Reviews
This profile includes reviews for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,453 Customer Reviews
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Review fromChris .G
Date: 10/23/2022
1 starChris .G
Date: 10/23/2022
******** scam dont waist your money bought a 3 month prescription and it did absolutely nothing.
Hims & Hers Inc.
Date: 11/04/2022
Hi *******, Thank you for giving Hims & Hers a chance. We're sorry to hear that you weren't happy with the care regimen you chose. Keep in mind, every treatment will not yield desired results for every individual, and sometimes an alternative may be the option that works better. For additional guidance, please feel free to connect with our customer experience support team via email to see if we can help you further. Thank you sincerely for your time!Review fromTodd S
Date: 10/22/2022
1 starTodd S
Date: 10/22/2022
I was charged for a 90 day prescription at a cost of about $150 that I neverv received. Because their records said it was delivered I cannot get a refund. It took me an hour and a half just to try and cancel my future orders. It is clear this company does not want anyone to cancel, and makes it extremely hard to do that. This is the worst on line purchasing experience I have ever had, and feel totally ripped off. I cant help but wonder how many customers have have had similar horrible experiences. This company basically stole my money.Hims & Hers Inc.
Date: 11/04/2022
Hey ****, Let us begin by offering our most sincere apologies for your shipping experience. It's never pleasant to wait longer than the expected time for anything. With that being said, on 10/22 you connected with us via email and asked that we send you a replacement order and cancel your subscription. We executed both requests that very day.It's our pleasure to assist our customers with any requests related to their accounts, including cancellations. If you would have preferred a refund instead of a replacement, we would have been happy to satisfy that request as well. We sincerely hope that you are doing well, and wish you much happiness and success in your health and wellness!Review fromJames T
Date: 10/22/2022
1 starJames T
Date: 10/22/2022
They over-charged me $300 for a subscription I didnt sign up for. Very shady practices by this company.Hims & Hers Inc.
Date: 11/04/2022
Hi ****, We're very sorry that you had a less-than-excellent experience with Hims & Hers. It doesn't appear that the name or contact information you've listed here is linked to an account with us, active or inactive. Please feel free to give us a call at ************* or email us at ************************************** so that we can see how we can help. We're very much looking forward to hearing back from you!Thank You.Review fromBrandy B
Date: 10/16/2022
1 starBrandy B
Date: 10/16/2022
Scam and money grab!!! Charged me for a 6 month prescription without getting to have any back-and-forth with the healthcare professional. Still trying to reverse the charges but not going to get it Im sure. This makes me sad because they advertise to help people with depression among other things and Im worried how toxic it is for people who have a real need for help.Hims & Hers Inc.
Date: 11/02/2022
Hi ******, Thanks for your candid review of your experience with Hims & Hers. We are really sorry that you werent pleased with our platform. Please note that the providers can only prescribe based on the cadence patients select during their consultation. Additionally, based on the information provided within the consultation, providers sometimes will proceed to the prescription. This is in no way meant to be dismissive. If patients have questions, we provide a space in the consultation for those to be listed, and of course, we welcome questions of any capacity at any point within your experience. Were thankful that we were able to cancel your order accordingly. We respectfully wish you all the best in your health. Take good care!Review fromRosie M
Date: 09/09/2022
1 starRosie M
Date: 09/09/2022
I signed up to get a prescription once. It was EXTREMELY more expensive than getting this medication through my doctor and local pharmacy. I decided I would not order from them again. Then I got an email with another very high charge for this medication and it said it already shipped. I didnt want this to be shipped to me again and my card charged a ton of money for something I can get for so cheap from my doctor.Hims & Hers Inc.
Date: 10/14/2022
Hi *****, Thanks for taking a moment to share your experience with Hims & Hers. We are really sorry that you werent happy with our pricing. While our products are not covered under insurance, they are available at 50-80% off of retail costs, making them more affordable and accessible to consumers that *** not have health insurance or are choosing not to use their insurance. Anytime a customer decides that theyd like to discontinue their subscription, cancelling is as simple as reaching out to us in any of our communication channels. Since patients choose their own shipment cadences, the providers prescribe and set up order frequency based on the selections made during the consultation process. With that being said, you also have the option to change your subscription cadence by connecting with us at least 48 hours before an upcoming order. We sincerely hope that youve been able to receive the treatment you prefer, at a cost thats more reasonable for you.Take good care.Review fromBen P
Date: 09/08/2022
1 starBen P
Date: 09/08/2022
Horrible customer service and shady business practices. I cancelled my subscription to receive a specific medication. I recently received a shipping notification for a refill I did not authorize. I immediately contacted customer service requesting they halt the shipment and refund the charge made on my card. I contacted them again two days later. Then again the next day. Still no response after 5 or so days. Please avoid this business at all costs. Troubling to see an A+ BBB rating and a 1.1 star average review from customers. How is these even possible? Apparently birds of a feather do flock together...BBB and Hims are a match made in heaven. Neither listen or respond to consumer complaints. Really unfortunate. Time for BBB to go Bye Bye Bye! From the BBB terms, "Customer Reviews are not used in the calculation of the BBB Rating."...then what is the point!?!?Hims & Hers Inc.
