Important information
- Customer Complaint:
BBB’s profile for Hims Inc. was created in January 2018. A review of the company file was done in October 2024. Complaints on file concern issues with cancelling orders and refund requests.
BBB recommends users to review the Terms and Conditions, with special attention to Subscription Products and Services, as well as their Refund Policy.
For additional support, please visit Him & Hers, Inc. Contact Us.
Complaints
This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,194 total complaints in the last 3 years.
- 2,265 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing on behalf of my boyfriend. We were totally DISATISFIED with this HORRIBLE product. My boyfriend tried to contact this company many times with no response. WE WANT A TOTAL REFUND OF THIS TERRIBLE USELESS PRODUCT THAT DID NOTHING!! We want a refund in full or you will be taken to court for this i do not play games when i say something. REMEMBER FULL REFUND DON'T WASTE MY HARD EARNED MONEY!! So either I get the FULL REFUND or it's time for a court case the option is yours!!!!!!!
Business Response
Date: 07/21/2022
Hello ******,
I am truly sorry if the product has not been working as intended. We would be more than happy to assist you with this matter.
Based on the information you have provided (name, email and phone number), I have checked our systems and I am not showing an account or any contacts to our customer service.
We would be more than happy to assist you, however, we would need the account holder to contact us and provide the information related to their account. Please reach out to us by phone: **************** -- hours: 5am-8pm PST or chat through the website
Initial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting charged every money $40 for something ive never received? I never signed up for the service because i dont even know what it is but apparently they have been stealing my money and havent given me anything in return. I have various charged ranging from $22.50 to $40 for something ive never even seen or used? I disputed the charges on my card but nothing came of it. Resolve this please because these people are liars and scam artists stealing money from people.
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