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Business Profile

Internet Services

UrthBox

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for UrthBox's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

UrthBox has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • UrthBox

      535 Mission St Ste 1921 San Francisco, CA 94105-2997

    • Urthbox

      3625 Kennesaw 75 Pkwy NW STE 130 Kennesaw, GA 30144-4606

    • Urthbox Inc

      914 14th St Apt 104 Santa Monica, CA 90403

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the original order in June of 2022 for a three month subscription using a gift code for the value of $143.95. I was supposed to receive three boxes in a three month period. After receiving only one box in 4 months I noticed a charge on my credit card for an additional three month subscription that I did not sign up for. I never once received a single email regarding the original order, the shipping for the single box I did receive, or the auto renew. When I contacted customer service I was informed that the box did not ship because it "failed to queue out due to a system malfunction and it couldn't ship". So after receiving only one single box and not the three that were promised I was then charged an additional fee for additional services that I did not order while the original goods were still not received. After an additional exchange with customer service they offered a partial refund which makes absolutely no sense since they still have not delivered on the original product. *note* I did receive a second box yesterday after checking my mail but this was after my credit card was charged. I have uploaded screen shots of the original order placed showing the gift code and the $0 total charge, the shipping information for the 2nd box received, and all the email communication from UrthBox.

    UrthBox is NOT a BBB Accredited Business.

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