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Business Profile

Hospitality

Sonder Hospitality USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospitality.

Reviews

This profile includes reviews for Sonder Hospitality USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sonder Hospitality USA has 15 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 62 Customer Reviews

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    Review Details

    • alex m

      Date: 07/22/2022

      HORRIBLE CUSTOMER SERVICE, DO NOT BOOK WITH **********************! If I could give a lower rating than '1' I would have! I booked a former ****************** that i have stayed at many times before, I saw that Sonder bought them so I booked for 2 nights in June in Laguna Beach. After booking i called back to request a certain room (what a mistake) after 40 min on the phone and the agent repeatedly he successfully 'changed' my reservation. i repeatedly said i wasn't 'changing' anything just requesting a certain room. Low and behold he moved me from Laguna to LA location 2 hours away! I was at the front desk in Laguna and they wouldn't even help me they directed me to call the 617 customer services number. An agent came on and i was explaining what happened, she put me on hold and after an hour i just had to hang up!i knew there were rooms available but because of how they set up the processes for check-in the front desk couldn't even help me nor did they care to and didn't care that I didn't have a place to stay! What a stupid business plan to not even be able to check someone in when you are standing there right in front of them! THEN THEY HAD THE AUDACITY TO CHARGE MY CREDIT CARD. I called back today and what a surprise after explaining everything 3 times he put me on hold and never came back. I will dispute my credit card but I'M WARNING EVERYONE I KNOW NOT TO BOOK THROUGH THEM,

    • Ali A

      Date: 07/14/2022

      I was booking a stay in ******* for work and the published rate seemed amazing at approximately $2,400 for an entire month in a luxury high-rise. I proceeded to book the stay and the pre-payment review page even showed that my total due was approximately $2,300. After clicking to submit my payment, the order confirmation page said my credit card had been charged over $3,300!! I figured this was a glitch so I tried a second time. This time Sonder advertised approx $2,400 for the same unit, and after clicking to submit payment, sonder then revealed that my card had ACTUALLY been charged over $3,400 instead!!Luckily I have screen recordings of all this as evidence. I cancelled immediately and I will never *** considering Sonder again!

    Sonder Hospitality USA is NOT a BBB Accredited Business.

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