $3000 of my money, which I would like returned ****.

    Business Response

    Date: 10/31/2024

    We deeply apologize for the inconvenience you've faced with your order and the pending refund. Our records indicate the full refund, including shipping, taxes & fees was processed on October 29th, 2024. Depending on your bank, the refund may take 3 to 5 days to appear on your account.
     
    Again, we apologize for the inconvenience this has caused. Please don't hesitate to contact ************************************************************ to let us know if we can assist with anything else. 
  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chairish is a website for the buying and selling of fine furniture and related items. I posted a large gilded and carved Chippendale mirror manufactured by ***** on Chairish. A potential buyer contacted me with a counter offer, which I countered. They accepted my offer of $1,085 plus shipping. Chairish's mover picked up the mirror on August 26, 2024. It was in perfect condition when the mover took it off the wall and out of the house,On September 17, Chairish said that the buyer claimed it was damaged. If that was true, the damage occurred after the item was removed from the house.Chairish now claims that the item was improperly described. If I want it returned, I have to pay round trip shipping of $418. However, if I want to "donate" it (they did not say to whom), I have to pay one-way shipping ($209). This is extortion.That mirror was in my parents house untouched for years until Charishs mover took it down and out of the house. The mirror was photographed exactly as it was. Chairish is dishonest when it claims that the item is not properly described on the listing and that the missing piece the buyer noted was pre-existing prior to pickup. It was properly described. If the missing piece was pre-existing prior to pickup, then either their mover or the buyer broke it or lost it. After the item was picked up by Chairishs mover, it was out of my possession. The item was in perfect condition when it left my house. The mover or the buyer damaged the item. The purchaser may have had buyers remorse, and claimed that it was damaged to avoid paying the shipping costs. Chairish has engaged in fraud, theft, and conversion. My property has been damaged, and I have neither the item nor payment for it. They expect me to pay to have it returned. I have notified Chairish that I want the item returned at no charge to me. Furthermore, if the item has been damaged, I expect Charish to repair it at its own expense.

    Business Response

    Date: 10/17/2024

    We deeply apologize for the inconvenience you've faced with this order and the pending return. Your feedback has been relayed to our support team along with these additional details. We appreciate your patience in this matter and someone from support will reach out to you shortly and work with you to resolve the concerns. 
  • Initial Complaint

    Date:05/24/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16th, I ordered a vintage dresser from a seller in ***** via the Chairish.com platform. The order # was ******* and the cost was $550 for the item plus $1,000 shipping fees + tax for a total of $1656.26. It was supposed to be delivered in about 3 months, but I have just been informed that "due to unforeseen circumstances" my furniture was only put into a container "yesterday", and since it is now "in progress" the order cannot be canceled. There is no proof of any of this -- they cannot explain what happened, tell me where it is now, nor guarantee that it will ever arrive. I feel that they have just taken my money and are simply giving me the run-around. At the very least, Chairish should provide a proper paper-trail proving that the item is indeed in transit, where it is now, and when it will get here. Since I have paid $1,000 in shipping fees, that seems like a reasonable request; if Chairish's tracking systems cannot provide any reassurance, I cannot be expected to wait for ever and a complete refund is appropriate.

    Business Response

    Date: 05/30/2024

    I'm very sorry to hear this! I see that you have already reached out to support and we are currently investigating the situation. Someone from support will reach out to you shortly and work with you to resolve the matter.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.