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Business Profile

Hearing Tests

Liberty Hearing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Tests.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a set of hearing aids for ****** from Liberty on 1/12 on their website. Order #****. I received a confirmation soon after. On 1/24 I sent an email stating that I had not received my hearing aids but had been charged for them. I did pay my credit card amount of ****** already. Liberty responded back saying they were sorry for the delay but that my order was on the way. As of 2/1 I had not received it yet so I sent another email on 2/1 requesting a refund to my credit card. As of 2/5 they have not responded to my email nor have I seen a refund to my account.

  • Initial Complaint

    Date:02/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 12/31/2023. Paid $170.42. i keep getting a message that it is on it,s way but never arrives. Get the same answer every time I contact them. They advertise fast delivery

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 11, **** ordered via website (after reading ******** ad and reviews) OTC hearing aids - charging $177 to my credit card. Got an immediate confirmation email and another msg 3 days later saying due to high volume orders/deliveries were running behind. After 10 days and no update followed up and got email response within 12 hrs - high volume, holidays, supply issues. Still nothing - working with credit card to hopefully get $ back.

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I helped my grandfather purchase some hearing aids from this site. We were charged 150 some dollars that was taken out of my grandfathers account. But never received any sort of confirmation email. *** tried calling them, but it goes straight to voicemail and nobody has responded to my emails. After doing some extensive research on this company I found that multiple people online have reviewed that they did not receive their product and that nobody ever contacted them.

    Business Response

    Date: 01/15/2024

    We have received the complaint. 

    Rest assured, we will be providing resolution to this issue as soon as possible. 

    May we request for the order number, email address of the customer who placed the order and the name. 

    Thank you

Liberty Hearing is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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