Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super has me listed as receiving $114 on 6/14, yet has seemingly stolen my funds with dispersing it to me. Their customer support is ignoring me

  

  Business Response

  Date: 06/23/2025

  Hi Justin,
  

  Thank you for reaching out and sharing your concern with us regarding the $114 listed as received on June 14th. We understand how important it is for you to track these funds accurately, and we're here to provide clarity on this matter.
  

  I want to assure you that all your credits are available and intact in your account. If there seems to be any oversight or misunderstanding, please check your account dashboard or reach out to us for assistance on how to view these funds.
  
  

  Your feedback is valuable in helping us improve our services and ensure you feel fully supported. Thank you for your patience and understanding, and please feel free to reach out with any further questions or concerns.
  

  Warm regards,
  Super.com Support
  
  
  

  
  

  Customer Answer

  Date: 06/23/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  the staff has decided to deny me the funds that i worked for. They have not offered and explanation for this injustice, except for a vague reference to a "termination" clause - yet no reference or evidence of any infraction on my part. I suspect retaliation and discrimination, and will be leaving reviews complaints and inquires to third parties and civil/federal authorities. This is theft and fraud. I need my full $114 in order cor this to be resolved, i have offered for my account to proceed with termination AFTER this request is met.
  Sincerely,
  
  Justin P*****

  

  Business Response

  Date: 06/27/2025

  Hi Justin

  Thank you for reaching out. It's important to us that all concerns are reviewed thoroughly and transparently.
  

  We wish to clarify that any actions related to account termination or withholding of funds are guided strictly by our terms and conditions, which include a termination clause for specific circumstances. We have noted that you successfully redeemed the rewards, and we are glad to see this. While we cannot discuss detailed account matters in a public forum, we assure you that all decisions are based on established criteria.
  

  To assist you further, please contact us directly provide clarity. We appreciate the opportunity to resolve this matter and will prioritize ensuring a fair review for your specific case.

  Warm Regards

  Super.com

   

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Justin P*****

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am writing to formally file a complaint against Super.com regarding what I believe to be false advertising, failure to honor a promotional offer, and difficulty canceling a trial membership. On June 22, 2025, I completed a food order through ******* and was subsequently presented with a promotional offer from Super.com. The advertisement clearly stated that if I registered for their service and uploaded a copy of my food order receipt, I would receive $20 cashback to use on their platform. Relying on this offer, I registered for the promotion, which required enrollment in a 5-day trial membership with Super.com. I then attempted to upload my receipt as instructed. However, upon submission, I received a message stating that the promotion was no longer available — despite the fact that it was actively promoted during my checkout experience. This constitutes a misleading and deceptive business practice. Following this, I attempted to cancel my trial membership immediately. Despite multiple efforts, I have not received any confirmation of cancellation or any assurance that I will not be billed at the end of the trial period. My Super.com account is associated with my phone number: **** ********* To resolve this matter, I respectfully request: 1. Immediate cancellation and written confirmation that my Super.com membership has been terminated. 2. A guarantee that no charges will be applied to my account or credit card in connection with this membership. 3. An acknowledgment that the promotion was advertised falsely or misleadingly. 4. An explanation of how Super.com ensures the accuracy and availability of promotions presented to users at checkout. Attached to this complaint are relevant screenshots, including the original offer, my receipt, and the error message displayed when attempting to redeem the cashback. Thank you for your time and attention. I appreciate the BBB’s support in resolving this matter

  

  Business Response

  Date: 06/25/2025

  Hello H*****

  Thanks for reaching out to us. Your Super+ membership has been successfully canceled.
  

  If you had experienced any issues during the cancellation process previously, some possible reasons might have included:
  Incomplete Cancellation Process: Ensuring all steps are completed is crucial for successful cancellation.
  Timing of Request: Cancellation requests made very close to the renewal date could occasionally face processing delays, though this has now been addressed.
  Technical Issues: Any technical challenges during your previous attempts have been resolved, ensuring your membership status is now updated.

  We know things didn’t go as smoothly as we hoped. We’ve received your feedback, and our Customer Success team is currently looking into the issue. Your insights really help us improve, and we’re on it to make things better.
  

