Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hims and ********* has repeatedly refused to issue an itemized receipt, EOB or explanatory document for the payment of a prescription medication. I require this receipt for tax purposes, and Hims and Hers provides these receipts for other services, so its refusal to provide one for this particular service is arbitrary. There is no statement whatsoever anywhere on their website indicating that they will not issue itemized receipts for prescription medications, and if I had known that they would not do so, I quite frankly would not have authorized the transaction.

  

  Business Response

  Date: 06/29/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 06/29/2025

   
  
  Complaint: 23532128
  
  
  
  I am rejecting this response because:
  

  Hims and Hers, Inc did absolutely nothing in the email they sent to actually resolve the issue. They essentially said, “So sorry,” and tried to claim their hands were tied by regulations, and that was all. I reject their explanation as non-sensical, and will not accept any such apology that is not accompanied by an itemized receipt or a detailed letter with all the requisite information, which Hims and Hers, Inc, despite all its protestations to the contrary, absolutely is capable of producing with my consent, which I will give in writing. Until such time as they choose to produce such, I refuse to do any further business with them.

  
  
  Sincerely,
  
  
  
  Rafael Stellamaris

  

  Business Response

  Date: 07/02/2025

  Hello,

  
  We sincerely apologize if you didn't find our resolution satisfactory in our last response.
  
  

  As we mentioned in our email correspondence with you, Hims operates within a regulatory framework that governs how certain healthcare-related transactions, especially those involving prescription treatments for sensitive health conditions like sexual health, are documented and disclosed. While we strive to be as transparent as possible, our current policy limits the availability of traditional itemized receipts for specific prescription products in order to protect patient privacy and maintain compliance with pharmacy regulations.

  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
  
  Sincerely,
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 07/02/2025

   
  
  Complaint: 23532128
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Rafael Stellamaris

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was exploring some weight loss medication and they charge my credit card $1400 without my permission as I had not made up my mind yet I was still looking at my options

  

  Business Response

  Date: 06/29/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was already taking *********** for several months from a local compounding pharmacy, prescribed by my doctor. I lost 10 lbs in a couple of months. I switched to HERS and paid for a year supply to save money- and ordered the same exact medication and dosage. I complained many times that I was not losing weight (I gained 5 lbs) and that it felt like nothing, like I was injecting water. I had received only 6 months worth, so I cancelled the last six months and received a refund. After taking this ineffective medication for 3 months, I requested a refund or replacement, suspecting that it was a bad batch. I was refused the replacement or refund. Basically they treated it as if it were not their problem and referred me to their source pharmacy. I no longer want anything from this company except a refund. I went from losing weight steadily to gaining weight steadily as soon as I started on their medication.

  

  Business Response

  Date: 06/30/2025

  Hello, 

  Thank you for bringing this to our attention. We’re truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  We’ve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23531650
  
  
  
  I am rejecting this response because:
  

  The business claims this is resolved because they refunded me for the balance of the subscription (medicine I was scheduled to receive in the future.)

  However, that has nothing to do with my complaint. My complaint refers to the initial shipment I did receive, and the ineffectiveness of that medicine. My claim is that there was something wrong with that batch of medicine. This company will not take responsibility for its lack of quality control. I want a refund for the initial shipment of medication which caused me to gain weight rather than lose.

  
  Sincerely,
  
  
  
  Barbara Nahmias

  

  Business Response

  Date: 07/02/2025

  Hello,
  
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
  
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
  
  Sincerely,
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23531650, and find that this resolution is satisfactory to me. The company gave me the refund I requested.
  
  
  
  Sincerely,
  
  
  
  Barbara Nahmias

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently ordered a prescription product from Hims (a chewable tablet with *********** and *********). After answering a brief questionnaire, I was given a subscription recommendation, asked to provide a credit card to proceed to a provider review, and then approved by a provider. My order was then processed and shipped at the same time as I ****** wasnt until after my approval and shipment notification that I was given access to the full list of potential side effects. Only then did I learn about the serious risks associated with *********** including depression, suicidal thoughts, sexual dysfunction, and possible long-term hormonal issues.I contacted Hims support to request a refund, but was told their policy does not allow it once the product has shipped. The medication is unused, and I believe I was not provided the necessary information in time to give fully informed consent.I am requesting a full refund due to these health and safety concerns, and I have already paused all future ************ filing this complaint in hopes of resolving the issue fairly and respectfully.Order Number: XSx5t5PgZpo Full Name: ****** ******* Email: ************************

  

  Business Response

  Date: 06/29/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lowest amount of medication they offered was a ******************************************************************************************** to purchase again and I'm stuck with an almost full 90 day supply of the previous prescription that was very expensive.

