Complaints

This profile includes complaints for Ergeon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ergeon has 11 locations, listed below.

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  Ergeon

  548 Market St # 50929 San Francisco, CA 94104-5401

  
• 

  Ergeon

  25 Pompton Ave Suite 101 Verona, NJ 07044

  
• 

  Ergeon

  1515 Market St Ste 1200 Philadelphia, PA 19102

  
• 

  Ergeon, Inc.

  10 Glenlake Parkway Suite 130 Atlanta, GA 30328

  
• 

  Ergeon

  1914 J N Pease Pl Charlotte, NC 28262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Project was in place back on January 30, 2023. Received a quote and decided to go with it. Seen the plan and decided to change the swing gate to a rolling sliding gate. Front yard hog wood fence with baseboards. Items measure, ****** came and marked. Work didnt start due to rain until April, rain again . Moved till the 3rd week of March 2023. Worker comes, late to appointment stated on a Friday and was to finish by Monday. One worker. Sending emails to the Manager of workmanship. Worker did not show up several times. Defects in wood, and ***** post splits, several nails in post, sides falling and gaps in post and the length was shorter than measured out. Emails back and forth, lots of photos, videos. Requested someone above to come out and final the job, No communication between workers and office. ******************* and worker received 1 picture. Appointment today ****, no show AGAIN. This is like the 5th time unacceptable.

  

  Business Response

  Date: 08/08/2023

  Good afternoon, all. After checking all the details about this case, it is confirmed that the appointment to resolve all these issues has been scheduled for this next Friday, August the 11th. Please accept an apology for the delays, and rest assured that we will not consider this matter closed until our customer us fully satisfied with the project. Best regards.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed my fence and used the old fence wood to attach the fence to my home. They installed a gate that was too big, and now I have to step in my mulch to enter the gate. They faulted me for not approving the right measurements. The installer took the measurements and I moved forward with the project based on the companies expertise to do the job correctly. Now they want to charge me over $1000 to correct their mistake in measuring. Again I was relying on the companies expertise to do the job correctly.

  

  Business Response

  Date: 07/18/2023

  Good afternoon, ****. Thank you for sharing your feedback with us. This case has now been escalated to **************** and we are actively working hand in hand to find the most suitable solution. Please rest assured that we'll do everything we can to resolve this and make sure you're satisfied with the project. Best regards.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *******, ***** and I contracted Ergeon to build a new Pressurer Teated Pine Picket fence to surround my property's perimeter. It hasn't been less than 45 days and the fence is already showing signs of green algae and mold throughout the entire length of the newly built fence including the gate. In my opinion this is very unacceptable and such a low quality job performance. If the pressure treated pine wood has mold this early, this would mean that the wood is retaining water. Chemicals in pressure treated wood is suppose to protect the wood from rot. However, if there is moisture already the wood is going to rot quickly and not last years as Ergeon advertised and promised. A customer pays a premium for pressure treated wood to prevent issues like this. I called Ergeon to complain and never received a call back. However, when they are eager to get your business they contact you constantly daily. I had to email my complaint to get a response from management. I also complained about the project manager that built the fence. The gate was unstable and the post supporting it was flimsy. The project manager promised to return and attach a bracket to strengten the fence and make it more sturdy, The project manager lied and never returned. That is so unprofessional. A man is only as good as his word. To add insult to injury, the reply I received from management was a slap in the face. Management just suggested it is "normal: for this to happen. True, but not this quickly. Management suggested I just clean the mold off with a cleaner. However, this is not addressing I was lied to. Nor does it address the fact it should not be happening this early with a newly built fence. We paid too much money to have a moldy rotting fence that is not even 60 days old. This is not acceptable and I will never refer anyone to their business if this is the way they operate. In my opinion we did not get the quality of work we were promised in our contract.