  Warm regards,
  Super.com
  
  

  Customer Answer

  Date: 06/25/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  Here’s a professional and firm rejection message you can send to Super.com in response to their lack of proper follow-up after your BBB complaint:
  
  
  
  
  
  
  Subject: Follow-up on Unresolved BBB Complaint
  
  To Whom It May Concern,
  
  I am writing to follow up on the complaint I filed with the Better Business Bureau regarding Super.com and to formally reject the unsatisfactory resolution thus far.
  
  Following my complaint, I was contacted by a representative from your call center who offered to cancel my membership. I accepted this offer; however, I also made it very clear during that conversation that a significant part of my concern was the inability to cancel my membership through your app or website. In my opinion, this lack of transparency and functionality constitutes a misleading and potentially deceptive business practice.
  
  The representative assured me that I would be contacted by another team member to address the broader issue raised in my complaint. To date, I have not received any further communication or follow-up from your company.
  
  I would also like to note that the call in question should be available in your recorded call logs and can verify what was promised during our conversation.
  
  Given the lack of adequate response and resolution, I am rejecting your current handling of this matter. I remain hopeful that Super.com will take responsibility and implement meaningful changes to ensure transparency and fairness for future customers.
  Sincerely,
  
  Or H*****

  

  Business Response

  Date: 06/26/2025

  Dear H*****,
  

  Thank you for bringing this matter to our attention.
  

  We understand the importance of transparency and accuracy in our promotions and services, and we appreciate the opportunity to address your concerns.
  

  After reviewing the call and the details of your situation, we recognize that there was a hiccup with the membership cancellation process. We have escalated this issue to our headquarters and are actively working on fixing it. Your valuable feedback is appreciated and helps us improve our services.
  

  We can confirm that your membership has been successfully canceled. Please rest assured that no charges will be applied to your account or credit card, and we are committed to resolving this matter.
  

  If you have any further questions or require additional assistance, please feel free to reach out.
  

  Thank you for your patience and the opportunity to address these issues.
  

  Best regards,
  Super.com 

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Or H*****

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered a recurring $15 charge on my credit card going back to November of 2024. Not only have I nor my spouse not knowingly subscribed to anything having to do with this company but we have never even visited their website. I do see with past posts on BBB that this seems to be a recurring problem with this company. My question would be why this is allowed to continue given the company is clearly doing something, which is, at best, intentionally and severely misleading.

  

  Business Response

  Date: 06/25/2025

  Hi Michael
  
  Thanks for reaching out to us. Your Super+ membership has been successfully cancelled, and we’ve processed your refund of $121.97. You should see the amount reflected in your account shortly.
  
  We know things didn’t go as smoothly as we hoped. We’ve received your feedback, and our Customer Success team is currently looking into the issue. Your insights really help us improve, and we’re on it to make things better.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Michael P*****

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business somehow got a hold of my debit card information, and I'm not even sure how. Got a fraud text alert from my bank a few months back asking if I made a purchase at Super * Super. Never even heard of them. Decided to go check my bank statement and realized they had been charging me $15 a month for a service I never even heard of, let alone signed up for. Called my bank to dispute the charges. In the meantime, my card was cancelled and had to wait 5-7 business days for a new card. Got a letter in the mail stating that the bank would NOT refund my money. "Ugh. Fine. At least they won't charge this card though." I thought. I had a new card, so there's nothing else this company can do to take my money anyway. Well lo and behold. I wake up to a text this morning from my bank from the SAME COMPANY with my new debit card information. This time they are trying to charge me $45!! This is getting out of hand. I already know now that cancelling my debit card for a new one will not work. Of course I receive the fraud alert on a weekend and can't get a hold of anyone when calling their customer service line. They gave me the option to "cancel" by finding my phone number on file (which I did), but I do not trust this company even if I were to speak with a "representative". I don't trust this company to give them any "confirmation" information due to how shady they are. They can promise one thing but turn around and do the complete opposite. I'm still going to try first thing Monday morning and investigate, but this group taking my money without my consent and has horrible business practices. I'm requesting this company provide a FULL refund of $151.97 and delete my information from their records. I did not sign up for this service. Never received a confirmation email/letter/text saying that I had agreed to it. This "business" needs to be thoroughly investigated and have appropriate action taken against them.

