Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first engaged with Hers to move forward with what I believed I was getting Wegovy brand. I recieved different product. They finally sent me Wegovy as replacement. I was about to start treatment this week THEN I received an email saying they NO longer will be offering this product. I replied to them that if they are no longer offering it and I engaged with them to work with their doctors and have long term relationship with this treatment than I needed to return and get a refund and they said NO. I am asking for refund for this purchase in full since they no longer can provide me with product: Wegovy. Its NOT a one time thing, it requires long term use and advisement, they should provide a refund if they refuse a return. Its unprofessional of them. Since they no longer can offer me what is needed.

  

  Business Response

  Date: 07/04/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 07/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23555649, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Thayer Gowdy

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the company a year ago, and did not want to receive further shipments in the immediate future, so I snoozed my subscription. I had no contact with the company other than marketing emails until today, where I received an email at 11:05 that my auto ship order was processing. Within 5 minutes, I contacted the company to cancel. By 11:45 I had canceled my subscription wholesale and been in contact with customer service representatives about preventing this shipment from being sent. I was told that the company would not hold the shipment, despite the fact that even writing this complaint 7 hours later, the shipping company has still not received the package from Hims. I asked for a return label and was rebuffed. Ultimately, I am going to take receipt of product that I do not want and pay money for it, when I was, maybe intentionally, not notified about the transaction in a timely manner to cancel. Furthermore, Hims still has not sent the product and absolutely has the ability to prevent it from being shipped, but refuses to do so.

  Customer Answer

  Date: 07/02/2025

  Scott Carpenter

  

  Business Response

  Date: 07/04/2025

  Hi,
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23550187, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/25, I created an online profile and requested to be considered/ evaluated for weight loss treatment. I was instructed a doctor would review and a telehealth appointment would be required - if I qualified. Less than 24 hours later, I requested the in-process/pending review to be cancelled due to family/personal unforeseen circumstance. This request was ignored. On 7-1-25, a doctor completed the review and sent my Rx order for processing.Aside from my request being ignored, this doctor did not contact me first - no telehealth visit - and ignored my concerns about allergies and whether these are present in the Rx. The doctor also referred me to purchase meal replacement items from the company - which clearly contain the exact allergens I listed.

  

  Business Response

  Date: 07/07/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about ordering a hair loss product in order to stimulate hair growth. The company had me fill out a questionnaire regarding my needs which was sent to a medical professional for approval. The medical professional responded to me that they recommended a certain product and it was sent to the pharmacy. I then tried to cancel because looking at the side effects and conflicts with other medication, it did not seem like it would be a good fit for me. I company told me I could not cancel the order because it was already shipped out even though I tried cancelling only 2 hours after I received the message from the doctor.

  

  Business Response

  Date: 07/01/2025

  Hi Lauren,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23541895, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Lauren Schmidt

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hims billed me for an item I didn't request and shipped it to me without my consent. When I tried to resolve this through their customer service chat, they refused to issue a refund. I did not approve this transaction and only want a full refund plus confirmation that my subscription has been terminated.

  

  Business Response

  Date: 07/01/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed on my credit (6/20/25) card for a prescription I thought I had terminated. I received no advanced warning of this charge, unlike every other auto-payments I have to my accounts, or I would have told them to cancel this order. When I reached out to their support and requested the refund, I discovered the following:Since the order has already been processed, were unable to provide a refund for your prescription. I sincerely apologize for any inconvenience.We offer access to prescription medications through auto-bill subscriptions to ensure that you receive your refills on a consistent basis. Since refills process automatically based on your chosen shipping/billing cadence, we kindly ask that our customers send us a request to cancel at least 48 hours prior to their next process date to ensure that we are able to accommodate the request.If I had received the warning 48 hours prior of this charge, I would have promptly declined and we would not be here. They are offering no solution except Sorry Sucker.I see this appears to be their business practice, per the other complaints and reviews and it needs to be stopped. All I want is a refund. I have requested a stop payment with my bank on this as well.

  

  Business Response

  Date: 07/01/2025

  Hey,
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  We have followed up with you via email and look forward to your response. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for a 6-month weight loss program in the middle of January. With approximately one month left in the program, HIMS charged my credit card $1,495 to renew my program without any notification. I reached out to customer service (online message only, no actual person to talk to) and received a canned response that because it was acknowledged (more like HIMS automatically does this to all customers) when I signed up as well as information available somewhere in their portal (which by the way, I dont use), that the renewal was initiated. This was done when I had approximately a month left in the initial program as well as no reach out to ask if I was interested in renewing the program. Had HIMS reached out to ask if I would like to continue to use their product, I would have declined.HIMS indicates that because this is medication, that there is no return or refund option. HIMS sends periodic emails and text messages to me to check-in but apparently they are silent on reaching out asking if I would like to renew and/or simply send a notification of an upcoming renewal. Rather, HIMS automatically renews without any confirmation that the medication is something that the customer wants to continue to use and then charges me $1,495 without any recourse.After many exchanges with online messaging, I was offered a 50% refund. Thus, I am still being charged $747 for medication that I will not be using. A reputable company would stand behind their product and gain customer consent that the product is something that the customer wishes to continue using. ******************** however, simply automatically enrolls their customers in automatic renewal and will not notify the customer when that renewal is going to be initiated. Once initiated, the customer has no ability to return or get a refund. Im not sure why this practice is being allowed for a company that dispenses medication. Other customers should be made aware of this deceptive business practice.

  

  Business Response

  Date: 07/01/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23536230, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Michael Homme

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website makes it sound like you will have a discussion with a physician before medication is prescribed. This is not the case. It is just an immediate stamp of approval. I tried to cancel the order, and there is no way to do so, and no apparent way to contact customer service. After discussing with another physician, I learned of undisclosed side effects of the medication. When I finally was able to contact customer service, they said no refund would be issued, and to dispose of the medication. By that time, the sealed package had already been returned to sender. Also cannot find any way to remove credit card information or close account. This is not the experience I expect to have with a reputable business. This appears to be an operation set up to automatically take your money as quickly as possible, with little to no human interaction. I would urge caution to anyone considering this company's services.

  

  Business Response

  Date: 06/30/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company makes it impossible to officially ask for a refund by sending you on circles in the website. You have to cancel an order 48 hours ahead of time but they make that face very little known. My order has shipped and I want a refund but it's impossible to ask them for one.

  

  Business Response

  Date: 06/29/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to pay for 6 months of medication at once without being able to see how my body would interact with the medication. After 5 weeks of unbearable side affects, many messages to the providers (who are mostly robots), and little help I was told to stop taking the medication. I was then asked which medication kit Id like to change to. I am not a doctor and dont believe its good practice to choose my own medication with no knowledge of what they do. In addition to that, I was offered different combinations of the same three medicines I was already taking that had unbearable side effects. In addition to this, I was under the impression that Id be receiving ***********. That wasnt what happened - instead I received a combination of medications for depression and alcohol suppression that werent even typically used for weight loss. Ive cancelled my recurring subscription but after reading so many horror stories about them charging and shipping medication anyways, Im scared Ill be charged for another 6 months of medication I dont want and cant take.

  

  Business Response

  Date: 06/29/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team