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Business Profile

Hats

Culture Kings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hats.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased clothing from culture kings back June 27th for 2 items total 57 dollars. The order never arrived but said it was delivered. No problem I understand things happen contacted culture kings they told me to do all these things. Contact the shipment and confirm is neighbors have sent it and file an issues with the **** Which is did and sent that information they asked for the next day. Well ever since then its been almost 2 weeks now and havent heard for anyone no more its like they not replying to my emails for some reason and when I call I dont hear back. Never had issues with culture kings but now this is problem since I paid for products and didnt receive and confirmed it wasnt received and never heard from Them after constant emails . All I want is a refund for my order at this point I was okay with re Shippment or a gift card but I havent heard anything at all and been getting avoided . My order number is CKUS1536971. My name is *************************

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a shirt from culture kings. It was a terrible misprint and I've reached out several times. Their phone goes straight to voicemail. Emailed several times, provided pictures and they agreed it is not up to standard and that I am entitled to a refund or credit. Nothing has been done to rectify the situation and it's been weeks. They are a terrible shady scammer buisness and I want my refund asap. This has been dragged out for a long time now. I am beyond ****** off with them. I want my entire refund of $52.41 immediately. There is a clear box around the print wilhich is not what was advertised and clearly shows a misprint. I do not want ANYTHING but a FULL refund and will be filing with department of consumer affairs next and will be posting on every ad they put on social media warning customers of this shady company to not buy from these scammers.

  • Initial Complaint

    Date:06/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Auto placed my order without confirming my address. I asked to cancel order or change address immediately. They responded post shipping w/ a customer service number. It had already shipped to the incorrect address. Refused to provide store credit to help get the shirt I had paid for or ship another or do anything to help instead were dismissive and rude. ********

  • Initial Complaint

    Date:05/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I ordered two pair of shorts for my son when I received them they were too small so I wanted to exchange one of them and get a refund for the other. I sent all my information back. This was back April 18. It is now May 6 and I have had to fight with these people to get my exchange that I was guaranteed and have yet to receive my refund for the $24, this has been the worst experience Ive ever had from something that should be so simple. I dont know who is in charge over at this organization, but something needs to change and I want my refund that I was guaranteed.

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pieces of clothing on March 12 2024 at around 8:40-9:00 pm from culture kings it was the dxxmlife L-4 A Camo Utility BXmber and the dxxmlife L-4 Camo Surplus JXgger I purchased it Through the shop app I did not make a account with ********************** because I paid through shop app and I have not received any information what so ever no emails no notifications on shop app no pending no nothing it as if I was scamed I really needed them I'm going to a show on march Friday 15th 2024 please help I just want my items that all thank you.

    Business Response

    Date: 03/13/2024

    Hey there.

    I have looked over this customers order and can see it has been successfully received on our end and even shipped.

    Tracking: ********************************************************************************************************************************************************

    I have included the customer order in the attached files 

    Below are the customers information we have on fie and attached to the order
    *************************
    ***************************** apt 1
    ********** ** 90807
    *************
    ************
    **************************

    This customer has not connected ** to let ** know they have not received there parcel. However, looking at the tracking they should receive it in the next day or two, as we do need to give the shipping company time for it to be processed.

    Customer Answer

    Date: 03/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is in reference to Cukture kings order CKUS1356011 totaling a refund owed to me of $637.40 I made this return using the return label they provided me. The tracking info provided by the ************* postal service shows they received the return. They are refusing to refund my money claiming that even though the tracking info says they received it, they dont know where the package is. This is extremely unfair to me, as I am just the customer who did the right thing and returned the package using their own return label.

    Business Response

    Date: 02/02/2024

    Complaint ID: ******** We would like to provide information regarding this case. I appreciate your attention to this matter. Unfortunately, my return order encountered transit issues and didn't reach you within the expected timeframe for processing a refund. I reached out on January 9th to inquire about the refund, unaware that a case had already been filed. Recognizing the lost parcel, your team promptly issued a full refund on January 29th. I'm interested in exploring any steps we can take to resolve this matter with the BBB.

  • Initial Complaint

    Date:01/12/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    0nline clothing mail order (sweatshirt hoodie) immediately noticed the system applied tax. Delivery is going to ** non taxable. Sent several emails prior and the answers I received to iustify the tax assessed was "thier system" applies it also Culture Kings is registered as sporting goods, huh? Not subject to tax in ********** Frustrated because it is a birthday gift I reluctantly ordered. I received the product, packaging does not state its a sporting goods but "streetwear". I requested a credit adjustment to my **** of America card, at this moment do not want to dispute the entire transaction. To tax or not to tax??!! Please advise resolution. Thankyou Am I correct or not?

Culture Kings is NOT a BBB Accredited Business.

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