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Business Profile

Health and Medical Products

Hims & Hers Inc.

Headquarters

Reviews

This profile includes reviews for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hims & Hers Inc. has 2 locations, listed below.

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    Customer Review Ratings

    3.78/5 stars

    Average of 6,474 Customer Reviews

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    Leave a Review

    Review Details

    • Review fromClayton K

      Date: 06/15/2023

      5 stars

      Clayton K

      Date: 06/15/2023

      It works just like they said it would and I had no side affect

      Hims & Hers Inc.

      Date: 06/19/2023

      Hey,
      Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, were always here to help!
    • Review fromKristen O

      Date: 06/15/2023

      5 stars

      Kristen O

      Date: 06/15/2023

      Practitioner was clear with what could be expected and with anticipated results. App and website are easy to use.

      Hims & Hers Inc.

      Date: 06/19/2023

      Hey,
      Thanks so much for sharing your experience with us! Were here to help you in any way we can!
    • Review fromDaniel D

      Date: 06/15/2023

      5 stars

      Daniel D

      Date: 06/15/2023

      Communication has been easy and the correspondence back and forth with my health professional has been clear and timely.

      Hims & Hers Inc.

      Date: 06/19/2023

      Hey,
      It's our pleasure to provide you with some amazing customer service. Thank you for taking the time to leave us a 5-star review! We appreciate your support!
    • Review fromBob R

      Date: 06/15/2023

      5 stars

      Bob R

      Date: 06/15/2023

      Very satisfied with your product. Works as intended with no issues.

      Hims & Hers Inc.

      Date: 06/19/2023

      Hey,
      Thanks so much for sharing your experience with us! Were here to help you in any way we can!
    • Review fromJames B

      Date: 06/15/2023

      5 stars

      James B

      Date: 06/15/2023

      I have never had meds so effective before. It put me back into my 30's!

      Hims & Hers Inc.

      Date: 06/19/2023

      Hey,
      Thanks so much for sharing your experience with us! You really made our day! Were here to help you in any way we can!
    • Review frommike K

      Date: 06/15/2023

      3 stars

      mike K

      Date: 06/15/2023

      works I believe the medication I received the first prescription worked better then the second ..

      Hims & Hers Inc.

      Date: 06/25/2023

      Hi,


      Thank you for reaching out - I'm sorry to hear that your full experience wasnt ideal.


      Well be reaching out to you shortly to resolve this matter as soon as possible. 


    • Review fromMike C

      Date: 06/15/2023

      5 stars

      Mike C

      Date: 06/15/2023

      Couldn't be happier! **************** (******* specifically) helped when I forgot to change my address on the site. Took care of the problem immediately! Great job and thanks a lot!

      Hims & Hers Inc.

      Date: 06/19/2023

      Hey,
      It's our pleasure to provide you with some amazing customer service. Thank you for taking the time to leave us a 5-star review! We appreciate your support!
    • Review fromPaul H

      Date: 06/14/2023

      4 stars

      Paul H

      Date: 06/14/2023

      Pretty good, just starting to see some hair growth at 6 months. Any ideas to escalate?

      Hims & Hers Inc.

      Date: 06/20/2023

      Hey,
      Thanks so much for sharing your experience with us! That is a great question and best answered by the medical team. You can send a message to them via the secure online messaging portal located in your account. Once youve reached out, you can expect to hear back from a provider as soon as they are available to assist. Were here to help you in any way we can!
    • Review fromIsaac M

      Date: 06/14/2023

      5 stars

      Isaac M

      Date: 06/14/2023

      Their product is great and the customer service is top notch

      Hims & Hers Inc.

      Date: 06/19/2023

      Hey,
      It's our pleasure to provide you with some amazing customer service. Thank you for taking the time to leave us a 5-star review! We appreciate your support!
    • Review fromKeith N

      Date: 06/14/2023

      1 star

      Keith N

      Date: 06/14/2023

      Accidentally changed my shipments from once a month to every 3 and can't change back. Can't afford the every 3 month plan!!

      Hims & Hers Inc.

      Date: 06/20/2023

      Hello, 
      Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 
      Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.

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