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Business Profile

Hats

Culture Kings

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a package of shirts and hates worth about ****** and it was delivered to a different building in my apartment complex. I showed customer service that the photo for proof of delivery was not my door. Even showed them other orders I had delivered before photos and new ones after the purchase date. They refused to reship or even refund me and only offered a store credit. Terrible customer service and I will never use them again, as I will have to make a complaint here and with my Attorney general in my state. The photo of proof of delivery is not even of my door. I went over this ***** and she stone walled me and said there's nothing they can do besides a credit. That in the future if it happpened again, I would just be stuck with the charge and they will not even provide a credit or refund. Worst part is 4 months ago they sent me the wrong size crocs and I had to return them. They took a restocking fee out of my refund, when they sent me the wrong item to begin with.

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/05/2025 I purchased 5 items from the site Culture Kings. I paid ****** for the transaction. My items were sent but did not arrive at my home. I went to their website to find out what error was happening with the order. Their site states my order was returned to sender. I sent a message to them, through their site on Monday, 04/14/25 requesting information on delivery or a refund. I have yet to receive a response. I have not received a refund to my account. I ordered the items as i saw an ad on instagram. I also downloaded their app on my iPhone. I wish i had researched the company more prior to buying.

  • Initial Complaint

    Date:04/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t shirt from Culture Kings in a size small. I received the T-shirt and it was huge. According to their online sizing my shirt was a Large. I have emailed them multiple times and they said they would look into it and get back to me within 2 days. It has been weeks with no response. I am just asking for a refund.

  • Initial Complaint

    Date:04/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a hat advertised as a high-profile hat and pre-curved brim. I have many hats of my own so I was pretty sure this hat according to the pictures and descriptions would be as I already imagined but I was very mistaken. The hat is very different from the pictures with the brim being clearly less curved than advertised and the hat actually being a low to medium profile hat. I am aware that the initial shipping costs that I paid are probably already lost but besides that I dont understand how the company is only offering me a $30.75 refund with (subject to handling fee) when the total price that I paid was $47.69 USD. I really need help getting a refund that makes sense and takes into account the false/incorrect advertising done on the New *********************** 'Upside Down LA Logo' 9FORTY A-Frame Snapback Dark Green product.

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on January 31st for a New Era ************** 'Pink Satin Hearts 2.0' 9FORTY A-Frame Snapback Black/Pink. I was told shipping 3-7 business days. It was marked delivered on February 7th by ****. But was no delivered. I contacted the company the day after when it didnt arrive thinking it may have been just a mistake. I received a response to try to file a claim with ***** They will not accept a claim since the company didnt use them initially. (Seems like a shipping loop hole they used dhl). I sent several emails asking for an update which I didnt receive until yesterday February the 16th 9 days after the promised delivery and 16 days after the purchase. Not theyre telling me without a claim number they will not doing anything. It seems like they are tying to get one over on me which is very frustrating

  • Initial Complaint

    Date:12/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered from them 2 times , 1st was shipped to a different address in a different zip code which showed on the tracking and i even went to the post office in the zip code for them to investigate and they told me the address it was delivered to was on the box and not my address , so i reached out to culture kings through email and after 5 emails they finally responded after almost a month and they didn't want to give me a refund for my misdeliverd package because it says "deliverd" and gave me store credit and express shipping instead so I took my time to order again and just ordered something black friday and guess what I didn't get this order either it was once again delivered to a different address and signed for by someone ( J ****) at a dock and no delivery photo was available And I would've never ordered again if they gave me my money back .1st order was 3 hats which totalled $74 and 2nd order was 5 hats which totalled $119

  • Initial Complaint

    Date:11/21/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my order. The company refuses to give me a refund. Their store is mostly for men and I am a woman who was buying a birthday gift for a friend. Unfortunately, the gift never arrived and so I ended up buying something else. I do not want the store credit being offered. I would like a refund.

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this item on October 18 and was supposed to be delivered by *** who stated there was an issue with the address and returned the item back to them at the time I came in contact and asked for the item to be reship out . Which some time passed and I reached out again asking for the item to be refunded they explained the process could take some time I waited I received notification that the item was sent back to them and received i contact to let them know and she said to allow a few days as I'm waiting I received another email stating they resent the item out per my request I have attached all emails of the back and fourth where they stated they would update the notes to process the refund so I'm not clear why the item would be shipped out again and I have yet to receive any tracking info or my refund as requested please assist

  • Initial Complaint

    Date:07/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #CKUS1812914 from Culture Kings US.Placed on 2024-05-24 at 16:26 pm.Amount is $272.80 paid to them online transaction. Total items ordered is 7 tshirts.Tracking shows its delivered but nothing has been received on my end. I filed a complaint with the carrier as the seller suggested, even gave them the complaint number but they are unwilling to refund me. I need my money back, its my hard earned money and I know no other means than BBB to get my money back.Please help!

  • Initial Complaint

    Date:07/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the customer service to inform them that I did not receive the order. the seller informed me to contact **** to file a claim, which I did and **** informed that the seller did not put insurance on the item and that a claim cannot be filed because of it. I informed the seller and provided the screenshot of **** informing me that a claim cannot be filed due to lack of insurance. I informed the seller that I want a refund and the seller stopped responding. I want my refund. Order number is CKUS1908918.

Culture Kings is NOT a BBB Accredited Business.

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