  

  Business Response

  Date: 06/23/2025

  Hi *******
  
  Thanks for reaching out to us. Your Super+ membership has been successfully cancelled, and we’ve processed your refund of $106.97. You should see the amount reflected in your account shortly.
  
  We know things didn’t go as smoothly as we hoped. We’ve received your feedback, and our Customer Success team is currently looking into the issue. Your insights really help us improve, and we’re on it to make things better.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 06/24/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  

  This company used a copy/paste response and didn't even bother to get my name right as proven by the attachment. My name ISN'T *******. Red flags all around from this response. I don't even know if they will even give me back the money they are promising. If I agree that this is okay, then it's "resolved" and when that money doesn't hit my account, I'm out of luck. They will need to find a way to fix this and ensure that this money is going back into MY account. This business needs to reach out to me via phone and GUARANTEE my refund. Then I need to be taken out of their database completely. I don't want to see this company in my bank statement ever again. 
  Sincerely,
  
  Desmin T*****

  

  Business Response

  Date: 06/26/2025

  Dear T*****,
  

  Thank you for bringing this matter to our attention.
  

  We understand the importance of addressing such situations promptly. Super.com is committed to ensuring transparency and security in all transactions. We appreciate the opportunity to clarify and resolve your concerns.
  Regarding the issue you raised, it appears there may have been a misunderstanding regarding a subscription service. All subscriptions require confirmation at the time of checkout. However, if this was not intended or authorized, we are committed to resolving this swiftly.
  

  We have reviewed your account for any unauthorized activities and can confirm your subscription has been canceled to prevent any future charges. A refund in the amount of $106.97 has been processed. The difference of $45 was declined at the time of the charge, meaning that we did not charge that amount. You can expect the refunded amount to reflect in your bank account within 3-5 business days.
  

  For the removal of your personal details from our records and to address any further concerns, please feel free to contact us directly. We are here to assist you in every way possible and ensure complete resolution.
  Thank you for highlighting this matter. We appreciate your patience and the chance to set things right.
  

  Best regards,
  Super.com 
  

  
  

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Desmin T*****

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a hotel through super.com for a two night stay. When we were on our way, our son had a traumatic brain injury on that same day 6/20/25. We called super.com and was told by customer service to provide documentation that our son was in the hospital to their support email. Which we absolutely did do immediately. We got a fight the entire time and was on the phone with them for over an hour. The lady we spoke two kept Talking over us and told that she was working on our refund. Next thing we know, she comes back on the line saying they are taking $170 cancelation fee and the rest is a credit! None of these things where talked about and every single company that I have ever dealt with does in fact have an extenuating circumstance policy. This in standard! O and one last thing we have to use our credit within 30 days or we loose it! I’m sorry but my son just had a traumatic brain injury and is having his skull removed as I type this!!!! There is in no world where I would ever be able to use that credit! What kind of company has this kind of standard? To keep People’s money in family emergencies? Please explain how this company can be a BBB company without having industry standard policies?

  

  Business Response

  Date: 06/23/2025

  Dear Heather,
  

  Thank you for reaching out to us during such a challenging time. I am truly empathetic to hear about your son's situation, and I extend my heartfelt thoughts to you and your family as you navigate this moment.
  

  We strive to offer flexibility and understanding in circumstances like these, where events are beyond one's control. I apologize if there was any concern during your interaction with our support team regarding the resolution offered.
  

  I’m pleased to inform you that a refund for your recent reservation ********** has been processed. The amount of $378.83 USD has been issued to your original payment method and should appear in your account within 3–5 business days, depending on your bank.
  

  We appreciate your understanding while we got this sorted. If you have any questions, feel free to reach out—we’re here to support you. We look forward to assisting you again in the future whenever needed.
  

  We are dedicated to ensuring your satisfaction and support. Please feel free to contact me directly if there's anything else you might need in the meantime.
  

