Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have canceled my subscription multiple times and still get charged on my credit card. Tried again and the companies website is not working.

  Business Response

  Date: 04/20/2023

  ************************* from ****************************** has never contacted our company, ever regarding their account. Not once, by phone, email,snail mail or fax. Nor have they even attempted to contact the credit card company to file a charge back to make us aware there was a problem. When we contacted this client regarding this complaint, their contact number goes straight to voicemail and we have yet to receive any sort of correspondence regarding their complaint, to even attempt to resolve it. So Im sure you can appreciate the frustration on our part.

  
  ****************************** has a live job posted and they are currently using our site with candidates applying to their live job posting. ***************************************************************************************
  ****************************** have made zero effort in canceling their account. In fact, they have never logged into their account since its creation to cancel it and unfortunately for ******************************, we track all client activity including logins to their account with IP verification with the date and time stamp. ************************* from ****************************** has direct access to their assigned customer account assistant ************************* at ************. Yet, they have made no effort whatsoever in contacting us to request a refund or that there was any issue with their live account.  So, for ************************* from ****************************** to make any complaint, that they have attempted multiple times to cancel their account or request a refund, is simply untrue. We have documentable proof that after creating their account theyve never logged back in to cancel it. So the charges are correct. Again, not a single employee from ****************************** has ever contacted our company.

  
  As stated throughout the sign up process, and on the Terms & Conditions page (that requires you type 'yes' they the account creator understands and agrees before it will allow you to create an account), that they understand that they are responsible for the cancellation of their account and even gives them directions on how to do so.

  
  All accounts remain active until the client chooses to cancel, which they may do so at any time. The Terms & Conditions page even include instructions on how to cancel.  Also, on your account's homepage there is a link that says "Account options" simply by clicking there  you will see  , 'Cancel  Membership'.   We make it as clear as we possibly can that you have control over when you cancel your account.
  Had this client  or any employee from ****************************** contacted us, via phone ,email, or even by snail mail. They wouldve been given immediate instructions on how to cancel their account, in fact we would even walk them through the process. Whats so frustrating is that here the client has direct access to us never reaches out to us but takes the time to file a complaint with the Better Business Bureau. This is a bit frustrating for us considering since our creation in **** we have seen over 4.5 million client companies and yet only 3 complaints  in 26 years.