  

  Business Response

  Date: 06/28/2025

  Hi,
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23530366, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Jason St Charles

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had a saga of medical issues(chest pain, lightheadedness, etc..) that I believe could be related to their topical head spray. I thought that I canceld all subscriptions a while ago, but I got a email on June 26th saying my order has shipped. I immediately reached out to Hims, but they explained because my request wasnt within 48 hours of renewal that they could not cancel or refund that particular order. Given the product hadnt been received by **** at the time of my request, I believe they had an opportunity to hold shipment.Its common practice to provide notifications of upcoming subscription renewal, and I believe its an intentional practice to withhold that information.If CC chargeback is unsuccessful, Ill be out 175 dollars for a product thats potentially related to my awful health as of late.

  

  Business Response

  Date: 06/28/2025

  Hi there,

  I'm so sorry to hear your experience with us was less than ideal, but I appreciate you reaching out and providing us with your honest feedback.
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  Hims & Hers 

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23529704, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Matthew Nims

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hers charged me for an order on my subscription before the next shipment is supposed to be sent. I did not get any notification about the charge to my debit card. I tried to contact them several times before the shipment was sent and never got a response.

  

  Business Response

  Date: 06/27/2025

  Hi there,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23523189, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Lanell Trussell

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a topical medication subscription with Hims, however I forgot my subscription was still active. One day randomly I got a notification on the evening saying order shipped and Im charged $200. I logged in to cancel the subscription but no option to stop the shipment. I called next day morning immediately and customer service says once shipped from pharmacy they cannot do anything. Very sneaky if you ask me. I have many subscription services and they all have advanced notice so I can adjust the deliver as needed.

  

  Business Response

  Date: 06/27/2025

  Hi,
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23522245, and find that this resolution is satisfactory to me. The business did reach out and processed a refund after the complaint, while their customer service was unable to do when I called in. I still believe the business needs to update their practice to alert customers of upcoming subscription. 
  
  
  
  Sincerely,
  
  
  
  Henry Chen

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Hims & Hers Inc. for unethical business practices and false advertising regarding a weight loss product purchased in January/February 2025 for $897. Before purchasing, I provided detailed body composition, diet, and lifestyle information to ensure product suitability, and was assured it would help me lose weight based on my specific circumstances.Instead of the promised weight loss, I gained 18 pounds while using the product as directed over 2 months, the complete opposite of advertised results. When I contacted customer service about the product failure, they asked me to spend an additional $2,000 to change medications despite the original being completely ineffective. Representatives admitted the product "doesn't work well for everybody" and "only works sometimes" - critical information never disclosed before purchase.I have repeatedly requested a refund over 2-3 months. Initially promised someone would contact me, no one ever did. When I followed up, I was told they would not provide any refund. **************** has been consistently unresponsive and unhelpful throughout this process.This appears to feel like a deliberate scam where Hims & Hers takes customers' money, provides ineffective products with opposite results, then demands more money to "fix" their mistakes. Their admission that products "only work sometimes" while making guarantees suggests knowingly selling ineffective treatments.I am seeking a full refund of $897 for this misrepresented, ineffective product that caused weight gain rather than loss and was backed by deceptive business practices.

  

  Business Response

  Date: 06/26/2025

  Hi,
  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23519596
  
  I am rejecting this response because: I did not get a resolution to my issue. I was told they wont refund me. There are many ways to refund, you can open a new charge back, send a check, etc. your team has once again given me the same cookie cutter response that I was getting before. Please put someone who knows how to do charge backs or send check on to this matter. I am tired of getting the same old BS answers and not a real person whos willing to figure this out. 
  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 07/01/2025

  Hello,
  
  We sincerely apologize if you didn't find our resolution satisfactory. 
  
  While we are unable to refund orders that have been disputed, we recommend you connect with your cardholder for updates regarding the status of your dispute. We sincerely apologize for the inconvenience.
  
  We can confirm, though, that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the messages we have sent to you.
  
  Sincerely,
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23519596
  
  I am rejecting this response because: This is BS, I waited 3 months for someone to reach out and when no one reached out I had to file a dispute. I need you to find a way to refund me. This is not acceptable at all!!!!!! I will be posting reviews about you service and lack of response, this is completely unacceptable!! Your company has basically stole $900 from me and now are not willing to help fix the issue that you avoided. 
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:06/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was not clear that my initial order was a subscription. Now I can't return the product. What a ripoff.

  

  Business Response

  Date: 06/27/2025

  Hi James,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response.