  Warm regards,
  Super.com Support
  
  
  

  
  

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Heather C********

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidentally checked my checking account and to my surprise Ive seen 15$ subscription every month. Checking back seen one charge of 1.97$ and same day subscription for 15$ on going. Never shopped on super.com ,more never signed up for subscription. Very frustrating.

  

  Business Response

  Date: 06/19/2025

  Hi *********,
  

  Thank you for reaching out and bringing this to our attention. We understand your concern regarding the unexpected charges, and we're here to assist you in resolving this issue.
  

  We have taken prompt action to cancel the ongoing subscription and are pleased to inform you that a refund of $31.97 has been processed. You can expect this refund to be reflected in your account soon, depending on your banks processing time.
  

  If you have any further questions or require additional assistance, please don't hesitate to contact our customer support team. Your satisfaction is important to us, and we appreciate your patience and understanding.
  

  Warm regards,
  Super.com Team
  

  
  

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The U.S. legal terms & conditions of the Super+ Membership program (see attached) provide: "As a Super+ Member, you will earn Super+ credits (“Super+ Credits”) to a percentage of every dollar you spend on hotel booking purchases on Super.com. ... The amount of Super+ Credits will be provided to you at the time of purchase. Super+ Credits shall be accrued and duly recorded in your Super+ Membership account on the later of the following dates: (1) forty-five (45) days from the date of hotel purchase or (2) the date of hotel check-in (“Earned Date”)." The Super+ Membership program is furthermore prominently advertised on the website and app, and explained by Super.com support agents, as "Get 10% cashback on all Super.com Hotels." On April 20, 2025, I joined the Super+ Membership program as I booked a hotel stay from 6/3/25 - 6/6/25 costing $959.99 and received $96.00 in 10% pending cashback, as disclosed at the time of my purchase and in full compliance with the program's terms and conditions. However, when I then booked another hotel stay from 6/6/25 - 6/9/25 costing $963.88 (******* ** **********), I was promised $96.40 in Super+ membership cashback on the checkout screen (see attached) but only received $4.00 in cashback. Contacting Super.com Support about the discrepancy, they indicated that was an error and they would post an adjustment credit of $92.40 to my account, but such a credit was never received. At that time, representatives also assured me that it was fine to make another hotel booking and I would still get 10% cash back, as the Super+ membership program promises 10% cashback on *all* hotel purchases through Super.com when you are Super+ member. However, when I made the third hotel stay booking from 6/1/25 - 6/3/25 costing $640.99 (******* ** **********), I was promised $64.10 in Super+ membership cashback on the checkout screen but received none ($0.00)! I am thus due $156.50 in missing Super+ Credit under the Membership's terms & conditions.

  

  Business Response

  Date: 06/20/2025

  Hi Chris,
  

  Thank you for reaching out and sharing your detailed experience with us. We understand the importance of the Super+ Membership program benefits, and we're here to assist in resolving the discrepancies you've encountered.
  

  Firstly, I want to apologize for any confusion regarding the cashback credits from your hotel bookings. We value your membership and want to ensure you receive the full benefits as promised.
  To clarify, the Super+ Membership provides cashback on all hotel purchases, but there is a monthly threshold of USD $100.00 for cashback earnings. It seems that you reached this threshold for the month of April, which is why you received up to USD $100.00 in cashback for the three bookings you made during that period.
  

  Based on the information you provided, it appears there was an error in understanding the application of the cashback for your bookings. We appreciate your patience, and we are committed to ensuring your account reflects the correct amounts. Our team will make sure everything aligns with the program’s terms and conditions.
  

  Please expect a follow-up communication from us shortly, confirming that everything is set right. If you have any more questions or need further assistance, feel free to contact our customer support team. We are dedicated to making sure your experience with Super.com matches your expectations and our commitments.
  

  Thank you for your understanding and for being a valued member.
  