  

  Business Response

  Date: 04/27/2023

  Good afternoon, ********************, and thank you for sharing your comments with us. We have been evaluating this case and it has now been escalated to our Quality & Escalations Manager, *****************************, who has already been in contact with you in order to find the best solution for this situation, starting with a pressure wash of the fence. Please rest assured that we will do everything in our power to turn this experience around for you. Best regards.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19987310
  
  I am rejecting this response because:

  I have been in contact with Eregon Quality & Escalations Manager for the last week.  It was scheduled and promised that a project manager would come Wednesday 5/3/23 at noon to power wash and apply a clear coat water sealant.  To prevent this issue from happening again.  Once again the project manage assigned to this project has broken this promise and did not show up for the appointment.  Which has been an incovenience to me and I have missed a day of work.  A person is only as good as their word.  How can it be trusted that Eregon will keep their word if I accept their response answer? How do I know they will not continue to break their promise to make this right.  I have had some unfortunate bad past experience of businesses to renege on their promise after a consumer accepts their answer through the BBB platform.  I will accept the  businesses response after they make this right.  I am a consumer that paid for a project, was promised a good job, and I just want Eregon to make this right.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/05/2023

  Good afternoon, Mr. Bradford. According to the updated information at hand, we are working on setting a date to replace the defective material, since the first solution we tried (power washing the fence) did not have positive results. Please rest assured that we will do everything to ensure a satisfactory outcome for you.

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As long as the company keeps their promise of having the pickets replaced, I accept their response.  I reserve the right to re-file.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint type: Problems with products/service.I hired and paid Ergeon to install an 8 ft. vinyl fence with a double gate about 4 months ago, and I have been having problems with my double gate being misaligned, and not opening because both gates are rubbing together. It has also caused damage to the lock on the fence, which I sent them a picture. My hardware on the gate has been damaged due to the misalignment causing the paint to rub off the hardware. I even injured my finger trying to open the gate. I called Ergeon and they had their contractor come out to repair the problem; he thought the gate was shifting and put more cement in the two holes where the vinyl post holds the gate together. Four weeks later the same problem is happening again. I called Ergeon and left a message 3 times for 3 different managers and no one called me back. I had to call them again and spoke to a manager who asked me to send in a video of the problem, and he and 2 other managers would call me back in an hour. I sent pictures in that clearly explained and showed how the lock was misaligned. I have not heard anything back from them, since my last call a few days ago. If I don't get my fence repaired correctly, soon, I will file paperwork to take Ergeon to court for repairs and court costs. It is so funny how they treat you one way when they want your business, and another way when issues start to happen to your fence, and they have been paid. This is very frustrating, and a waste of my time to have to keep calling Ergeon for their errors.

  

  Business Response

  Date: 02/28/2023

  Good afternoon, all.

  We have reported this situation to the corresponding department and our Senior Project Manager ***************************** is now in contact with ***************. We are already coordinating a revisit to take care of the issue this coming Friday, March the 3rd, and we will continue to keep an eye on this case until it is 100% resolved.

  Thank you.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/30/2022 *********************** Project Manager Direct: ************ Text: ************ Hello, Im filling a complaint regarding this above contractor who is employed with Ergeon fencing contractor company. He has been ignoring all my requests to fix the welding and metal frame to my fence which they installed on 08/28/2022. Im not paying for a fence that is dangerous for my family, I have to keep my kids from playing away from it. Its not safe and needs to be repaired asap before I pay for it. Thank you

  

  Business Response

  Date: 10/27/2022

  Good afternoon, *******, and thank you for bringing this to our attention. Our Project Manager *********************** has been notified accordingly and we are working already to provide you with a date to go back and fix these issues as soon as possible. Please accept our deepest apology and rest assured that we will be managing the case as a priority. Warm regards!

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finish Height of 8' Nail up with single ********** on Board Flat Top 1"x 6"Cedar pickets, Round Steel Posts 13 Gauge and 6' PT **************** 4 Pressure treated Pine 2"x 4" Rails with 2" x. 6" Pine Cap Rail, demo and Haul away. Gate-finish height8'built with Cedar picketsand Round Steel Posts and a dual Access Latch with long decorative hinges. Quoted $8,951.00 on June 17, 2022. Invoice # ***** on 09/02/22 of $9,034.00 with no changes made. Neighbor at **********************. complained that the fence was moved over onto her land. ****** with Ergeon met with me and the neighbor and said that Ergeon had built the fence 12' onto her property per the survey. Ergeon never asked to see the plat or survey until AFTER they put up the fence. Next day neighbor decided that she didn't agree to the settlement and so the regional supervisor ******* came out with ****** and measured per the survey provided and determined that the fence needed to be moved over 5". Afterward. I didn't hear back from Ergeon until ******* said it was going to cost me around $4,000.00 to move the fence because they put it in the wrong place. I called Ergeon 6 times before she took my call when I said thatb I had to move the fence or the neighbor was going to *** me in Civil court. I obtained the permit and had the utilities marked prior to the build. On the pre-walk around, ****** was not able to make it on the date we wqere scheduled, so he would come the next day by a certain time. He didn't mske the meeting at thjat time either. He measured and produced the quote without me.