Date: 10/13/2022
Hi ***, Please forgive us for the time it took us to get back to you. Were sorry to hear how dissatisfied you were with the subscription that you chose. It looks like back on 09/13 our customer experience team shared some relevant details on how to manage your account, more specifically the difference between pausing your account and actually canceling your subscription. While your subscription is no longer active, I hope that youre feeling better about all of this, and have found a more acceptable means to continue your care.Review fromJenna M.
Date: 09/03/2022
1 starJenna M.
Date: 09/03/2022
Not surprised to see all the reviews on here are only 1 star and most of them say they wouldnt have even gave that if it was an option. You dont have 1 review praising your company for anything, you must know you failed. Really what it is, Hims & Hers, is just a very elaborate telehealth scam, a cash grab if you will.. Their practices are unethical in every sense all the way down to their lack of a delete option for your own personal account on their platform, thats just shady. Also when you try to find an address for them its a *** store in **********. I dont know any legit doctors that practice out of *** stores. My own experience with them was just a consultation that was in an ad for them on ********* I did not give my debit card number but I did have to give some personal information. They gave me some kind of mental health score that took about 2 seconds to generate based on an algorithm I assume (not an actual psych doctor) and a message that said they could not help me at this time. I think it is just a way for them to collect peoples information under the guise of mental health treatment via telehealth.. I have dealt with my mental health for many years. No real psych doctor would suggest I didnt need any treatment that is actually laughable. They did not even give me any options to seek help elsewhere or in or near my city of residence. So they did nothing but collect my info all of that aside though, they offer ** pills for men and psych drugs for women.. so they are suggesting all men just want bigger and better erections and all women are just crazy. Nice..Hims & Hers Inc.
Date: 08/10/2023
Hey, we understand how frustrating that must have been, and we genuinely apologize for the inconvenience. Your feedback means a lot to us, and we're actively making improvements to ensure a better experience for you. We would love to have the chance to assist you again and show you how much we care about great service!Review fromZachary H
Date: 08/29/2022
1 starZachary H
Date: 08/29/2022
I created an account but later couldnt even login to it. None of my emails worked when I tried to reset my password. I tried to recreate an account but cant because my phone number is already associated with another account (the account I cant even login to). Now Im being charged $123 that I never approved because I never even completed my consultation. How are they sending prescription medication and charging me money for a product I didnt even order and never approved I have tried to contact them but have heard nothing.Hims & Hers Inc.
Date: 10/13/2022
Hey *******, Let us begin by apologizing for any inconvenience, and our tardy response here. We can see that you connected with our customer experience team on 08/30 and they shared that your email address was misspelled during the creation of your account. These things do happen to users from time to time. We were happy to correct that for you and see that you were in communication with your provider regularly as a result.We hope that your treatment is working out for you. Please continue to stay well!Review fromYapette C
Date: 08/20/2022
1 starYapette C
Date: 08/20/2022
After they charged my debit, upfront for the whole 3 month subscription, when I wanted to only wanted to be charged month to month, I demanded a refund. Never recieved the product, mind you. And instead of an immediate refund they are holding my refund in excess of 10 days. It took them less than a day to withdraw funds for the product and now I can't have my money back with the same vigor they used to collect. And now they stonewall and gaslight me when I call. I will never know the quality of their products, as I will never do business with them again.Hims & Hers Inc.
Date: 09/22/2022
Hi *******, I hope that youre doing well. Let me begin by saying how sorry we are for any confusion. When you select a consultation, you are asked to select a shipping cadence. Providers can only issue prescriptions in the shipping cadence that customers confirm within the consultation process. Just so youre aware, Hims & Hers offers one-time purchases and monthly, quarterly, bi-annual, and yearly options for most of our products. If your selected cadence doesnt work for you, we can always adjust the subscription in time for your next order. We understand your sentiments and thank you for considering Hims & Hers. If you still have questions about the standard refund timeframe or your account in general, you are welcome to connect with us via email at: ************************************** Best Regards!Review fromBradley B
Date: 08/18/2022
1 starBradley B
Date: 08/18/2022
I would give them no stars, & tell everyone not to use forhims. I just want** to get pricing on ** m**s and possibly get a prescription. I fill** out all the information & creat** an account. Chang** my mind, decid** not to use this company. They want you to do a monthly subscription, no option for a one-time purchase. I tri** to just delete my account. They send me an email that stat** to click link to complete cancellation. Instead it was a r**irect to complete an order form to buy there product. I will NOT do business with a company who won't let me cancel my account without buying a product first. WTF, I'm not giving you my cr**it card number for something I don't want, and an account I don't want. For Hims should be asham** by the way they conduct there business.Hims & Hers Inc.
Date: 09/12/2022
Hi *******, we appreciate you connecting with us to share your experience. Hims & Hers is a subscription-based company however, we do offer a one-time purchase option for all treatments within the category you were interested in. Were very sorry that youve decided not to complete your consultation, but we wish you the absolute best on your journey to excellent health.
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