  Warm regards,
  Super.com Team
  

  
  

  Customer Answer

  Date: 06/23/2025

  
  Complaint: ********
  
  I am rejecting the Company's response because:
  
  Company's response neglects to address the fact that there is no $100 monthly credit earning limit described within Super.com's own legal terms and conditions governing the Super+ Membership program (attached again here). Such a restriction or limitation is also not disclosed anywhere on the Super.com website or Super mobile app regarding the Super.com Membership benefits when signing up for the program and making a travel booking with it. The booking checkout process also does not display a reduced amount of credits to be earned on the travel purchase checkout screen. Finally, the statements of most of Super.com's own customer service representatives many times did not describe to me any such limitation when I specifically asked them to investigate the rewards credit issues with these bookings! In most cases, Super.com representatives simply told me to wait for the missing credits to appear in my account later, up to 30 days after all travel is completed, which is also very misleading too (all credits should appear at least as pending in the account upon submitting the booking).
  
  I specifically attached the Super+ Membership section of Super.com's own U.S. legal terms and agreement document to this complaint to demonstrate that there is no actual monthly earning limit of $100 credits described in the Super+ membership program's official benefits.  The Membership Agreement furthermore provides: "Agreement Changes. Please review these Service Terms on a regular basis. We may in our discretion at any time change the Super+ Membership benefits, these Service Terms, the Terms of Use, the Privacy Policy, the Additional Terms, or any other aspect of the Super+ Membership Services, *by posting a new version*."  As such, the company cannot change the terms to impose something like a rewards credit earning limit, without first posting a revised legal document describing those changes. Even if does so, the Company still cannot apply such changes retroactively to existing bookings, of course.  
  
  As the January 7, 2025 version of the Super+ membership terms remains what is posted on the website and this is what is available to customers, this is still the current version of program in effect. The only credit limitations discussed in the document are: "There is a $100 daily, $250 weekly, and $1,000 monthly Super+ Credits redemption limit, when you redeem your Super+ Credits into your Super.com Account."  However, such provision relates to limits on *redemption* and the use of the rewards credits, not earning of the credits as is the subject of this complaint. As such, if Super.com maintains its decision here to limit my earning of travel rewards credits here to $100/month, despite providing no advance disclosure to me or other consumers whatsoever of such a limit (including when we ask Super.com representatives to describe the program and answer questions), then the Super+ Membership program may have acted as a fraudulent inducement for me and others similarly situated to purchase the Super+ Membership and book travel through Super.com, because the Company is ultimately not providing the full benefits that were promised under the membership at signup and according to the disclosures.
  
  For the foregoing reasons, I believe Super.com still owes me $156.50 in missing Super+ Travel Credits for my purchases under the Super+ Membership program's terms, as per the original complaint.  The Company's initial response is flawed, incorrect, and unsupported by the terms and conditions of the program, including the manner in which the Super+ membership program is promoted and advertised, as well as how its own representatives describe it to customers.
  
  Thank you.
  
  Sincerely,
  
  Chris P*****

  

  Business Response

  Date: 06/24/2025

  Hi Chris,
  

  Thank you for reaching out and sharing your detailed experience with us. We understand the importance of the Super+ Membership program benefits, and we're here to assist in resolving the discrepancies you've encountered.
  

  Firstly, I want to address the confusion regarding the cashback credits from your hotel bookings. We value your membership and want to ensure you receive the full benefits as promised. To clarify, the Super+ Membership provides cashback on all hotel purchases, but there is a monthly threshold of USD $100.00 for cashback earnings. It seems that you reached this threshold for the month of April, which is why you received up to USD $100.00 in cashback for the three bookings you made during that period.

  If you have any more questions or need further assistance, feel free to contact our customer support team. We are dedicated to making sure your experience with Super.com matches your expectations and our commitments. However, please note that this decision is final and aligns with our policy.
  

  Thank you for your understanding and for being a valued member.
  

  Warm regards

  ,Super.com Team
  

  
  

  Customer Answer

  Date: 06/24/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  

  There is not a $100 monthly earning limit on Super+ Membership Trravel Credits.

  
  Sincerely,
  
  Chris P*****

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com enrolled me, completely without my consent, to a $15 per month subscription service, called Super+. I paid 3 months of this scam before noticing the charges. This is a deceptive and predatory company that I’ll never use again.