  

  Business Response

  Date: 10/01/2022

  Good morning, *****, and that you for sharing your comments with us.

  We have been closely assessing the situation you reported, in order to come up with a suitable solution. Now that the Better Business Bureau has been involved, it is important for us to clarify that the fact that your previous fence was indeed built inside your neighbor's property and that the new one was supposed to be installed in a different spot was never informed nor requested to us before or during the installation. It is though our top priority to correct the situation as soon as possible and make your experience with us completely satisfying.

  We have already contacted you to move forward with this process and, as agreed, we will be waiting for you to tell us when you and your neighbor can meet our regional Manager at your property to wrap up additional details, come up with an agreement about the exact location you both wish, and proceed accordingly.

  Warm regards

• Initial Complaint

  Date:08/22/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a privacy 7 foot wood fence and gate (over my driveway) and the work was completed in May 2022, by Ergeon ************************************************ The gate that opens and close over the driveway is failing. The post that holds the weight of the gate is bending, and the cement anchor to the post is loosening from the ground. The gate it is about to fail and fall on either myself, child or property, it is not longer functional or safe. The gate is 11 feet wide. I contacted Ergeon ************************************************ the last project manager assigned to my job, *********************** #************, email **************************************** who informed me he was not in my region. The senior customer specialist who arranged the quote for the ************** before work began is ******************************. I have had no follow up for repair, or money for me to pay another contractor for repair. I will provide contract and payment information on 8/23/22.

  

  Business Response

  Date: 08/25/2022

  Good day, *******. First of all, please accept an apology since I indeed detected some internal communication issues that caused a delayed response from our end. I have now created a record in our system and notified **************** in order to take care of this problem as soon as possible. Also, I (as Sr. *********** Analyst) will personally monitor the resolution process from now on. Thank you for bringing this up to our attention. We will be in touch soon.

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17752255
  
  I am rejecting this response because:  *********** has not offered any dates to visit site to make any corrections.   *********** has not offered to send any repair person to my property to date.  Ergeon Fence and **************** has not given me any project timeline to make the said repair.  In our short phone conversation Ergeon company referred to me be satisfied with the work once the job was completed.

  I would like to offer company resolution by obtaining fence repair estimates from other companies and request refund amount of cost to cover those repairs.   
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Ergeon, is using my home/residential address as their business address: https://www.ergeon.com/fences/cities/**********-county-sacramento-**/ - this site at the bottom lists their location as **************************************************************. This is my home address in a residential neighborhood. I have received multiple mail pieces addressed to Ergeon which I have returned to sender. I contacted Ergeon first via their website with no response. Next, I called ************, which is the phone number listed on the website. ***** answered and advised he is a manager, he would not provide his last initial or name. He would not help in removing my address from the website. Instead, he asked for my information, if I had a fence put up recently, and advised the company is independent contractors, implying there is someone living at this address who has worked for the company - that is 100% untrue. In addition to receiving mail pieces for Ergeon, I had a supplier knock on my front door inquiring about Ergeon. This is a disruption to me during my work day and the supplier also seemed very confused about the information Ergeon is providing to the public. Again, this is a residential neighborhood and my home, not a business of any kind. Ergeon needs to remove my address immediately and provide a valid business address as this seems fraudulent to give false information as well as being a disruption to my personal life.

  

  Business Response

  Date: 08/15/2022

  Hello, thank you for bringing this to our attention. We had this address on our listing as it was associated with the prior tenant of the property. The address has been removed from our listing - we were unaware that they had moved or else we would have updated it. We apologize for the inconvenience.