Reviews

This profile includes reviews for Sonder Hospitality USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sonder Hospitality USA has 15 locations, listed below.

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  Sonder Hospitality USA

  101 15th St San Francisco, CA 94103

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  Sonder

  555 W Jackson Blvd Chicago, IL 60661

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  Sonder

  1419 S Wabash Ave Chicago, IL 60605

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  Sonder

  613 N Wells St Chicago, IL 60654

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  Sonder

  314 S Halsted St Chicago, IL 60661

Review Details

• Review fromBetty F

  Date: 10/18/2022

  1 star
  The only good thing with our stay @ ************************************************* was the location. The linen was dirty & dingy, codes to access elevator you had to repeatedly put it in before the elevator would start moving. There was only 1 tv and it didn't work because they won't even put an antenna on it for you to even get just the bare minimum of local channels. The dish washer smelled like sewer & the only thing that worked on the refrigerator was the freezer. To those money hunger slum rentals "DO BETTER"!

• Review fromJenny R

  Date: 10/17/2022

  1 star
  Worst experience ever. Like many other reviews, they do a bait and switch after you book. Our room was in the basement when the pictures clearly showed a normal, above ground room. the basement windows had bars on them like a jail cell and upon arriving, there were garbage cans covering all the windows, which were already half-way underground. When we contacted customer service, no one could help us. The apartment was dirty, toilet seat did not cover the entire toilet bowl, record player was broken, and worst of all, we felt like we stayed in an underground jail cell for our entire vacation.

• Review fromDylan A

  Date: 10/14/2022

  1 star
  I was stranded outside of my Sonder location from 2am to 7am and slept in a stairwell.Their number they gave us was wrong. I called their customer support and they could not change it. Then as a "sorry" they gave us EXPIRED FOOD. BBB, please remove Sonder from existence.

• Review fromDennis T

  Date: 10/05/2022

  1 star
  booked a stay in July for a *********** visit on October 7th to the 9th. Less than a week before the stay, they sent a confirmation showing a different property. When I called, the customer service person said there had been termite issues and I was free to cancel. A few days later they sent me a confirmation for a THIRD location n a different, sketchy neighborhood. There was no notice or explanation or guarantee it wouldnt happen again. When I called again, the customer service person said the second location was fully booked, which made no sense because THEY had selected that location two days before. Once again they said I was free to cancel, so I cancelled. Forced to get two hotel rooms four days before my stay for hundreds of dollars more than my already expensive Sonder booking. No follow up from Sonder.

• Review fromKarina H

  Date: 09/19/2022

  1 star
  I've booked Sonders several times - I haven't usually had issues and when I did have problems checking in, customer service was prompt and helpful! Recently, I was trying to book another reservation (at this point, I have paid Sonder no less than $5,000 across several reservations). However, in trying to log in, the website said my account was disabled. I spent hours with customer service trying to resolve this. They were only able to tell me my account was disabled for "breaking a house rule", but could not state what rule or when it was broken. I received no communication about this at all. The customer service rep said it was odd I didn't get a notice and said they would elevate it. I've never heard back and the account is still disabled.

• Review fromChris M

  Date: 09/05/2022

  1 star
  THIS IS A SCAM - BUYER BEWARE!!!I booked a 10 day stay at Sonder Zuni in ******. Upon arrival, I learned that the building has no elevator and I was placed on the 3rd floor. The apartment itself was small, dark, stunk and uglier than my son's dorm room. I immediately contacted Sonder and told them that I would not be staying there as I believed that I was duped (their website states "exquisitely designed apartments") and requested a full refund. They rejected my request and my appeal. I spent less than 10 minutes in the property and am now out over $2,000. DO NOT FALL FOR THIS SCAM!!

• Review fromGary D

  Date: 08/26/2022

  1 star
  Should be called RunAround Sonder Hotels. After booking for ****** ** 2+ months out through Southwest/Booking.com, I realized I booked the wrong weekend. Contacted them immediately within 24 hrs and they refused to refund my reservation blaming Booking.com. Booking.com highly encourages hotels to Refund for any reason in the 1st 24 hrs that that the hotel is NOT charged a commission. Sonder continues to acknowledge that it's their refusal and NOT booking.com. STAY AWAY from these RunAround Artists!!

• Review fromJason R

  Date: 08/10/2022

  1 star
  Worst hotel we have ever stayed at. Our door lock doesnt work among other things. No person to fix it. Do not ever stay at a Sonder property

• Review fromCorinna M

  Date: 07/27/2022

  1 star
  If I could give this a 0 I would! We travelled 14 hours to get to this location for them to tell us they have no record of us having a reservation even though they charged our card over $500! They told us that we would need to call expedia, so we did that only to be given a number that was disconnected! We had to sit in a parking lot after driving 14 hours with 4 small children and search for a place to stay! Now I have to file a complaint with the credit card company for fraud!

• Review fromRonald P

  Date: 07/24/2022

  1 star
  I booked a 10 night stay at the Sonder in *********** ************** for the 3 bedroom unit, we were very excited to stay at a Sonder again having stayed at 2 previously in ****** that were absolutely amazing prior to the Covid pandemic. We paid a fee to check in one hour early with little problem, but when we opened the door to our unit we noticed it smelled horribly of cigarettes, even though there was a no smoking sign on the wall, the apartment looked nothing like the photos on the website, it was completely dirty and run down!!! The walls were dented and had stains, the doors had dirty hand prints and stains, the carpet looked like it was never cleaned, and the bath tubs had mold and mildew that was peeling the caulking and grout away from the tile. We went to go look at the pools and were informed by maintenance on the property that they were broken and they had no idea when they would be fixed.I made my first call to Sonder at approximately 4p.m and they had nowhere to put us, and didnt care about our situation.My wife called about 15 minutes later and said we were leaving and checking into a Marriott on the other side of town, Sonder didnt care, the man said he would cancel our reservation and we would receive an email in ***** hours, we didnt hear back in 48 hours so another phone call back to Sonder and more B.S , Sonder claimed we were still at the apartment because the code on the door was used, but my wife said she had emails from them stating it was maintenance performing fire alarm testing,.We spent hours on the phone with them, I do have an email saying that they are crediting me back my money, I have disputed the charges with my credit card and plan to report them as fraud in ************* where there from.Pre pandemic they were amazing, I rented a beautiful apartment in Covent Garden and in the Museum house in ******. I am now terrified to ever rent an apartment from anyone after what they put us through!!