  

  Business Response

  Date: 06/19/2025

  Hi John,
  

  Thank you for reaching out and sharing your experience with us. We understand your concern regarding the subscription charges, and we’re here to help resolve this matter for you.
  

  To provide some clarity, when you book with Super.com and choose our cheaper membership rate, it automatically enrolls you in our Super+ membership. We understand if this was not clear at the time of booking.
  

  We also noticed that your booking was canceled, and we have processed a refund of $45. You should see this amount reflected in your account within the next 3-5 business days, depending on your bank’s processing time.
  

  Please be assured that we are committed to ensuring your satisfaction and addressing any issues promptly. If there’s anything else you need or if you have further questions, please feel free to contact our customer support team.
  

  Thank you for your patience and understanding.
  

  Warm regards,
  Super.com Team
  

  
  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/18/2025 I am currently going through cancer treatment and needed to book two rooms for Monday June 23 to be close to the hospital. I will be having chemotherapy that day. One room is for myself and the other room is for my sister to monitor my symptoms. Confirmation# ********** through Super.com Confirmation# ********** through Super.com I read the information and paid an extra $12 per room to be able to cancel and get a refund due to having cancer. By mistake I booked a third room and also paid the $12 to make it refundable. Due to having a "foggy chemo brain" I caught my mistake an hour later and contacted Super.com who informed me that I was not able to get a refund on confirmation # ********** I am asking for help to be able to get the extra room that is not needed refunded. I believe this is deceptive practice on the companies part (Super.com).

  

  Business Response

  Date: 06/22/2025

  Hi Kathleen,
  

  I hope you’re doing well. I'm reaching out about your booking, reference ********** at ********** ** ****** ***** ****** * ***********, for your stay starting on June 23, 2025.
  

  I’m delighted to share some good news: we’ve issued a refund of USD 119.48 to your original payment method. You can expect to see the credited amount in your account within 3-5 business days, though this may vary depending on your bank.

  It’s important to us that you're supported during this time, and we’re here to assist with any other questions or needs you might have. Thank you for letting us be part of your journey, and please don’t hesitate to reach out if there’s anything else we can do for you.
  

  Wishing you strength and the best possible wellness during your treatment.
  

  Warm regards,
  Super.com Team
  

  
  

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kathleen H*****

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel a stay at ****** ****** *** ***. All they needed to do was contact the hotel to get approval and they refused and refused to allow me to speak with a supervisor

  

  Business Response

  Date: 06/20/2025

  Hi Caroline,

  Thank you for sharing your experience with us. We're here to assist and want to ensure we provide the best support possible.
  

  I understand you encountered challenges with canceling your stay at the ****** ****** *** ***. Typically, cancellations require hotel approval, and we strive to facilitate this process on your behalf. We communicated with ******* from the Front Desk, who mentioned that the guest had already checked in and enjoyed the reservation.

  We appreciate your desire for resolution, and if there was any misunderstanding in your interaction with our team, we sincerely apologize. While the reservation has been used, please feel free to reach out to our customer support team with any additional questions or concerns, and we will be delighted to assist you.
  

  Your satisfaction is important to us, and we’re committed to addressing any remaining matters promptly. Thank you for your cooperation and understanding.
  

  Warm regards,
  Super.com Team
  

  
  

  Customer Answer

  Date: 06/20/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  They did not try to resolve anything but sent me a generic message instead

   

  
  Sincerely,
  
  Caroline P****

  

  Business Response

  Date: 06/22/2025

  Hi Caroline,
  

  Thank you for your feedback and for bringing this to our attention. We sincerely apologize if our previous response didn’t address your concerns as thoroughly as you expected.
  

  We truly value your input and are committed to resolving your issue to your satisfaction. Please provide any additional specific details about your experience so we can better assist you and find the right solution.
  

  Our goal is to ensure your experience with us is seamless and positive. Feel free to reach out directly to our customer support team, and we’ll prioritize your case to reach a satisfactory resolution.
  

  Thank you for your patience and understanding.
  

  Warm regards,
  Super.com Team
  

  
  

  Customer Answer

  Date: 06/23/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  They did not resolve the issue at all
  
  Sincerely,
  
  Caroline P****